Business Process Outsourcing

Go from busywork to best-in-class

Twilio’s AI-powered automation and smart call routing handle the routine tasks—so your agents can focus on what matters—building trust and delivering world-class CX.

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Leading the BPO Revolution—Are You Ready?

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    An Industry Thriving

    The Philippine BPO industry is a powerhouse, contributing over $30 billion to the economy and employing more than 1.4 million professionals.

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    70% of BPO Staff Work Remotely

    Yet, management often struggles to manage team alignment and knowledge transfer, leading to inconsistent customer experiences.

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    The Future Isn’t AI Replacing Agents

    It’s AI enhancing human expertise. BPOs must automate repetitive tasks, provide real-time customer insights, and create a seamless customer experience.

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    With Growing Challenges

    Demand for outsourcing is growing, but so are the challenges—high attrition, remote team coordination, and rising customer expectations.

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    AI Adoption is Booming Globally

    However, the Philippines ranks 65th in AI readiness, with many BPOs cautious about integrating AI while preserving jobs and service quality.

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    Stay Ahead of the Curve

    With Twilio’s AI-driven automation, crystal-clear global voice, and omnichannel engagement, you can deliver exceptional CX and scale effortlessly.

One Platform. Every Interaction.

Automate workflows, enhance communication, and optimise agent productivity.

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Smarter, Faster, More Human

AI is revolutionising customer service, and BPOs that embrace it are seeing higher efficiency, improved agent performance, and better customer experiences. From AI-powered self-service that frees up agents for complex issues to predictive analytics that optimise staffing, Twilio’s AI solutions are designed to work with your team, not against them.

Ask us about AI for your team

The Contact Centre You Control

Your contact centre should work for you, not the other way around. Twilio Flex is a fully customisable platform that lets you build the exact contact centre experience you need—from AI-powered automation to seamless omnichannel interactions. Scale fast, adapt quickly, and deliver world-class customer engagement without limits.

“As a business process outsourcing (BPO) provider, we need scalability, flexibility and the ability to quickly turn things on and off to meet our customers' requirements. We don’t want to deal with the delays we get from traditional telecommunications carriers when delivering critical citizen services.”

Dean Fox Director - Transformation, Datacom

“Twilio’s tools have been fundamental in establishing KrispCall as a leading innovator in cloud communications. As a result, KrispCall scaled and achieved almost 3,000% revenue growth in three years.”

Dinesh Silwal Co-CEO and Co-founder, KrispCall

“To simplify things, you need to be extremely intelligent and Twilio is so intelligent that it makes it simple for others!”

Chetan Indap CEO, callify

“One of the reasons we became successful so quickly is because we have prioritised customer experience as one of the most important features of our platforms. We couldn’t have done this without Twilio’s partnership and high-quality solutions.”

Gaurav Sharma Founder and CEO, JustCall

“We recognise the need to streamline our operations and see technology as a tool to make our processes efficient. At the same time, we aim to scale to be ahead of the competition.”

Cecille P. Sta. Teresa VP & Head of Customer Engagement and Contact Centres, UnionBank of the Philippines

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