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  • By Chas Bowman
    Erstellen Sie mit Twilio Flex Ihr eigenes Remote Agent Contact Center in 30 Minuten Überschrift im Bild

    Twilio bietet ein neues Programm an - Flex Boost, um Organisationen, die von COVID-19 betroffen sind oder auf COVID-19 reagieren, bis zu 100.000 US-Dollar in Form von kostenlosen aktiven Nutzungsstunden zur Verfügung zu stellen.

    Weitere Informationen zu Flex Boost, einschließlich Links zu hilfreichen technischen und betrieblichen Ressourcen, sowie Informationen zu den ersten Schritten finden Sie hier (auf Englisch).

    Möglicherweise befinden Sie sich in einer Situation, in der Sie dringend ein neues Contact Center  benötigen, das es Ihren Mitarbeitern ermöglicht, von Zuhause oder aus der Ferne zu arbeiten. Dieser Artikel führt Sie in nur 30 Minuten durch die Bereitstellung von Twilio Flex - einem Cloud-basierten Contact Center mit nativem WebRTC-Support.

    Twilio Flex kann sofort bereitgestellt werden und bietet Ihnen die Möglichkeit, sofort mit dem Testen von Sprachanrufen, SMS und Web-Chat zu beginnen. In diesem Blogbeitrag zeigen wir Ihnen, wie Sie schnell eine Lösung erstellen können, mit der Contact Center-Agenten …

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  • By Chas Bowman
    Post Task Surveys with Flex Insights flex-insights-banner.png

    Want to see Twilio Flex in action? Check out our interactive demo.

    Ready to start building your contact center? We're offering $5,000 worth of free Flex Hours to help you get started. Sign up and start building with Twilio Flex!

    As a Solutions Architect at Twilio I have the pleasure of speaking with many companies focused on building a better customer experience. Flex, the world’s most flexible contact center, provides the ability to build this perfect customer experience. Oftentimes my conversations are centered around creating that perfect agent UI. Customers are able to create and manage interactions seamlessly using a single interface, leading to lowered average handle time, better agent experience and higher CSAT scores.

    In this article we will walk through using Flex Insights to log customer customer survey results and create Flex Insights reports. This article references the API needed for taking the unique identifier for the …

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  • By Chas Bowman
    Implantando um Contact Center Remoto em 30 Minutos com o Twilio Flex Remote Contact Center 30 Minutes

    A Twilio está oferecendo um novo programa chamado Flex Boost para fornecer até US$100.000 em horas de usuários ativos grátis para organizações que estão sendo impactadas ou estão respondendo ao COVID-19

    Você pode encontrar mais informações em inglês sobre o Flex Boost, incluindo links úteis com informações técnicas e operacionais e sobre como participar do programa clicando aqui.

    Você pode estar em uma posição em que você precise urgentemente de um novo contact center que permita que seus colaboradores trabalhem remotamente. Esse artigo vai te ajudar na implantação do Twilio Flex - um contact center baseado na nuvem com suporte nativo ao WebRTC - em apenas 30 minutos.

    O Twilio Flex pode ser provisionado instantaneamente, possibilitando testar chamadas de voz, recebimento de SMS e WebChat. Nesse post, nós vamos mostrar como você pode criar rapidamente uma solução que permite que seus agentes trabalharem diretamente de suas casas.

    Antes de …

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  • By Chas Bowman
    Create Queues and Skills for A Flex Contact Center Flex Queues and Agent Skills

    You’ve just deployed Flex and you might be asking yourself: what’s next.

    Next, you’ll need to start thinking about your routing and queueing strategy. In this blog post, we will cover some basic options for queueing and skilling – it sets the groundwork on how you will report and analyze your contact center business.

    Let’s get started!

    What We’re Building Today

    Flex has the ability to leverage the full power of Twilio TaskRouter. TaskRouter is a powerful attributes-based routing system, the heart of the contact center. It’s also fully programmable, allowing you to control your contact center from your code. We’ll walk through a simple use case today: “How can I setup a contact center to support my customers and employees using Flex?”.

    To do this, we are going to build two new Task Queues: Customer Service and Employee Service. These will provide the ability to …

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  • By Chas Bowman
    Deploy a Remote Agent Contact Center in 30 Minutes With Twilio Flex Flex Remote Agent Contact Center

    Twilio is offering a new program called Flex Boost to provide up to $100,000 in free Active User Hours to organizations impacted by or responding to COVID-19.

    You can find more information about Flex Boost, including links to helpful technical and operations resources, along with information on how to get started on the following page.

    You might be in a position where you urgently need a new contact center that enables your employees to work remotely. This article will guide you through deploying Twilio Flex – a cloud-based contact center with native WebRTC support – in just 30 minutes.

    Twilio Flex can be instantly provisioned and provides you the immediate ability to start testing voice calls, SMS, and web-chat. In this blog post, we'll show you how to quickly create a solution that enables contact center agents to work from their homes.

    Before We Get Started...

    • To get started …
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