In these unprecedented times of social distancing and a virus pandemic, we are seeing a huge increase in the number of voice calls being made. Our Supernetwork team is working around the clock to ensure that calls make it through. However, in some areas, we are seeing that lines from carriers are so congested that the calls are never reaching Twilio. Here in this tutorial, we will outline some options to bypass the congestion on the PSTN by using Twilio Client.
Twilio Client is a WebRTC based voice client that works in browsers and mobile devices using a data connection. Once a client call is connected to Twilio it can be routed directly to your existing infrastructure via SIP or uncongested PSTN paths allowing calls to continue to flow.
Currently, your customers and staff may be struggling to connect to your contact centers or business-critical services because …
If you find yourself needing to send urgent messages out to customers or staff but don’t have developers on hand or access to your usual tools. Then this tutorial that shows you how to send SMS notifications from Google sheets may be perfect for you. In this blog post we’ll show you how to send messages to a list of numbers from a Google Sheet using Apps Script.
To follow this tutorial you need the following items:
- A Twilio account — If you are new to Twilio you can create a trial account with $10 US trial credit
- A Google or G-Suite account to access Google Sheets. You can create one here.
From Number or Alphanumeric Sender ID?
Twilio supports different options for sending SMS messages to numbers. These include standard phone numbers, Toll Free Numbers, Short Codes and Alphanumeric Sender IDs. Additionally, SMS regulations …
Lots of businesses want to be able to communicate over SMS to their customers but struggle to integrate with established processes like shared email inboxes. Do you share a phone with the team, or do you opt for an inflexible 3rd party Email to SMS gateway with strict routing rules?
Now, with the power of Twilio SendGrid email and Twilio SMS, you can quickly set up your own two-way email to SMS forwarding solution.