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  • By Twilio
    Engineering Improvements to Prevent Service Disruptions Engineering improvements to prevent service disruptions

    Twilio suffered a service disruption on Feb 26, 2021. 

    When we fall short, as we did with the service disruption on Feb 26th 2021, it motivates us to learn and to make our services more resilient and reliable. Nothing is more important than regaining your trust. We want the opportunity to show that Twilio can and will be a reliable and consistent partner. 

    We also want to revive our commitment to you that when an incident occurs that disrupts your customer communications, we will always tell you about it. “No shenanigans” is our ethos. Striving to act in an honest, direct, and transparent way is a value every Twilion lives by - and in that spirit, we want to share the improvements we’re making for both the short and long term. 

    Recap of the Feb 26, 2021 service disruption: 

    On Friday, February 26, 2021, one of Twilio's internal services suffered …

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  • By Twilio
    Women Making a Difference at Twilio Women Making a difference at Twilio

    We celebrate Women's History Month globally to recognize the great strides and vital contributions of women. When we reflect on these achievements, it's essential to acknowledge that women have faced immeasurable challenges and injustices throughout history. Yet, they continue to overcome adversity, break down barriers, and change the world.  

    This year, Women's History Month and International Women's Day theme is "ChooseToChallenge", to encourage individuals to call out gender bias and inequalities. The International Women's Day organization says, "a challenged world is an alert world," and we couldn't agree more – because where there is a challenge, there is an opportunity for change.

    Celebrating Women’s History Month

    At Twilio, we give women a platform to promote and drive cultural change by bringing thoughtful programming, content, and events that celebrate women and address real issues that impact women in the workplace and beyond.  

    Here’s a recap of events that happened at Twilio …

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  • By Twilio
    Arrêt Schrems II : Twilio élargit sa protection des données pour ses clients de l'UE schrems-ii-twilio-protection-donnees-client-ue

    Depuis longtemps, les transferts de données personnelles de l'UE vers les États-Unis et d'autres pays tiers sont un sujet de préoccupation pour les autorités de protection des données de l'UE et pour les clients de l'UE, soucieux de leur vie privée.

    Le 16 juillet 2020, ces préoccupations sont revenues sur le devant de la scène lorsque la Cour de Justice de l'Union européenne (CJUE) a invalidé le Privacy Shield dans un arrêté appelé Schrems II.

    Bien que Twilio ait déjà pris des mesures importantes pour s'assurer que les données que nous traitons soient protégées de manière adéquate où que ce soit dans le monde (avec - entre autres - nos règles d'entreprise contraignantes (BCR) et la publication de rapports de transparence semestriels), nous savons que cet arrêt soulève des questions importantes sur l'impact qu'il peut avoir sur votre entreprise.

    Nous sommes heureux de vous partager ces détails sur …

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  • By Twilio
    Twilio After Hours Podcast: Black Women In Tech Twilio After Hours: Black Women in tech

    In 2017, we launched the Twilio After Hours event series to create inclusive spaces for professionals who did not see themselves reflected in the tech industry. This program empowered participants to engage in honest conversations, network with others and explore opportunities in the tech industry. To evolve and grow Twilio After Hours, the Global Employer Brand & Recruitment Marketing team is launching a thought-provoking podcast with honest and authentic conversations that aims to lift the veil on the tech industry and push diversity and inclusion forward.

    "It's an exciting time to relaunch Twilio After Hours. Evolving from an in-person event to a podcast series allows us to elevate more diverse voices and drive richer discussions fueled by our participants' unique experiences," said Corey Weathers, Developer Evangelist and Co-Founder of Twilio After Hours.

    We are thrilled to announce the launch of our podcast pilot episode, A Seat at the Table: Black …

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  • By Twilio
    An Update on the Feb 26, 2021 Service Disruption Service Disruption Update February 26

    To our customer community,

    At the heart of Twilio's mission is to enable companies to reinvent how they engage with customers. It's the goal that every Twilion works towards, but we did not reach that bar when you experienced a service disruption on February 26, 2021. We understand that this may have disrupted your commerce, prevented your conversation with customers, and delayed launches.

    One of our values is to "wear the customer's shoes" and we know we’ve let you down. For everyone that experienced a service disruption, we offer our sincere apologies and our commitment to make our services even more resilient and reliable for you moving forward.

    The rest of this document explains what happened in this specific case and what we are doing about it.

    What happened

    On Friday, February 26, 2021, one of Twilio's internal services suffered a service disruption that impacted a broad set of Twilio …

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  • By Twilio
    Twilio Expands Data Protection Options for EU Customers in Light of Recent Ruling on Schrems II Schrems II Twilio

    Transfers of EU personal data to the US and other third countries have long been an area of concern for privacy-conscious EU customers and EU data protection authorities.  On July 16, 2020, these concerns came to the fore again when the Court of Justice for the European Union (CJEU) ruled on Schrems II . While Twilio has already taken significant steps to ensure data we process is adequately safeguarded wherever in the world we process it (including, among other things, our Binding Corporate Rules and issuing semi-annual transparency reports), we know that this ruling raises important questions about the impact they may have on your business.

    We’re excited to share the following details for how Twilio is taking further action to give customers greater control over personal data transfers, and we’re committed to providing updates on a quarterly basis.

    Twilio’s plan

    As regions, like Europe, continue to lead in …

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  • By Twilio
    2021年2月26日に発生したサービス障害について incident-20210226-JP

    この記事は英語版ブログ記事の抄訳です。

    お客様各位、

    Twilioでは、皆さまがお客様との間で確立するエンゲージメントを継続的に高度化していくこと、そのような施策を弊社としてご支援することについて、弊社の重要なミッションと捉えております。日本時間2021年2月26日(金)に発生した障害は、このミッションの追求において反省すべき点がございました。今回の障害で、皆さまの事業運営、また弊社プラットフォームを利用したお客様とのコミュニケーションに支障をきたしたことで、多大なるご迷惑をお掛けしたことをお詫び申し上げます。

    弊社の掲げる価値の1つに、“お客様が履く靴を自ら履く”という項目があります。サービス断となったすべてのお客様のご事情に思いを寄せるとともに、改めてお詫び申し上げます。また、提供サービスの障害耐性をより高め、信頼性の高いものにすること改めてコミットをいたします。

    本記事では、今回障害における発生事象と今後の対応について記載させていただきます。

    発生事象

    2021年2月26日(金)に、Twilioプラットフォームを構成する内部サービスの1つがサービスの中断が発生し、広範囲のTwilio製品へ影響が及びました。事象は日本時間2月26日(金)の午後10:00に始まり、最終的に2月27日(土)の午前00:30に収束するまで2.5時間を要しました。障害の診断と暫定対処として弊社が想定している目標時間を超えるものでした。

    障害影響の及んだ時間帯において、通常よりも長い処理遅延、API呼び出しにおけるエラー、ウェブ管理画面へアクセスできない、SMS等のメッセージが配 …

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  • By Twilio
    Celebrating the Beauty of Black Families At Twilio Celebrating the beauty of black families at Twilio

    February is Black History Month – a month dedicated to educating and celebrating the significant achievements Black people have made to our nation and the rest of the world. While celebrating Black culture, heritage, and history, it is equally important that we share uplifting stories about Black Families' experiences who epitomize power, strength, and resilience - the backbone of healthy, thriving Black communities.

    This year's Black History Month national theme is the Black Family: Representation, Identity, and Diversity.The Association for the Study of African American Life and History chose this theme because of the Black families' centuries-long degradation in America. The negative portrayals of Black families have created a one-dimensional view that is too often widely accepted as the norm when there's so much more beauty and depth to the Black family.

    Telling our own story

    To celebrate Black History Month, the Black Twilions employee resource group put …

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  • By Twilio
    Twilio Fosters Innovation Through Recognition Innovation through Recognition Banner

    The Superb Owl Awards are to Twilio what the Grammy's are to music, the Academy Awards are movies, and the Emmys are to television. To put it simply, there's no bigger honor at Twilio than to receive this prestigious Superb Owl Award.

    The Superb Owl Award recognizes owners and builders who have an outsized impact on Twilio. Since 2012, our Executive Team has celebrated Twilions, who've gone above and beyond to deliver outstanding, innovative solutions and programs to customers both internal and external, all while being the embodiment of our Twilio Magic Culture. This is the heart of our company and what we call the Twilio Magic!

    "At Twilio, we strive to celebrate the magic our employees create. They are the driving force behind Twilio's success. Because of their efforts, we want to highlight their accomplishments, recognize and celebrate the moments that matter while building a culture of …

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  • By Twilio
    A Major Next Step: End-to-end R&D in Bengaluru R&D in Bengaluru

    Even though 2020 was one for the books, good things still happened this year. Digital transformation accelerated in nearly every sector, with Twilio being the critical component of digital acceleration for our customers. This is reflected in tremendous growth in the number of employees, new offices, and an impressive stock performance.

    Twilio has virtualized the world's communications infrastructure through voice, text, chat, video, and email APIs that are simple enough for any developer to use yet so robust that they can power the most demanding applications. We're enabling innovators across every industry — from emerging unicorns to established enterprises — to reinvent how they engage with customers. Anytime. Anywhere.

    That "anywhere" is what helps Twilio find the best talent worldwide. With 26 offices in 16 countries, we embrace a global workforce as few companies do. And that's why India simply could not be ignored.

    India is now

    According to PWC …

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