Twilio Understand: Transforming How Companies Interact with Customers

Twilio Understand now in developer preview

Turn speech into structured data objects. Analyze text from any communications channel with a single natural language understanding model. Available now in developer preview. This May at Signal, we announced Twilio Understand— a new TwiML verb that uses natural language to figure out the intent of what someone is saying or texting. We’ve seen a lot of interest in it, from people that want to build more… Read More

Contact Centers: Introducing Agent Conference

Agent Conference for contact centers Twilio

Place outbound calls to prospects without TwiML fetch. Agent Whisper feature to coach agents. Available now in public beta. Conference is at the core of many advanced Twilio call flows. Over the last year, we’ve made Twilio Conference more powerful and easier to use. We shipped conference events with speaker detection, hold API, end conference API, region selection, and made all conferences Global Low Latency (GLL)… Read More

Twilio Announces the General Availability of Twilio Client JavaScript SDK 1.4

Today we’re excited to announce the General Availability of our Twilio Client JavaScript SDK 1.4. This release adds a host of new APIs and features designed to improve browser-based voice calling by helping you catch pre-flight problems, providing early warning APIs, and gearing up to meet robust enterprise requirements. Read on for a deeper look at these improvements, or get started with the release by checking… Read More