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  • By Al Kiramoto
    Quickly Enable Your Employees to Work from Home Using Twilio Programmable Voice Enable WFH Quickly Hero

    If your PBX solution does not natively allow for remote working and you need to act fast, this solution is for you. This tutorial shows you how to create a solution with Twilio Programmable Voice and a SIP softphone software or an SIP IP Phone that enables employees to work from their homes.

    Configure the Programmable Voice SIP Endpoint

    You can forward incoming calls to Twilio numbers registered to SIP endpoints, and use a free softphone as an endpoint while working from home, as shown below:

    Flow for how employees can work from home using Twilio

    To get started with the project you will need the following:

    • A Twilio account. Sign up for a free trial account and get a $10 credit.
    • A call-enabled Twilio Phone Number.
    • SIP endpoint (IP Phones (e.g. Obihai) or Softphones (e.g. Zoiper or X-Lite)).

    Create the application

    Go to twilio.com and sign up for a free account or log in to your existing account. …

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  • By Al Kiramoto
    Create a Notification System in ServiceNow using Twilio SMS and Voice create_notification_system_service_now

    If you're using ServiceNow, you might want a straightforward way to add one-way outbound messaging with voice and conferencing.

    This tutorial shows how ServiceNow customers can utilize the out-of-the-box integration with Twilio Messaging and Programmable Voice using the free ServiceNow Notify plugin. The plugin is straightforward to set up, and the business value of implementing it is immense. You can greatly reduce your incidents' time to resolution, shorten the timeline for mobilizing resources to solve incidents and streamline communications with your customers during active incidents.

    In this tutorial, you'll implement the ServiceNow and Twilio integration by configuring the following features:

    1. ServiceNow Notify for basic SMS and conference calls
    2. Alerts and Notifications using the ServiceNow Workflow Designer
    3. Alerts and Notifications using ServiceNow Business Rules

    ServiceNow and Twilio integrations

    This post is Twilio's recommended Crawl integration with ServiceNow. You can learn more about the ServiceNow use case on the Twilio website. …

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  • By Al Kiramoto
    Erstellen Sie ein einfaches Benachrichtigungssystem mit Twilio CLI, programmierbarer Telefonie, Messaging und E-Mail Überschrift im Bild

    Dieses Tutorial ist für Sie, wenn Sie dringende Nachrichten an Ihre Kunden oder Mitarbeiter senden müssen, aber noch kein eingerichtetes Benachrichtigungssystem haben. In diesem Blogbeitrag zeigen wir Ihnen, wie Sie ein Bash-Skript erstellen, um schnell SMS-, Sprach- oder E-Mail-Benachrichtigungen an mehrere Empfänger in einem CSV zu senden.

    Verlinkungen im Text führen häufig zu Englisch-sprachigen Webseiten

    Voraussetzungen

    Wenn Sie Nachrichten per SMS, Voice und E-Mail versenden, benötigen Sie sowohl ein Twilio-Konto (SMS und Voice) als auch ein Sendgrid-Konto (E-Mail). Hier erfahren Sie, wie Sie anfangen können:

    • Ein Twilio-Konto (Registrieren Sie sich für ein kostenloses Testkonto und erhalten Sie eine Gutschrift von $10)
    • Ein SendGrid-Konto (Registrieren Sie sich für ein kostenloses Testkonto, versenden Sie 40.000 E-Mails für 30 Tage, dann bis zu 100/Tag) - wird benötigt, um E-Mail-Benachrichtigungen zu versenden.
    • Homebrew (für Mac-Nutzer) oder Node.js (für Windows-Nutzer) zur Installation von Twilio CLI

    Einrichten des SendGrid-Kontos

    Wenn Sie dies noch nicht getan …

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  • By Al Kiramoto
    Create a Simple Notification System using Twilio CLI, Programmable Voice, Messaging, and Email Create a Simple Notification System using Twilio CLI, Programmable Voice, Messaging, and Email

    If you find yourself needing to broadcast urgent news to your customers or employees, but do not have a notification system in place, this tutorial is for you. In this blog post we'll show you how to create a Bash script to quickly send SMS, voice, or email notifications to several recipients in a CSV.

    Prerequisites

    If you're sending messages via SMS, voice, and email, you'll need both a Twilio (SMS and Voice) and Sendgrid (email) account. Here's how to get started:

    Setting up the SendGrid Account

    If you haven’t already done so, go to …

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  • By Al Kiramoto
    Create a Simple Notification System using Twilio CLI, Programmable Voice, and Programmable Messaging Messaging Contacts Notifications

    If you find yourself needing to broadcast urgent news to your customers or employees, but do not have a notification system in place, this tutorial is for you. In this blog post we'll show you how to create a bash script to quickly send SMS messages or Voice message notifications to several recipients in a CSV.

    Prerequisites

    To get started with the project you will need the following:

    Setting up the Twilio CLI

    If you haven’t already done so, go to twilio.com and sign up for a free account or log in to your existing account. Take note of your Account SID and Auth Token as you will need them to login via the CLI in the following steps.

    Twilio CLI is …

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