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  • By Haki Benita
    Testing a Twilio Interactive Voice Response (IVR) System With Python and pytest Testing a Twilio IVR System with Python and pytest

    In a previous tutorial you learned how to build an IVR system with Python, Django and Twilio. In that project you created an IVR system that provides users with information about movie show times over the phone.

    In this article you are going to add automated tests for the IVR system using Pytest.

    Why You Should Test Your System

    Maintaining good and comprehensive tests is crucial for your project's success. First, as a developer, writing tests gives you an opportunity to experience what it's like to be a customer of your own system. Whether you are developing an API, a website, a dashboard or an IVR system, writing tests is like using your own system. If there is something wrong, or something that can be improved, you are going to notice it when you try to test it.

    Good tests are tests you can trust. If once all the …

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  • By Haki Benita
    Building an Interactive Voice Response (IVR) System with Python, Django and Twilio Building an Interactive Voice Response (IVR) System with Python, Django and Twilio

    IVR stands for Interactive Voice Response system. It's a way for you to communicate with your users over the phone. IVR is operated by voice and by the DTMF tones that phones produce when pressing keys on the keypad.

    Just like your web site, mobile app or chatbot, IVR is another way for you to interact with your users. IVR holds a unique set of features that makes it ideal under some circumstances:

    • Visual impairments: Users that rely on screen readers to navigate websites and mobile apps are used to interact with voice based interfaces.
    • No Internet access: Users in remote areas or in places where an Internet connection is not constantly available or very expensive.
    • Technologically challenged: Users that have trouble dealing with websites and apps, like the elderly, often find IVR much easier to operate.
    • No access to smartphones or a computer: Users that …
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