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  • By Nikki Rubin
    Building Your Startup’s Customer Engagement Roadmap Building_Your_Startups_Customer_Engagement_Roadmap.jpg

    Twilio Startups is designed for early-stage founders building the future of communications with Twilio and Twilio SendGrid. From the launch of your startup, customer engagement is key to building meaningful connections and improving customer experience. To help you in your startup journey, check out the Twilio Startups Customer Engagement Canvas below for startup founders looking to plan their communications roadmap and create lasting customer relationships. Read on to start building your own Customer Engagement Canvas and access the latest research from Twilio to help your startup grow and scale.

    Why is building a customer engagement roadmap important for startups?

    Customer engagement is the emotional connection between your company and your customers—these sentiments strongly influence buying decisions. Unsurprisingly, customers who actively engage with a business tend to be more loyal and customers spend more money supporting brands they feel connected to.

    In business, like in life, you should always have empathy …

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  • By Nikki Rubin
    SMS Survey Best Practices and Examples SMS Survey Best Practices and Examples

    What is an SMS Survey?

    An SMS Survey allows you to capture user feedback via text message. Customer feedback is a critical part of doing business and SMS surveys are a cost-effective method of collecting data quickly and efficiently. With an SMS survey, you can reach your customers in a timely manner in order to organize user information into actionable insights.

    When you create an SMS survey, customers can text your number to access the survey or, if you have permission, you can send the survey with SMS directly to their phones.

    To better understand how to use SMS surveys, we chatted with the Twilio Customer Experience (CX) team to get their expert opinions. Let’s get started—read on for best practices for building SMS surveys.

    Best Practices for SMS Surveys

    According to the Twilio Customer Experience (CX) team, SMS surveys are best used for timely and recent events since SMS …

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  • By Nikki Rubin
    Cree una aplicación sin programar: Encuestas por SMS con Twilio Studio Encuestas por SMS con Twilio Studio

    Una encuesta por SMS le podría permitir mantener una comunicación más estrecha con una audiencia conectada remotamente y acceder así a los valiosos comentarios de sus clientes en tiempo real. En este blog, crearemos una encuesta por SMS simple usando Twilio Studio. Sus encuestados pueden enviar un mensaje de texto a un número de teléfono, recibir una serie de preguntas por mensaje de texto, luego su aplicación validará las respuestas y las registrará. No se requiere programación.

    Requisitos

    Para completar este tutorial necesitará lo siguiente:

    • Una cuenta de Twilio. Si aún no tiene una, puede usar este enlace y obtener $10 adicionales de crédito Twilio cuando realice la actualización.
    • Un número de teléfono de Twilio. Puede seguir este breve tutorial sobre cómo comprar un número si aún no tiene uno.

    Cree una aplicación sin código en Twilio Studio

    Twilio Studio es un editor gráfico y modular que le permite …

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  • By Nikki Rubin
    Build an App without Coding: Simple SMS Survey with Twilio Studio Build an App without Coding: Simple SMS Survey with Twilio Studio

    An SMS survey allows you to engage your audience remotely, so that you can access valuable customer feedback in real time. In this post, we will build a simple SMS survey using Twilio Studio. Your respondents can text a phone number, receive any series of questions or statements via text, then your app will validate their responses and log them. No coding required.

    Requirements

    In order to complete this tutorial you will need the following:

    • A Twilio account. If you don’t have one yet, you can use this link and get an extra $10 in Twilio credit when you upgrade.
    • A Twilio Phone number. You can follow this short how-to on purchasing a number if you do not already have one.

    Build an App with No Code in Twilio Studio

    Twilio Studio is a drag-and-drop editor that allows you to build Twilio apps and host them in the cloud. …

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  • By Nikki Rubin
    Twilio Startups Founder to Founder Interview Series - The Dream Sprint

    Welcome to the Founder to Founder series where we interview early stage founders from our global ecosystem to highlight their goals, mindset and daily hustle. Whether it’s finding product market fit, getting to your first big customer or working on a remote team for the first time. Each post is a brand new look into the hearts and minds of the founders, technologists and dreamers who are building what’s next.

    Today we would like to introduce you to Daria Tsvenger of The Dream Sprint. Read on to learn more about the unique process that Daria has been through to become a founder. Check out tips for new customer acquisition, improving customer adoption, and setting realistic expectations for success.

    • Company Name: The Dream Spirit
    • Founder Name(s): Daria Tsvenger
    • Industry: Health & Wellness
    • Stage/Funding: Early-stage
    • Location: San Francisco, CA

    From the founder of The Dream Sprint

    We reached out to Daria with …

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  • By Nikki Rubin
    Twilio Startups Founder Interview Series | TS7: SellMax Twilio Startups SellMax

    Welcome to the Twilio Startups 7 (TS7, for short) where we feature exciting founders from around the world to share their inspiring entrepreneurial journeys through seven quickfire questions. Today we would like to introduce you to Sean Pour of SellMax. Read on to learn more about how Sean founded the company as a teenager and grew it into a national business. Check out tips for creating meaningful campaigns, setting realistic expectations with investors, and beating imposter syndrome.

    SellMax Logo

    • Company Name: SellMax
    • Founder Name(s): Sean Pour
    • Industry: Automotive
    • Stage/Funding: Early-stage
    • Location: San Diego, CA

    From the founder of SellMax

    We reached out to Sean at SellMax to get insight into launching your first business and building out your own custom call center to make better data-driven decisions.

    Describe your company in 160 characters or fewer (the original length of a text message)

    We are a company that makes selling …

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  • By Nikki Rubin
    Twilio Startups Founder Interview Series | TS7: OpenSponsorship opensponsorship.jpg

    Welcome to the Twilio Startups 7 (TS7, for short) where we feature exciting founders from around the world to share their inspiring entrepreneurial journeys through seven quickfire questions. Today we would like to introduce you to Ishveen Anand founder and CEO of OpenSponsorship. Read on to learn more about her move from sports management to launching a marketplace connecting athletes and brands. Check out advice for aspiring entrepreneurs looking to raise capital, inspiration for creating lasting strategic partnerships, and the reason why treadmills are great for work-life balance.

    OpenSponsorship_logo.png

    From the founder of OpenSponsorship

    We reached out to Ishveen Anand, former sports agent and the founder of OpenSponsorship, to get her take on how their technology is changing the sponsorship industry.

    Describe your company in 160 characters or less ( …

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  • By Nikki Rubin
    Twilio Startups Founder Interview Series | TS7: Felix Gray Felix Gray Twilio Startups

    Welcome to the Twilio Startups 7 (TS7, for short) where we feature exciting founders from around the world to share their inspiring entrepreneurial journeys through seven quickfire questions. Today we would like to introduce you to David Roger and Chris Benedict of Felix Gray. Read on to learn more about their path from finance and technology to founding an eyewear brand with a mission to make people happy. Check out their tips for raising venture capital, creating a successful partnership campaign, building a mindful company culture, and managing work-life balance, all while running a high-growth startup.

    Felix Gray Logo

    From the founders of Felix Gray

    We reached out to Felix Gray to get insight into how they run their business and what they’ve learned as entrepreneurs.

    Describe your company in 160 …

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