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  • By Charlie Weems
    Building a Disaster Response Contact Center with Twilio Flex Copy of Generic Blog Header 4.png

    What would you do if you had 48 hours before a major hurricane makes landfall nearby? You’d probably buy water and food, or maybe even evacuate to another location. Building a contact center might not be the first thing that comes to mind, but communications are more important than ever in a disaster. In the crucial few moments immediately before and after disasters strike, a developer who can rapidly build and deploy a contact center can literally save lives and help ensure people at risk can get the help they need right when they need it.

    While many communities already have disaster plans in place, the scale and frequency of natural disasters has increased to the point where local nonprofits, communities, and even individual volunteers can find themselves in the thick of things needing to scale up a contact center in hours, not days or months.

    In this post, we’ll …

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  • By Charlie Weems
    Deploy Twilio Functions with the Serverless extension for VSCode vscode-header.png

    Twilio Functions are useful for all sorts of things: making an RSS feed from voice calls, sending SMS from a static site, or saving conversation data to MongoDB. With Functions, you can skip setting up a server and cut to writing code.

    Now, we've built an open-source VSCode integration on top of the Serverless API that makes it even easier to deploy Twilio functions from your IDE. The extension is on GitHub so if you’d like to help us expand its functionality we’d be happy to review your pull request.

     

    Let’s get started with a walk-through of the getting the extension set up. There are three prerequisite steps that we’ll need to complete:

    1. Install the Twilio CLI: npm install twilio-cli -g
    2. Install the Twilio serverless plugin: twilio plugins:install @twilio-labs/plugin-serverless
    3. Make sure that running code the VSCode CLI works from your terminal. If it doesn’t, you …
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  • By Charlie Weems
    Twilio SMS Is Now on the Salesforce AppExchange Twilio for Salesforce AppExchange Launch

    Get it on the AppExchange.

    Ahoy! It’s Charlie, Partnership Engineer for Twilio.org and Product Manager of Twilio for Salesforce. I’m excited to tell you about our latest product launch, but first let’s take a trip back in time.

    Since the first days of Twilio.org back in 2013, we’ve seen organizations use Twilio to integrate SMS into their communication workflows on Salesforce. Even one of our first nonprofit partners - Polaris, who runs the National Human Trafficking Hotline - relies on Twilio and Salesforce to text with people at risk of trafficking to connect them with critical resources and support.

    The prevalence of this need for communication isn’t really a surprise. More than 30,000 nonprofits use Salesforce to manage constituent, donor, and volunteer data. And SMS is one of the most ubiquitous messaging channels around the world. So over the years we’ve seen countless organizations - from community nonprofits …

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  • By Charlie Weems
    4 Ways Twilio’s Product Releases will Advance Nonprofit Tech flex-for-good-signal
    Did you know that Twilio.org offers credits and discounts for nonprofits and social enterprises? Learn more today.

    In case you missed SIGNAL this year, we put together a recap of Twilio’s launches at our annual conference. Here are the top 4 ways this year’s product launches could shift the nonprofit tech landscape:

    1: Secure Donations Over the Phone

    Thousands of organizations – from your local radio station to the Red Cross – raise funds over the phone. But handling credit card information is still a tricky process: either your phone operators are handling sensitive payment data, or you must refer your donors to a payment portal. With Twilio’s PCI-compliant <Pay> verb, you can now seamlessly and securely accept donations over the phone.

    Here’s how it works: your phone agent initiates a payment flow in which your donor hears a verbal prompt that walks them through entering their credit card …

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