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  • By Justin Young
    Integrating ServiceNow with Flex ServiceNow Flex Integration

    Want to see Twilio Flex in action? Check out our interactive demo.

    Ready to start building your contact center? We're offering $5,000 worth of free Flex Hours to help you get started. Sign up and start building with Twilio Flex!

    The Backstory

    Southwest is known for the LUV they show their customers. They have been #1 on the Department of Transportation's Consumer Satisfaction Ranking for 24 of the last 28 years, were ranked #8 on Fortune's World's Most Admired Companies list in 2018, and also achieved profitability for 46 of the 52 years they've been around. Southwest's mission is "to become the world's most loved, most flown, and most profitable airline" and they seem to be on the right track to accomplish it.

    Southwest was crushing this goal. But Jonathan, a senior developer at Southwest, attended SIGNAL last year and saw the potential of Flex to improve their Service Desk. …

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  • By Justin Young
    Send a fax to Dropbox Fax + Dropbox

    Dropbox has a wonderful API that allows you pass a publicly available URL and it will download the data and store it into dropbox on your behalf. This is incredibly useful since Twilio on receipt of fax builds a URL which the content can be accessed from.

    We don't even have to download the attachment and stream it to Dropbox, Dropbox will do it for us!

    Prerequisites to Fax with Dropbox

    1. A fax enabled number from Twilio
    2. A Dropbox account

    Dropbox Setup

    Login to your dropbox account (or create a new one here) and navigate to https://www.dropbox.com/developers/apps/create.

    Create a Dropbox app

    Next, you'll need to create a new DropBox app.

    1. Select Dropbox API
    2. Select App folder
    3. Give your folder a name like Modern Fax

    Dropbox App

    Configure your Dropbox App

    In the following screen, in the OAuth2 section:

    1. Set Allow implicit grant = Disallow
    2. Click Generate access token and save …
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