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  • By Peter Tan
    What you should know about Verizon’s A2P 10DLC Service Screen Shot 2020-03-01 at 9.42.12 PM.png

    In January, Verizon took a major stride in their commitment to increasing deliverability and reliability of messaging by being the first carrier to launch their A2P 10-digit long code (10DLC) service for SMS & MMS. As application-to-person (A2P) messaging continues to increase year-over-year, projecting to hit 3.5 trillion messages by 2023, carriers are focused on protecting consumers while ensuring good actors have access to the resources they need to engage with customers.  Let’s break down the A2P landscape to understand what brought us to where we are now, Verizon’s launch, and where we’re heading over the next five years.

    A Brief History of A2P

    First, let’s define it — A2P messaging is any kind of messaging that originates from an application. A2P messaging is business messaging (businesses messaging people). This includes, but is not limited to, marketing messages, appointment reminders, chat bots or virtual assistants, notifications, and one-time passwords. …

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  • By Peter Tan
    Bulk Delete your Twilio Recordings with Python Twilio Monitor

    We’ve all heard it. “This call may be recorded for quality assurance purposes.” These recordings are used by Customer Service Managers to improve quality of service and coach agents they care for. If you’ve built a Twilio-powered contact center, chances are you are recording these calls. Your service works great, business is booming, and one day you look at your Twilio account and you see this:

    That's a lot of recording minutes!
    It turns out you’ve been recording every single call over months of service and you haven’t cleaned it up! To optimize your operations and lower cost, you want to delete the ones you don’t need. In this blog post we’ll use Twilio’s Recordings API and some of Python’s built-in library to delete your …

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  • By Peter Tan
    New Security Whitepaper From Twilio Twilio Bug Logo

    Communications technology is deeply embedded in our daily lives. Sending a text, making a call, or reaching out to a customer is so instantaneous it feels like second nature. Proper security measures preserve that sense of second nature, and that sense of trust, so there’s no pause before you fire off that text.

    At Twilio, security is always on our mind. To keep you in the loop of what we do to keep your workflows secure, here’s a rundown of the security measures we’ve shipped in the past year, and what’s coming next.

    We understand that many of you have internal security frameworks, and we have structured the whitepaper to match up some of the ones that are common amongst our users. This will make it easier for you to find what you are looking for. We recommend that you check the Security Whitepaper out.

    Additionally, let us walk you …

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