With the last major browser covered – WebRTC was already supported on Chrome, Firefox, Opera, iOS, and Android – developers can now consider WebRTC a de facto standard for voice and video communications on the web.
Here are a few ideas of what you can do with Twilio Client:
Click to call – If you’re a retailer or have a customer support page, why not let your customer call you directly from that page instead of dialing the phone? Now that Client supports Safari, you can be sure you will support virtually every customer who might want to call you, …
- Turn speech into structured data objects.
- Analyze text from any communications channel with a single natural language understanding model.
- Available now in developer preview.
This May at Signal, we announced Twilio Understand— a new TwiML verb that uses natural language to figure out the intent of what someone is saying or texting. We’ve seen a lot of interest in it, from people that want to build more intuitive phone trees (IVR) to smarter messaging bots. And today, we’re excited to share that Twilio Understand is now available in developer preview.
With Twilio Understand, you can not only transform their digital experience across IVR, SMS, Facebook Messenger, and a variety of messaging channels, but, you can also build experiences in new channels like Amazon Alexa.
Twilio Understand can be trained to handle everything from simple questions, such as “How late is your Austin store open?” or “ …
- Place outbound calls to prospects without TwiML fetch.
- Agent Whisper feature to coach agents.
- Available now in public beta.
Conference is at the core of many advanced Twilio Voice API call flows. Over the last year, we’ve made Twilio Conference more powerful and easier to use. We shipped conference events with speaker detection, hold API, end conference API, region selection, and made all conferences Global Low Latency (GLL) by default.
Today we’re excited to announce the public beta of Agent Conference—a new set of conference features that make it easy to connect contact center agents to your customers. It includes two powerful features for contact centers: Agent Whisper and an Outboun …
Read on for a deeper look at these improvements, or get started with the release by checking out the updated APIs here.
Catch pre-flight problems
Local environments are tricky, especially when you’re trying to test headsets and microphones. The problem with headset and microphone issues is that they’re hard to detect, which leads to misdiagnosed issues and unhappy users.