Combine the power of predictive AI and generative AI, so marketers can create engaging 1:1 experiences that reduce CAC and increase LTV.
65% decrease in cost per acquisition
See how Domino's new data infrastructure lowered customer acquisition costs.
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10X return on your customer investment
Explore how IBM Cloud increased product adoption by 30%, grew user engagement, and increased revenue by 70%.
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The more you understand your customers, the more likely they are to engage with you
With CustomerAI, marketers get a set of AI capabilities that learn from every interaction to precisely personalize messaging, find the right audiences, and create the most relevant journey for every individual, so you can increase conversions across every campaign.
AI Personalization Engine
CustomerAI takes all your scattered, disjointed data and unifies it so it’s clean, consistent, compliant, and instantly actionable. Your AI assistants, agents, and campaigns get even smarter with a seamless API that pulls the most relevant information into chat conversations, emails, and SMS messages.
Predictive Traits & Audiences
With Predictive Traits and Audiences you get insights about customer behaviors, so you know who and what to focus on. Now you can suppress ads, personalize offers, plus create winback and retention campaigns without weeks of data analysis.
Generative Journeys & Email
Imagine automatically building a campaign with content using just a single text prompt. CustomerAI Generative Journeys and Email allows you to spend less time building while instantly improving conversion rates.
CustomerAI Trust Layer
Privacy, security, and compliance are at the core of CustomerAI. Get the controls you need to manage how and when customer data is used, keeping trust front and center.
“CustomerAI Predictions equips Box’s marketing team with the ability to forecast customer behavior to a degree that was simply unavailable to us before. We’re able to segment our audience based on predictive traits to meet those people where they are in their customer journey.”
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Resources
Learn how CustomerAI makes it easier than ever to understand, predict, generate, and engage each individual customer in real-time and at scale.
Discover how to use ever-evolving AI to improve, safeguard, and personalize your marketing campaigns.
Explore Twilio’s CustomerAI trust principles and privacy framework for using AI across all of our products and features.
Ensure your data is clean, accurate, compliant, and ready to help your business get the most out of AI.
Ensure your data is clean, accurate, compliant, and ready to help your business get the most out of AI.
CustomerAI will help you truly listen to your customers, interpret the signals they’re sending across channels, and activate them.