Twilio Teams Up With Fruition Partners To Bring Cloud Communications To ServiceNow

Fruition Partners FruPhone in ServiceNow

At Twilio, we believe that the effort to bring cloud communications to global companies and brands is best done with friends, so today, we are proud to announce our partnership with Fruition Partners. Founded in 2003, Fruition Partners is a Cloud  IT consultancy that specializes in large-scale systems implementations for the Fortune 500. The company is the world’s leading ServiceNow partner, with over 200 successful deployments… Read More

Cloud Communications and The Future of Marketing In The Post-PC World

Note: This post originally appeared on TechCrunch. If you are a marketer who has spent the last 10 years mastering the art of capturing and converting customers on the desktop web, the rapid rise of smartphones and the iPad might make you nervous. You’ve built businesses on paid search, written essays about optimizing lead forms and studied the ever-changing subtleties of SEO. Using cookies that follow us… Read More

Powered by Twilio, SendHub Brings Feedback Loops to SMS Marketing

SendHub, a Y-Combinator startup, offers an SMS marketing platform for small businesses, sports leagues, faith groups and teachers. When SendHub was getting started – before it evolved into a full-fledged SMS marketing app – co-founder Garrett Johnson had a mission: to give teachers at his nephew’s public school a better means to communicate after class with students and parents. The majority of the students came from… Read More

TrustedID Protects Customers From ID Theft With Real-Time SMS Alerts

Identity-protection company, TrustedID, uses Twilio to notify customers of potential threats with SMS alerts. TrustedID is an identity-protection company. Using both data mining algorithms and other monitoring techniques, TrustedID’s services help consumers protect their bank accounts, credit cards, social security numbers and medical health benefits against identity thieves. Since it began operations, TrustedID has been relying on email notifications and phone calls to alert its members… Read More

Todd Thompson Changes the Way A Network of Auto Dealers Uses The Phone

Steele Auto transforms its business with a handful of Twilio-powered apps. Todd Thompson’s saga begins two years ago in the back office of Steele Auto, a network of car dealerships in Nova Scotia. Steele Auto was doing what most car dealership do. It was marketing itself through a mix of newspaper classifieds, print inserts, billboards and online ads without knowing which ones were actually performing. It… Read More Lets Online Daters Call or Text Message Without Revealing Their Phone Numbers

The popular online dating service gives subscribers virtual phone numbers they can use to call and text potential dates. Online dating is a competitive market. The turnover rate is inevitably high, because actually giving customers the thing that you’re selling (a meaningful connection to another person) reduces the likelihood that your happiest customers come back. So the main challenge becomes delivering an amazing experience to the… Read More

3 ways you can leverage cloud communications to supercharge your sales

The world of sales has changed dramatically over past couple of years. Leads come in from multiple sources, at all times of day, from more informed customers. With this new set of challenges, here are three key ways that your business can use cloud communications to dramatically boost lead conversions, give your sales team more information about inbound prospects and increase call efficiency. 1. Decrease response… Read More

Tumblr and Mobile Commons Use Twilio Click to Call to Fight SOPA and ProtectIP

This week, Tumblr’s team came up with an ingenious way to use click to call to alert the public to the significant dangers to a free and democratic internet posed by the SOPA and ProtectIP laws currently under consideration in Congress: For one day, Tumblr “censored” users’ Dashboards, displaying broad, grey lines across user-generated content. The campaign worked: Users rallied and Tumblr deftly channeled that energy… Read More

Zendesk's Adrian McDermott talks about building a virtual call center and dispels myths about phone support

At the 2011 Twilio Conference, Zendesk’s AdrianMcDermott presented the Twilio-powered Zendesk Voice. Zendesk Voice uses Twilio Client to build VoIP capabilities into Zendesk’s customer support software, turning Zendesk Voice into a virtual call center. Thanks to Twilio Client’s click-to-call capabilities, a consumer can reach a support agent with a single click or call a prominently displayed phone number. Twilio Client also makes it possible for support agents to take calls… Read More