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  • By Prateek Jain
    The new A2P 10DLC onboarding experience Generic Blog Header 4.png

    We are excited to announce the new onboarding experience for U.S. A2P 10DLC within Twilio’s Trust Hub, providing you front-door access to a verified ecosystem with your local long codes. When it comes to the new registration process, accurate and up-to-date information is critical. That’s why we guide you through each step, making it as easy as possible for you to provide the information required. Let’s take a quick look:

    With the transition to A2P 10DLC in the United States, carriers now require you to register who you are and what you’re sending. These new registration requirements ultimately allow good actors to benefit from increased deliverability and throughput while preventing bad actors from accessing the network. Put simply, …

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  • By Prateek Jain
    New Data Controls with Twilio Messaging Screen Shot 2020-12-16 at 5.02.03 PM.png

    Your data is valuable, but maintaining proper control is complex. Regulations vary by region and industry, considerations change based on content, and each company has a slightly different approach. That’s why Twilio focuses on data governance from multiple angles, providing you with configurable settings, free storage options, and data-access capabilities while automating the deletion process.

    With Twilio, you now have the flexibility needed to quickly access your messaging data, control how you access it, and configure how long it’s stored by Twilio. Let’s take a quick look at data controls within Twilio Messaging.

    Configurable Data Retention

    By default, Twilio offers unlimited storage for all your message records and media for up to 13 months (400 days). This data can be accessed via the Message Resource (API and Console) within Message Logs.

    However, if you don’t want your data stored in Message Logs for that long, you now have the control …

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  • By Prateek Jain
    The New Latency Report in Messaging Insights Screen Shot 2020-10-22 at 8.45.01 AM.png

    2020 has brought unprecedented changes in the way businesses interact with their consumers. These changes forced businesses to stand up new use cases seemingly overnight, leading to a significant rise in digital communications. As we head into the end of the year, events like the U.S. Elections, Black Friday, and Cyber Monday make it more important than ever to deliver messages to end users at scale.

    While Twilio allows customers to deliver messages globally at massive scale, the telecommunications world still has its finite limitations. Our focus continues to be removing those complexities while providing the right level of transparency so our customers can focus on creating truly differentiated experiences. So, we allow you to send as many message requests to Twilio as you’d like. When you send messages faster than your Twilio sender(s) can deliver them, those messages are queued on our platform, and delivered in order. But how …

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  • By Prateek Jain
    Announcing General Availability of Messaging Insights Messaging_Insight_Simple_02 (1).png

    Understanding message deliverability is critical to a successful customer engagement strategy. Lack of transparency and control leads to undelivered messages, frustrated consumers, and time-consuming troubleshooting efforts. Often, companies spend precious engineering time building customized dashboards just to understand usage and delivery health.

    Today, we are excited to announce Messaging Insights, providing real-time analytics out-of-the-box within the Twilio Console. For no additional cost or code, customers can now monitor message delivery and engagement, troubleshoot issues quickly, and optimize effectiveness across channels. Messaging Insights is being launched with 4 reports to pro …

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