Rate this page:

ETA Notifications with Java and Servlets

Companies like Uber, TaskRabbit, and Instacart have built an entire industry around the fact that we, the customers, like to order things instantly wherever we are. The key to those services working? Notifying customers when things change.

Uber relies on Twilio SMS to keep customers up to date on their ridesharing request. Learn more here.

In this tutorial, we'll build a notification system for a fake on-demand laundry service using Java and Servlets.

Let's get started! Click the below button to begin.

Let's Add ETA Notifications

Trigger a Customer Notification

A driver's screen shows two buttons that allow the laundry delivery person to trigger notifications: one for picking up orders and one for delivering them.

This means we'll have two cases to handle:

  1. Delivery person picks up laundry to be delivered ( /pickup )
  2. Delivery person is arriving at the customer's house ( /deliver )

In a production app we would probably trigger the second notification when the delivery person was physically near the customer, using GPS.

(In this case we'll just use a button.)


        Trigger a notification


        Let's look at how to use the Twilio REST API Client to send out a notification.


        Set up the Twilio REST Client

        Here we create a helper class with an authenticated Twilio REST API client that we can use anytime we need to send a text message.

        We initialize it with our Twilio Account Credentials stored as environment variables. You can find the Auth Token and Account SID in the console:

        Account Credentials


              Set up the Twilio REST Client


              Next up, we'll look at how we handle a notification request.

              Trigger Some Notifications

              Handle the Notification Trigger

              This code handles the HTTP POST request triggered by the delivery person.

              It uses our MessageSender class to send an SMS message to the customer's phone number, which we have registered in our database. Easy!


                    Handle a notification trigger


                    Next let's look closer at how we send the SMS.


                    Sending the Message

                    Here we demonstrate actually sending an SMS or MMS.

                    Think it needs a picture of the clothes? Good idea.

                    You can pass along an optional media URL:


                    In addition to the required parameters (and optional media), we can pass a StatusCallback url to let us know if the message was delivered.


                          Use Twilio Java Client and send an SMS


                          Message status updates are interesting - let's take a closer look.


                          Handle a Twilio Message Status Callback

                          Twilio will make a POST request to this servlet each time our message status changes to one of the following: queued, failed, sent, delivered, or undelivered.

                          We then update this notificationStatus on the Order and let the business logic take over. This is a great place to add logic that would resend the message if it failed or send out an automated survey a few minutes after the customer has clothes delivered.


                                Update Order notification_status using a Twilio Callback


                                That's a wrap - and a fold! We've just implemented an on-demand notification service that alerts our customers when their order is picked up or arriving.

                                Next, let's look at some other easy to integrate features.

                                What Else Can I Build?

                                Where to next?

                                Java and Twilio go well together! Here are some other Java Servlets tutorials:

                                Workflow Automation

                                Increase your rate of response by automating the workflows that are key to your business. In this tutorial, learn how to build a ready-for-scale automated SMS workflow for a vacation rental company.

                                Masked Numbers

                                Protect your users' privacy by anonymously connecting them with Twilio Voice and SMS. Learn how to create disposable phone numbers on-demand so two users can communicate without exchanging personal information.

                                Did this help?

                                Thanks for checking this tutorial out! Let us know what you've built - or what you're building - on Twitter.

                                Mario Celi Kat King Andrew Baker Paul Kamp Stephanie Marchante
                                Rate this page:

                                Need some help?

                                We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Stack Overflow Collective or browsing the Twilio tag on Stack Overflow.


                                      Thank you for your feedback!

                                      Please select the reason(s) for your feedback. The additional information you provide helps us improve our documentation:

                                      Sending your feedback...
                                      🎉 Thank you for your feedback!
                                      Something went wrong. Please try again.

                                      Thanks for your feedback!