One of the things we hear from customers building their contact center on Twilio is that they want a way to test their contact center with the same ongoing methods that they test other software applications. Today, we’re going to show you how to do exactly that.
We’re going to use Twilio’s reference contact center application to get us started. It is open sourced on github under the project twilio-contact-center. It isn’t officially maintained, but it works rather well.
The Twilio Contact Center reference application showcases 4 different customer journeys. Of those, 3 make use of a technology called WebRTC:
We are going to use testRTC, an online service that enables testing and monitoring of WebRTC based services. I’ve chosen testRTC because:
- It is suitable for the task and rather easy to use for it – it provides the environment for running such tests and to ...