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  • By Justin Young
    Integrating ServiceNow with Flex ServiceNow Flex Integration

    The Backstory

    Southwest is known for the LUV they show their customers.  They have been #1 on the Department of Transportation's Consumer Satisfaction Ranking for 24 of the last 28 years, were ranked #8 on Fortune's World's Most Admired Companies list in 2018, and also achieved profitability for 46 of the 52 years they've been around.  Southwest's mission is "to become the world's most loved, most flown, and most profitable airline" and they seem to be on the right track to accomplish it. 

    Southwest was crushing this goal. But Jonathan, a senior developer at Southwest, attended SIGNAL last year and saw the potential of Flex to improve their Service Desk.  

    The previous system was many generations out of date due to the difficulty to update such a large system serving several call centers. In addition, the Service Desk is by far the smallest of those call centers (50 vs. 3000+) …
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  • By Justin Young
    Send a fax to Dropbox Fax + Dropbox

    Dropbox has a wonderful API that allows you pass a publicly available URL and it will download the data and store it into dropbox on your behalf.  This is incredibly useful since Twilio on receipt of fax builds a URL which the content can be accessed from. 

    We don't even have to download the attachment and stream it to Dropbox, Dropbox will do it for us!

    Prerequisites to Fax with Dropbox

    1. A fax enabled number from Twilio
    2. A Dropbox account

    Dropbox Setup

    Login to your dropbox account (or create a new one here) and navigate to https://www.dropbox.com/developers/apps/create.

    Create a Dropbox app

    Next, you'll need to create a new DropBox app.

    1. Select Dropbox API
    2. Select App folder
    3. Give your folder a name like Modern Fax

    Dropbox App

    Configure your Dropbox App

    In the following screen, in the OAuth2 section:

    1. Set Allow implicit grantDisallow
    2. Click Generate access token and save …
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  • By Jonathan Young
    Send SMS Messages from Your Rails 5 Application with Twilio coffee-roast-varietals

    In the burgeoning world of coffee, there are many varietals of coffee roasts from many regions of the world. Your boss has tasked you to create an application for them to Create, Read, Update, and Destroy (CRUD) different coffee roasts. They have also informed you that they want to be notified via SMS every time a new coffee roast is added to their website in order to prevent their competitors from putting in fake coffee roasts.

    Today, we will create a very basic Rails 5 CRUD app entitled “Coffee Roasts” that will notify your boss via SMS whenever a new coffee roast is added to our website using Twilio’s SMS API.

    Initializing Our Rails Project

    First, let’s ensure that you have Ruby, Bundler, and Rails installed in order to set up a new project:

    gpg --keyserver hkp://keys.gnupg.net --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3
    curl -sSL https://get.rvm.io …
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