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  • By Alla Igityan
    How to Integrate Telegram into Twilio Flex Conversations Flex Conversations Telegram Integration

    In this post, I’ll show you how to add Telegram as a channel into Flex Conversations, and provide your customers with another way to reach your contact center. This particular approach requires only backend development and there will be no need to build an additional Flex UI plugin.

    Prerequisites

    Before we can start, you'll need to make sure you have a few things set up:

    Now that you’re ready, we can start integrating!

    Example Flex and Telegram Integration screenshot

    Getting Started

    It’s important to provide your customers ways to reach you on their preferred channels, and while Flex Conversations only supports SMS/MMS, WhatsApp, and Chat out of the box, you have the tools to add your desired channel and keep your customers happy.

    To create …

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