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  • By Twilio
    Engineering Improvements to Prevent Service Disruptions - Q2 2021 Update header - Engineering Improvements to Prevent Service Disruptions - Q2 2021 Update

    Twilio suffered a significant service disruption on Feb 26, 2021.

    When we fall short, as we did with the service disruption on Feb 26, it motivates us to learn and to make our services more resilient and reliable. Nothing is more important than regaining your trust. We want the opportunity to show that Twilio can and will continue to be a reliable and consistent partner.

    We are committed to you that when an incident occurs that disrupts your customer communications, we will always tell you about it. “No shenanigans” is our ethos. Striving to act in an honest, direct, and transparent way is a value every Twilion lives by - and in that spirit, we want to share our Q2 improvements that we’ve completed.

    Recap of the Feb 26, 2021 service disruption:

    On Friday, February 26, 2021, one of Twilio's internal services suffered a service disruption that impacted a broad …

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  • By Twilio
    Twilions participate in a meeting-free week! #TwilioThinkWeek Think Week

    Working from home. Sharing makeshift office spaces with roommates or partners, or noisy kids, or needy pets. Zoom fatigue. Too many meetings. Wouldn’t it be great if we all had some time to think?

    Well, Twilio did just that. We’re just coming out of one big company-wide “Think Week” that took place globally from July 5-9. And, as Twilio is in the midst of a hiring spree with hundreds of jobs open for developers, managers, and sales professionals, we wanted to give potential candidates a feel for how Twilio is listening to employees and making room for thinking.

    What is Think Week?

    Twilio's Think Week is a global initiative during which Twilions everywhere get to focus on whatever is important to them without the disruption of internal meetings. It's an opportunity to reflect on the first half of the year, determine where they are with their BPMs (our acronym for …

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  • By Twilio
    As Pride Month comes and goes, we continue to press forward Pride Blog

    June is Pride Month — a global celebration of the community and activists who continue to advance LGBTQIA+ causes by creating awareness, confronting discrimination, and challenging inequities everywhere.

    Even if you don't identify as LGBTQIA+, you're likely aware of all the Pride parades, rainbow merchandise, and community events in big cities and — increasingly — smaller neighborhoods. You've probably also seen well-known brands adding rainbow' flair' to company logos and messaging to show their support of Pride initiatives.

    Twilio's first formal Pride march was in San Francisco in 2017, but we've embraced diversity in all its forms since our inception. That stance continues to this day with global work environments that welcome everyone, always. And while Pride Month is a great time to raise awareness of all the outstanding accomplishments by Twilions who identify as LGBTQIA+, it's really just an elevation of the support and activities we are immersed in …

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  • By Twilio
    Twilio Expands Data Protection Options for EU Customers in Light of Recent Ruling on Schrems II Schrems II Twilio

    This post is updated quarterly. Click here to read the latest update.

    Transfers of EU personal data to the US and other third countries have long been an area of concern for privacy-conscious EU customers and EU data protection authorities. On July 16, 2020, these concerns came to the fore again when the Court of Justice for the European Union (CJEU) ruled on Schrems II . While Twilio has already taken significant steps to ensure data we process is adequately safeguarded wherever in the world we process it (including, among other things, our Binding Corporate Rules and issuing semi-annual transparency reports), we know that this ruling raises important questions about the impact they may have on your business.

    We’re excited to share the following details for how Twilio is taking further action to give customers greater control over personal data transfers, and we’re committed to providing updates on a …

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  • By Twilio
    ¡Hola! Twilio's Software Engineering Apprenticeship Program Arrives in Madrid Hatch Madrid

    Many Twilions — our name for someone who works at Twilio — come to us with years of experience in software development, project management, sales, and other disciplines. But some of the most magnificent accomplishments here, and many of our best ideas, come from people who haven't followed a traditional career path and weren't given the opportunities to nurture their talent elsewhere.

    We feel that expanding the candidate pool organically and sustainably will make the industry better in the long term. And, by adding diverse role models to the industry, those who desire a career in tech but don't know how to go about it, can see a way forward.

    A pathway to apprenticeship

    Hatch is a software engineering apprenticeship program designed to identify and grow exceptional talent from sources that other technology companies may not be considering. Think of it as a bridge to a potential career in tech …

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  • By Twilio
    Twilions Come Together in Response to Asian & Pacific Islander Harassment AAPI Harassment

    Here in the USA, Twilio recognizes Asian American and Pacific Islander Heritage Month with a series of events that honor the historical achievements and cultural differences of Asian Americans and Pacific Islanders (AAPI) and their impact on American history.

    The idea for the observance started when Jeanie Jew, a Capitol Hill staffer, approached Congressman Frank Horton after noticing that the US Bicentennial celebrations of 1976 lacked any substantive recognition given to Asian Pacific Americans. A year later, Asian Pacific Heritage Week was introduced, and, in 1990, a bill was passed by Congress to extend the week to a month. By 1992, May was officially designated as Asian Pacific American Heritage Month.

    May holds significance for the AAPI community. In May 1843, Japanese immigrants arrived in the US. Twenty years later, also in May, the transcontinental railroad was opened, a project that would have been impossible without over 20,000 Chinese workers. …

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  • By Twilio
    Twilio Is Implementing Content Security Policy Content Security Policy Header

    Twilio has traditionally allowed users to load https://twilio.com web pages in an HTML iframe. To better improve the security of our services and in return secure our customers, we are implementing the frame-ancestors directive of Content Security Policy on the entirety of https://www.twilio.com.

    This particular policy change doesn’t apply to our Flex product or our Flex domain (flex.twilio.com). We are adding the header for the Flex domain, but are implementing it in a different way. For an explanation of how this header is being implemented on Flex, please read this page.

    Why are we doing this?

    Twilio takes its customers’ security seriously and we are continuously working to up our security game. Content Security Policy provides multiple directives which can be used to improve security. We are starting with frame-ancestors, which allows us to better protect our customers from web based attacks such as clickjacking. …

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  • By Twilio
    サービス障害('21年2月下旬)に対する対処経過のご報告 Engineering improvements to prevent service disruptions JP

    この記事は英語版ブログ記事の抄訳です。

    2021年2月26日にTwilioサービスにおいて障害が発生し、お客様にご迷惑をおかけいたしました。

    このサービス中断(英語オリジナル日本語抄訳)のような障害を教訓に、サービスの耐障害性と信頼性の改善に取り組んでおります。お客様の信頼ほど大切なものはありません。Twilioは、常に信頼性と一貫性を備えたパートナーであることを証明したいと考えています。

    皆さまの顧客コミュニケーションを中断させる障害が発生した場合、その主要な情報を必ず報告いたします。「重要な情報をすべて公開する」信念の下、Twilioの全社員が、誠実かつ率直に、透明性を守りながら業務を遂行しています。この精神に基づき、短期的・長期的に取り組んでいる改善点について説明します。

    2021年2月26日に発生したサービス中断の概要

    2021年2月26日(金)、Twilioのバックエンド系サービスの1つでサービス中断が発生し、その影響が、午後10:00(日本時間)から翌日土曜日の午前00:30(日本時間)までの間、様々なTwilio製品に及びました。サービス中断の根本原因は、多数のTwilio製品の機能を管理するFeature Enablementサービスに対して過大な負荷が生じたためです。本事象発生後1分以内に、サービス中断が検出され、オンコールエンジニアリングチームに通知されていましたが、ステータスページが25分間更新されず、お客様が状況を把握できませんでした。この過大負荷の問題を解決するため、Twilioはサーバー容量とキャッシュ機構を増強し、該当サー …

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  • By Twilio
    Engineering Improvements to Prevent Service Disruptions Engineering improvements to prevent service disruptions

    Twilio suffered a service disruption on Feb 26, 2021.

    When we fall short, as we did with the service disruption on Feb 26th 2021, it motivates us to learn and to make our services more resilient and reliable. Nothing is more important than regaining your trust. We want the opportunity to show that Twilio can and will be a reliable and consistent partner.

    We also want to revive our commitment to you that when an incident occurs that disrupts your customer communications, we will always tell you about it. “No shenanigans” is our ethos. Striving to act in an honest, direct, and transparent way is a value every Twilion lives by - and in that spirit, we want to share the improvements we’re making for both the short and long term.

    Recap of the Feb 26, 2021 service disruption:

    On Friday, February 26, 2021, one of Twilio's internal services suffered …

    Read More
  • By Twilio
    Women Making a Difference at Twilio Women Making a difference at Twilio

    We celebrate Women's History Month globally to recognize the great strides and vital contributions of women. When we reflect on these achievements, it's essential to acknowledge that women have faced immeasurable challenges and injustices throughout history. Yet, they continue to overcome adversity, break down barriers, and change the world.

    This year, Women's History Month and International Women's Day theme is "ChooseToChallenge", to encourage individuals to call out gender bias and inequalities. The International Women's Day organization says, "a challenged world is an alert world," and we couldn't agree more – because where there is a challenge, there is an opportunity for change.

    Celebrating Women’s History Month

    At Twilio, we give women a platform to promote and drive cultural change by bringing thoughtful programming, content, and events that celebrate women and address real issues that impact women in the workplace and beyond.

    Here’s a recap of events that happened at Twilio …

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