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  • By Christina Frantz
    Scaling Social Services with Machine Learning, Behavioral Science, and Programmable SMS Benefits Data Trust

    “I was on the food program and they cut me off...I was really struggling without it.”

    This is the experience of a 53-year-old woman from Maryland, who lives on an annual income of $8,880. To make ends meet, she was utilizing benefits from the Supplemental Nutritional Assistance Program (SNAP) to purchase groceries. SNAP, also known as Food Stamps, provides food-purchasing assistance for low- and no-income people living in the United States. One day, her benefits were turned off unexpectedly, and . er struggle was further compounded by a physical injury and the medical bills that came with it.

    Holes in the Social Safety Net

    Nearly 40 million people in the United States live in poverty, face hunger and feel the impact of rising healthcare costs. When people can’t cover their basic needs, they’re burdened with adverse outcomes. Children struggle in school, working-age adults fail to sustain employment, and older adults, …

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