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  • By Twilio
    How to Schedule a Text Message How to Schedule a Text Message.png

    There may be instances when you’d like to send a text message, but the timing isn’t quite right. Maybe it’s too early, a bit late in the evening, or it would make more sense to send something a few days from now. But waiting to send a text means you risk forgetting about it completely. So how do you write a text and send it later? You can schedule a text message or use a workaround.

    The method available to you will vary depending on your mobile device. Below, we lay out a few ways to get the job done (or get close to it). Some Android users, for example, have a scheduling feature built into their default text message app. iPhone users, however, don’t have that option. And if you’re interested in sending scheduled messages to your customers, we include a section that explains the most efficient way to …

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  • By Twilio
    How to Check How Much Time You’re Spending on Your Phone How Much Time Spent on Phone.png

    Have you ever wondered how much time you spend on your phone? Perhaps you’re curious how your daily usage compares to other members in your family. You may think you have a pretty good idea, but you just might be surprised by how often you use it.

    How many times a day do you pick up your mobile phone? How many minutes a day do you use social media and other apps? There’s an easy way to find out depending on your phone’s operating system (OS).

    The steps to find this data but will vary depending on whether you have an Android or iOS device. Most handset manufacturers use the Android phone operating system, including Google, Samsung and Motorola. While Apple phones run exclusively on iOS.

    Everyone has a preference when it comes to which phone to buy. But as of June 2020, Statcounter found that Android had 74% of …

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  • By Twilio
    Twilio Expands Regionalization and Schrems II Efforts schrems-ii-update-header.png

    This post is updated quarterly. Click here to read the latest update.

    Transfers of EU personal data to the US and other third countries have long been an area of concern for privacy-conscious EU customers and EU data protection authorities. On July 16, 2020, these concerns came to the fore again when the Court of Justice for the European Union (CJEU) ruled on Schrems II. While Twilio has already taken significant steps to ensure data we process is adequately safeguarded wherever in the world we process it (including, among other things, our Binding Corporate Rules and issuing semi-annual transparency reports), we know that this ruling raises important questions about the impact it may have on your business.

    We’re excited to share the following details for how Twilio is taking further action to give customers greater control over personal data transfers and are committed to providing updates quarterly.

    Twilio’s plan …

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  • By Twilio
    SMS Solutions for Retail SMS Solutions for Retail

    Short Message Service (SMS) is a good way to build strong relationships with your customers. However, retail SMS is even better, connecting you with your customers through every stage of their purchasing journey. Unlike emails, retail SMS messages are short—normally with a limit of 160 characters—and appear on subscribers’ smartphones a few seconds after you send them.

    Below, we’ll tell you everything you need to know about retail SMS, including what it is, why you need to use retail SMS marketing, and much more.

    What is retail SMS?

    Retail SMS marketing is exactly what it sounds like: A way for businesses to connect with customers by sending time-sensitive offers and other business alerts by text. Providing this level of world-class customer service is what separates retailers. In fact, 9 out of 10 consumers want to use text message marketing to communicate with their favorite brands. They expect a consistent and …

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  • By Twilio
    Send Quick SMS With Twilio Send Quick SMS With Twilio

    Short Message Service (SMS) is one more way to build a stronger relationship with customers, whether you’re sending password alerts, order notifications, or marketing communications. When you can commission a phone number and send a quick SMS (text) in milliseconds, the possibilities are endless. This article will guide you through the process of getting started with Twilio’s quick SMS app so that you can send your first text right away.

    How the Twilio Programmable SMS Messaging API works

    Twilio’s SMS Messaging API bridges the gap between your web application and mobile devices:

    • When someone sends an SMS to your Twilio phone number, Twilio makes an HTTP request to your web server, containing the message itself and information on who sent it.
    • When you receive the message in your web application, you can then create a response through your web application.

    Plus, Twilio allows you the ability to send a unique …

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  • By Twilio
    Hosting a Multi-Way Call on Your Android Hosting a Multi-Way Call on Your Android

    Whether you’re traveling, networking with another office, or working remotely, trading in the old landline for an Android smartphone allows greater flexibility for your meetings. When you’ve got business to conduct, you can use your Android—any time, anywhere—to connect distant parties in a snap.

    The Android operating system makes it easy and seamless to chat with up to 4 other people at once, which we detail in this step-by-step guide. If you require a larger meeting or advanced call-center-style features for your conference calls, consider building a more scalable solution from the ground up, which can be nearly as effortless with the right partner.

    Conference calling on Android

    Android operating systems have built-in conference call capability, allowing you to connect audio with up to 5 callers at once. Before getting started, swipe down from the top of your screen, click on the “Settings” cog, and “Check for Updates” to be …

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  • By Twilio
    What Are the Best SMS Apps for Android? What Are the Best SMS Apps for Android?

    Email inboxes are overstuffed, with the average person receiving 121 marketing communications daily. Mailchimp found that just 21.33% of these emails get opened, which is why many businesses turn to SMS messaging to reach prospects. Marketing texts have open rates as high as 98%, which is cause to celebrate and seek the best Android SMS app to help you design and deliver 160-character attention-grabbers with efficiency.

    Android SMS apps for business

    The short-and-sweet, real-time Short Message Service (SMS) format lends itself perfectly to sharing purchase invoices, appointment or reservation confirmations, order updates, and surveys. The best SMS app for Android can provide an easy way to communicate directly with customers, whether it’s to offer a coupon, exclusive deal, sneak peek, or reengaging news update. Choosing the right mobile messaging interface will be the next step once you’ve settled on the best SMS app for Android. This may include text, pictures, …

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  • By Twilio
    The Importance of Diversity, Equity, and Inclusion at Twilio India The Importance of DEI in India

    In 2020, Twilio committed to becoming an antiracist organization, leveraging its products, people and resources to create a more just and equitable world. To effectively foster a culture that is deep-rooted in diversity, equity and inclusion, we are leveraging "antiracism" as a framework to encourage leadership, teams and individuals to do this critical work. This means we will take ongoing actions to challenge and redistribute power in a way that benefits all communities.

    Our current focus is to provide educational and awareness opportunities to Twilions across the globe so that they better understand what “antiracism” means, learn more about the rich, diverse communities within Twilio and push for systemic and policy changes that will make our workplace more inclusive.

    In the last year, we launched our Safe Spaces Program, wherein we create opportunities for employees to engage in a psychologically-safe environment for group dialogue and to share feelings or emotions. …

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  • By Twilio
    What Is Mobile Authentication? Mobile Authentication.png

    Today, mobile phones can pretty much do anything that was once traditionally done on a computer. Online shopping, paying bills, checking bank accounts, you name it. Both consumers and employers tend to use personal mobile devices in the office and on the go, so securing those devices from potential hackers is a crucial step to implement in your routine.

    Mobile authentication is the verification of a user’s identity through the use of a mobile device and one or more authentication methods to ensure secure access. If you want to keep your online accounts safe, enabling mobile authentication across your devices is the single most important step you can take. While no security measure is fully hack proof, there are steps to lock access to your important accounts and information.

    How to implement mobile authentication

    As more and more companies and private users see an increase in security breaches due to …

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  • By Twilio
    How to Retrieve & Restore Deleted Text Messages Retrieve and Restore Deleted Texts.png

    Businesses thrive when consistently interacting with customers and clients, but not all of the exchanges are via email. Some occur on external platforms, while others are on mobile SMS or MMS. There are numerous inbound and outbound inquiries, responses, and other types of messages that flood inboxes every day, making it easy for anyone to accidentally delete an important text message. Learn how to restore deleted text messages on an iPhone or Android.

    Data loss can severely hinder operation and communication between businesses and consumers. It’s important to be prepared for the worst so that when it does happen, your business doesn’t incur costs or lose time—and will be able to facilitate stress-free, secure conversations.

    The following are some useful tips on how to recover deleted text messages.

    How to restore deleted text messages on iPhone

    Most current iPhone models back up SMS messages on iCloud, Apple’s storage and computing …

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