Twilio is again named a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS
We feel this recognition affirms Twilio’s commitment to delivering innovative customer engagement technology with strong execution and vision.
Positioned highest for Ability to Execute in the 2025 Gartner® Magic Quadrant™ for CPaaS*
Understanding the Gartner Magic Quadrant for CPaaS and Critical Capabilities reports
This report, first released by Gartner in 2023, explains how CPaaS providers offer cloud-based platforms for developers and other users to build deeper engagement and operationalize customer experiences via APIs, SDKs and visual builders for basic, advanced and omnichannel communications.
What makes us different
Twilio’s mission is to power exceptional experiences across the customer journey by helping businesses unify their data, communication channels, and AI to drive ROI. With Twilio you get:
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Proven scale and global connectivity
Twilio simplifies global communications with scale, deliverability, and compliance tools.
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Intelligent engagement powered by AI
We recently introduced two new AI innovations—ConversationRelay, which simplifies deploying AI voice agents, and Conversational Intelligence, which analyzes human and AI agent conversations to surface insights. We’re also partnering with Microsoft to accelerate AI-powered engagement.
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An extensible platform that lets you build without barriers
Twilio’s flexible platform offers powerful APIs, intuitive dashboards, SDKs, and tools that can help teams quickly launch, monitor, and scale customer engagement.
Compare CPaaS Solutions
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GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
* 1 Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Brian Doherty, DanielO’Connell, September 18, 2023
2 Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Pankil Sheth, Brian Doherty, June 24, 2024
3 Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, July 21, 2025
Start building better engagement
Twilio lets you connect on any channel, access all your customer data, and use AI efficiently—on one platform with flexible, pay-as-you-go pricing.