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News Coverage

A complete list of all news articles arranged by date—most recent to previous.

CX Focus Australia – May 08, 2023

Customers remain cynical of AI

IT Brief Australia – May 05, 2023

Consumers remain cynical about artificial intelligence

Small Business Connections – May 03, 2023

AI fever: 92% of businesses flocking to the new tech

B&T Australia – May 03, 2023

Twilio: 92% of businesses flock to AI but customers remain cynical

cms wire logo CMSWire – May 02, 2023

Most Consumers: Don't Use AI to Personalize My Experience

forbes_1200x1200.jpg Forbes – May 02, 2023

Overwhelmed With High Volumes Of Customer Data, Brands Leverage New Strategies To Organize Information And Power Personalized Experiences

VentureBeat logo Venture Beat – May 02, 2023

92% of businesses use AI-driven personalization but consumer confidence is divided

adweek logo.png AdWeek – April 27, 2023

Despite Marketer Investment In AI, Studies Find Awareness Remains Low

Retail Biz Australia – April 20, 2023

Investment in customer engagement drives 90% average revenue increase

Frontier Enterprise – April 13, 2023

Bespoke experience keeps 9 in 10 customers loyal to brands

Technology Decisions – April 11, 2023

Australian consumers demand personalised CX

B&T Australia – April 06, 2023

Four ways to increase customer ROI with less marketing spend

Digital CFO Asia – April 04, 2023

Brands Investing in Customer Engagement Well-Positioned to Weather Economic Turbulence

DigiconAsia – April 04, 2023

APAC consumers want positive personalized experience

AsiaOne – April 03, 2023

91% of Consumers in APJ Stay Loyal to Brands That Personalise Experiences

MartechAsia – March 31, 2023

91% of consumers in APJ stay loyal to brands that personalise experiences: Twilio Study

Singapore Business Review – March 31, 2023

Less than half of consumers will stop buying from a brand due to data privacy expectations

Marketech APAC – March 31, 2023

Around 73% of APJ consumers warn they will drop brands with poor digital personalised experiences

Hong Kong Business – March 31, 2023

How brands can create a trustworthy and secure platform for consumers

Newsbytes.PH – March 30, 2023

Report says customer patience in Asia remains ‘low’

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