Toll-free numbers have gotten a bad rap when it comes to customer experience. No customer wants to navigate complicated IVRs, stay on hold for ages, or repeat the same information over and over. Today, we are introducing SMS enabled toll-free numbers to streamline customer support and give your customers a new way to reach out. Unlock Toll-free Numbers To Text Toll-free SMS helps businesses simplify and… Read More
Crafting the right message is one part of the picture when you’re communicating with customers. You need to make sure your message is delivered to your customers. Today we’re introducing Message Delivery Information, allowing you to track delivery status for each SMS and MMS message you send, in real time. Message Delivery Information gives you the data you need to improve delivery rates and reach a… Read More
The right message can open doors–literally. European based companies use Twilio to help their customers do anything from opening a door via text message, to finding the right medical care, to getting a quality loan. Since entering the European market two and a half years ago, we saw exponential growth. Last year, Twilio Voice traffic grew 300% thanks to the companies building with Twilio. With this… Read More