The trust you place in Twilio for your vital communications is of paramount importance. The purpose of Twilio’s transparency report is to provide the visibility you deserve and expect from a cloud service. Twilio Transparency Report – Second Half of 2016 The objective of Twilio’s semi-annual transparency report is to inform you of the total volume of government requests for information received by Twilio, how… Read More
Author: twilio
Integrating Social Impact Into Your Company: How Twilio.org Pledged 1%
A lot of people think about social impact initiatives as purely philanthropic, a side project a company takes on to give back, something that is separate from the financials and commercially driven initiatives of a business. In Twilio.org, Twilio’s social impact program, we don’t take this approach. In the past three years since launching Twilio.org, we’ve learned that social responsibility must be as critical to… Read More
Why We Support User Privacy
Twilio is proud to stand with Microsoft in defense of user privacy. Trust and transparency are pillars of what cloud service providers like Twilio offer to our developers, customers and end users. You rightfully expect us to protect your privacy, sensitive data and personal information. Microsoft has filed a suit in federal court to challenge the practice of government agencies issuing blanket nondisclosure orders when issuing… Read More
Testing SDKs at Twilio
The SDK Engineering group at Twilio is responsible for building and maintaining two real-time communications products – Twilio Client – a set of web and mobile SDKs for making and receiving VoIP calls, and Programmable Video – a set of SDKs for adding video chat capabilities to developers’ apps. We’ve seen first-hand how the testing requirements for building video SDKs differ vastly from those for typical… Read More
Why We Support Individual Privacy and Security
Data scientists, cryptographers and cybersecurity experts, including those who work for the U.S. government, stress how important it is for software developers to practice “security by design.” In other words, as builders, we’re responsible for considering security from day one of development. This is why, in light of the Apple v. Lynch case, we have serious concerns about deliberately weakening secure communications. Doing so puts the… Read More
Five Tips for Keeping Passwords Safe
Let’s be honest, if a few of us were left to our own devices, we’d reuse the same simple password across different sites and rarely change it. This common mistake makes it easy for people with malicious intent to uncover your passwords and use them to access multiple accounts or run up fraudulent charges. This is why we’d like to encourage you to establish and maintain… Read More
Lessons From Germany: Communicating with Customers
Powering modern communication is what we hang our hat on. That means giving you the tools to build instant, context-driven, interactive communications into the apps that interface with your customers. It also means customizing that experience in every region where you do business so that you portray a local familiar brand. This was the idea behind commissioning a small survey in a not-so-small country where we… Read More
Security Notification for SSLv3 POODLE Vulnerability
As you know, a number of news sources, corporations and the OpenSSL team reported yesterday 14 October 2014 that version 3 of Secure Sockets Layer (SSLv3) is vulnerable at the protocol level. We are urging all customers to disable SSLv3 on hosts interacting with the Twilio service as soon as possible and upgrade to use Transport Layer Service (TLS). Owing to many clients and servers connecting… Read More
Security Update for CVE-2014-6271 (Shellshock)
On Wednesday morning, September 24, 2014, the Twilio security team became aware of a code-injection vulnerability in bash dubbed CVE-2014-6271 and nicknamed “Shellshock.” While Twilio does not expose any of the services identified as vulnerable in this disclosure to the public Internet, our operations team responded immediately to upgrade affected bash versions across the Twilio infrastructure. That effort was completed in the afternoon on Wednesday. Our… Read More