Knowledge bases are what drive collaboration and connection in an organization. Enabling your agents to access information efficiently should be a key goal for any company. This series of blog posts aims to help you set up a knowledge base with search and automatic agent assistance within Flex by integrating Wix Answers.
We'll set up a Wix Answers integration in three steps:
- First, in this post we will set up a manual knowledge base search of your Wix Answers knowledgebase within the Flex single page UI.
- After that, we will use media streams to fork the audio stream in real time to Google’s Speech to Text API, this will provide us with a real time transcription of the call.
- Finally, we will put both these things together to pick out keywords from the conversation and search for them in our integrated knowledge base.
Before we begin you’ll need:
- A …