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  • By Nayana Srivastava
    Introducing PCI-Compliant Agent Assisted Payments on Twilio Voice Blog header.png

    Businesses have been using Twilio <Pay> on Twilio’s PCI Compliant Voice Platform to securely collect payment information from callers through a self-service IVR experience. With a single line of code, <Pay> removes the burden of building and maintaining PCI-compliant infrastructure while also powering the capture of payments over the phone in a PCI-compliant manner. <Pay> also securely transmits this information for processing through integrations with leading payment gateways.

    However, there are customers that need live guidance when providing their payment information over the phone to businesses. Twilio wants to enable you to do so simply and securely in your contact center. Today, we are excited to announce the General Availability of Agent Assisted <Pay> on Twilio’s PCI Compliant Voice Platform. Agent Assisted <Pay> enables PCI-Compliant contact center payment use cases. Developers can build payment flows that allow agents to securely capture caller payment information during a voice conversation using the …

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  • By Nayana Srivastava
    Announcing Voice Insights for Elastic SIP Trunking and SIP Interface Screen Shot 2018-07-01 at 1.22.25 PM

    Voice Insights is a call data analytics engine that provides details ranging from real-time metrics for individual calls to account-wide historical trends and aggregates to assist in diagnosing call performance problems, investigating call quality reports, and identifying emerging issues. Voice insights already includes WebRTC and Carrier Insights and today, we are excited to announce that Elastic SIP Trunking and SIP Interface Insights are now also available, in Beta. You can now easily have a deep understanding of your calls when they traverse your SIP communications infrastructure. These insights enable you to have an end-to-end understanding of call quality, no matter how the call is made or received, and help diagnose call establishment and performance issues.

    Using Twilio SIP Insights data, for every SIP call made or received through Twilio, you can analyze call performance from an aggregated view down to granular details about a call. For any given call you …

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