IVR stands for Interactive Voice Response system. It's a way for you to communicate with your users over the phone. IVR is operated by voice and by the DTMF tones that phones produce when pressing keys on the keypad.
Just like your web site, mobile app or chatbot, IVR is another way for you to interact with your users. IVR holds a unique set of features that makes it ideal under some circumstances:
- Visual impairments: Users that rely on screen readers to navigate websites and mobile apps are used to interact with voice based interfaces.
- No Internet access: Users in remote areas or in places where an Internet connection is not constantly available or very expensive.
- Technologically challenged: Users that have trouble dealing with websites and apps, like the elderly, often find IVR much easier to operate.
- No access to smartphones or a computer: Users that …