Twilio Changelog

Additions and changes to the Twilio platform

Programmable Voice

Voice Insights Subaccount Dashboard GA

Voice Insights Subaccount Dashboard provides an overview of subaccounts and the ability to identify those subaccounts which are performance outliers for common metrics including call volume, average length of call, answer ratio, post-dial delay, SIP responses, and more. 

The dashboard displays subaccount performance over defined time periods and can help shine a light on accounts disproportionately impacted by call quality and subjective user experience degradation.

Voice Insights Subaccount Dashboard provides multiple views of the data with export capability. Filtering is available for date range, time zone, account SIDs, and call volume percentiles. 

For more information see the documentation.