In this post, I’ll show you how to add Telegram as a channel into Flex Conversations, and provide your customers with another way to reach your contact center. This particular approach requires only backend development and there will be no need to build an additional Flex UI plugin.

Prerequisites

Before we can start, you'll need to make sure you have a few things set up:

• If you haven't yet, sign up for a free Twilio account
• Set up your account with Flex Conversations
• Install Node.js on your machine
• Install Telegram Messenger on your iOS/Android device

Now that you’re ready, we can start integrating!

Getting Started

It’s important to provide your customers ways to reach you on their preferred channels, and while Flex Conversations only supports SMS/MMS, WhatsApp, and Chat out of the box, you have the tools to add your desired channel and keep your customers happy.

To create …