Curious about Twilio Flex but not sure how to get started? Want to know what a contact center application platform is, exactly?
Here’s a quick primer on Twilio Flex and how to launch your contact center in minutes.
What is Twilio Flex?
Flex is a fully programmable contact center platform that enables you to launch a contact center in the cloud instantly. Unlike other cloud-based solutions, you can completely customize any layer of the stack using RESTful APIs and React.js UI components.
We designed Flex to run on top of Twilio's reliable and secure Super Network infrastructure, so it can scale elastically to thousands of agents in the cloud.
Want to try Flex for yourself for free?
Click here to create your free Flex account. When you sign up for Flex, you get 5,000 free active user hours that you can use to experiment or build a proof of concept. …
Toll-free numbers have gotten a bad rap when it comes to customer experience. No customer wants to navigate complicated IVRs, stay on hold for ages, or repeat the same information over and over. Today, we are introducing SMS enabled toll-free numbers to streamline customer support and give your customers a new way to reach out.
Unlock Toll-free Numbers To Text
Toll-free SMS helps businesses simplify and scale interactions with mobile users.
Now your customers can get real-time support on the go, easily and efficiently via SMS. Instead of being glued to a computer, or downloading an app just to chat with a support agent, your customers can get the right information from anywhere with SMS.
Starting today, all new and existing Twilio toll-free numbers are equipped with messaging and voice capabilities. You can add SMS capability to your own toll-free number, without moving your voice service to Twilio, by hosting* …
Crafting the right message is one part of the picture when you’re communicating with customers. You need to make sure your message is delivered to your customers. Today we’re introducing Message Delivery Information, allowing you to track delivery status for each SMS and MMS message you send, in real time.
Message Delivery Information gives you the data you need to improve delivery rates and reach a higher percentage of your customers. Using this new tool, you’ll see critical details for each message you send. If the message is sent successfully, you’ll see a confirmation. If the message wasn’t delivered successfully, you’ll see an explanation. For example, if your message violated carrier guidelines, or you sent a text to a landline, it will be indicated in Message Delivery Information.
Deeper Insight Into Mission-Critical Messages
The right message can open doors–literally. European based companies use Twilio to help their customers do anything from opening a door via text message, to finding the right medical care, to getting a quality loan. Since entering the European market two and a half years ago, we saw exponential growth.
Last year, Twilio Voice traffic grew 300% thanks to the companies building with Twilio. With this higher traffic, we’re able to hit a higher economy of scale and reduce our pricing. Today we’re happy to announce lower pricing for calls in 5 European countries, new SMS enabled numbers in Ireland, and Safe Harbor Compliance.
Same High Quality, New Lower Prices In Europe
Two of our core values at Twilio are “be frugal” and “no shenanigans”. We want to deliver you a communications platform that’s easy to use, fairly priced and high quality. As we’re expanding and gaining more …