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  • By Twilio
    How To Advocate For Yourself and Your Work Advocate Self Work

    It takes time and a lot of effort to establish your identity at work before you feel comfortable and confident, especially if you’re a member of underrepresented groups. Black and Latinx professionals face a unique set of challenges and obstacles in navigating the workplace. Oftentimes, it can be difficult for these underrepresented groups to picture themselves in positions of power or to identify mentors, sponsors, and allies who understand their experiences. That’s because less than 5% of Fortune 500 company CEOs are Black and Latinx.

    To help commonly underrepresented groups in the tech community overcome these challenges, Twilio proudly hosted the Navigating Corporate Spaces virtual event, moderated by Growth Account Executive Mónica Cottrell. In this Twilio After Hours event, we brought together two Black and Latinx professionals to share practical tips for thriving in the workplace.

    Identifying and overcoming imposter syndrome

    Featured guest Tammy Ramos, J.D., director of coaching services …

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  • By Twilio
    U.S. Messaging Policy & Guidelines Enforcement to Ensure Higher Deliverability Twilio logo.png

    As 2020 progresses, text messaging continues to be a critical channel for organizations of all industries, shapes, and sizes to engage with their end users. From our experience, the month leading up to elections typically sees a significant uptick in message volume across the ecosystem. At all times throughout the year, and especially during this time, the wireless community’s goal is to provide the space for innovative engagement while protecting end users/consumers from spam or unwanted messages.

    Unfortunately, with massive spikes in message volume, there typically comes an increased number of messages being sent without the permission of end users. Recently, carriers have seen a growing number of consumer spam complaints indicating individuals are getting frustrated with opening up their phones to a message they never opted into. When this occurs, it’s imperative that the wireless community continues to educate all customers on the messaging policies and guidelines that have …

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  • By Twilio
    Twilio Heightened Awareness Period for U.S. Elections Twilio logo.png

    Policy updated as of September 28, 2020.

    With the 2020 election rapidly approaching, it is clear that it will look like none other in history. Typically, in-person activities like door-to-door canvassing, campaign rallies, and polling places are critical to voter turnout and engagement. However, due to COVID-19, the landscape has significantly shifted to digital mediums. Candidates and civic engagement organizations are turning to virtual town halls, virtual rallies and relying heavily on texting, paid media, and email to help people register, request mail-in ballots, and cast their votes.

    During this time, Twilio’s secure, flexible, and scalable Customer Engagement Platform provides a key avenue for voter engagement. In the days and weeks leading up to elections, we anticipate a significant uptick in U.S. 10-digit Long Code provisioning and messaging. However, the reality is there are ecosystem-wide limitations around throughput capacity and phone number availability, meaning demand could outweigh supply at certain …

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  • By Twilio
    Hatch is Expanding to Denver, Colorado! Twilio Hatch Group Photo

    Twilio is taking Hatch to Denver, Colorado, it’s second-largest engineering hub. For those not familiar, Hatch is the company’s 6-month software engineering apprenticeship program that gives individuals from non-traditional technical backgrounds a pathway to a career in tech. The Hatch program has traditionally been offered in San Francisco. Now, Twilio is committed to expanding to offer 100 apprenticeships by 2023 across San Francisco, Denver, and internationally. 

    Denver is the next hot spot for Twilio; after the Sendgrid acquisition in 2019, the company has been actively growing its presence. Twilio is working with the Denver Economic Development & Opportunity (DEDO) and Hatch is now recognized as a registered apprenticeship program. It’s an exciting time to launch the Hatch program in Denver and begin to tap into the ever-growing talent and organizations focused on advancing underrepresented developers.

    What to expect in a remote environment   

    This year, the Hatch apprenticeship experience will be …

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  • By Twilio
    Twilio Unplugged: Level up through LinkedIn Level up through LinkedIn Banner

    Over the years, branding has become the focal point for building a successful business. Organizations realized the importance of differentiating themselves in the market by sharing their unique story and the value they bring to their customers. But branding is not only for companies.

    "Like the brands you know and love, your personal brand is what makes you unique, your personal skills, and your professional story."
    Katrina Honor, Program Coordinator, Recruiting Events & Partnerships at Twilio

    As a professional navigating this competitive job market or building your own business, defining your personal brand is a necessity to help you stand out and to connect with the right opportunities.

    Building your brand on LinkedIn

    LinkedIn has become the central hub for professionals online, and about 95% of recruiters use LinkedIn regularly to find talent. LinkedIn is where professionals showcase their digital portfolio, network with peers and search for new opportunities.

    Twilio …

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  • By Twilio
    Why Project Management Matters for Finance Professionals Project Management for Pros Header

    When navigating your career as a Finance professional, you will undoubtedly find new skills that will help you become more effective in your role. For many, project management is a necessary skill that improves business performance and helps companies achieve their business objectives. Regardless of your career path, Project Management methods can be applied to any project in every industry. 

    Recently, Twilio hosted a virtual event entitled “Think Like a Project Manager: An essential skill for corporate finance professionals.” The event was designed to bring finance experts together to share best practices and outline ways to incorporate the fundamental principles of Project Management in their current roles. 

    To kick-off the session, Khozema Shipchandler, Chief Financial Officer at Twilio highlighted his own personal experiences in leveraging the principles of project management to achieve long-term career success. “The most successful finance people in the industry have strong project management skills,” said Shipchandler. …

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  • By Twilio
    Incident Report: TaskRouter JS SDK Security Incident - July 19, 2020 Incident Report_ TaskRouter July 2020.png

    Twilio believes the security of our customers’ accounts is of paramount importance and when an incident occurs that might threaten that security, we tell you about it.

    What happened?

    On Sunday July 19th, we became aware of a modification that had been made to a Javascript library that we host for our customers to include in their applications. A modified version of the TaskRouter JS SDK was uploaded to our site at 1:12 PM PDT (UTC-07:00). We received an alert about the modified file at approximately 9:20 PM PDT and replaced it on our site around 10:30 PM PDT. The modified version may have been available on our CDN or cached by user browsers for up to 24 hours after we replaced it on our site.

    The TaskRouter JS SDK is a library that allows customers to easily interact with Twilio TaskRouter, which provides an attribute-based routing engine that routes …

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  • By Twilio
    Ensuring Continuity in EU-U.S. Data Transfers for Twilio Customers Ensuring Continuity in EU-U.S. Data Transfers Header.png

    You may have heard or read that the European Court of Justice recently issued a ruling invalidating the EU-U.S. Privacy Shield. Not surprisingly, this has caused concern on both sides of the Atlantic. Despite the decision, however, Twilio customers can continue to use all of our services in full compliance with European law.

    The Court’s decision means that one safeguard under which companies were allowed to transfer personal data from the EU to the United States — the EU-U.S. Privacy Shield — no longer exists. However, the Court left the other two available for companies to use.

    Twilio has prepared for this scenario well in advance of today’s ruling. Twilio’s Data Protection Addendum anticipated the possibility that Privacy Shield could be struck down and relies on overlapping data transfer safeguards. The Court’s ruling does not nullify Twilio’s primary data transfer mechanisms, Binding Corporate Rules and Standard Contractual Clauses. As a …

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  • By Twilio
    Developers Doing Good: Sachin Medhekar Takes on the Fight Against Homelessness in Los Angeles Sachin - Devs Doing Good (1).png

    Today, we’re highlighting a developer that didn’t just see a growing problem of homelessness in his home city of Los Angeles. He put his skills to work to address the problem. Read on to learn how Sachin Medhekar built a messaging platform using Twilio Programmable SMS to keep people experiencing homelessness and rent insecurity up to date on critical support services.

    Tell us about you. Where are you from? What’s your day job?

    Hello! My name is Sachin Medhekar. I’m from Laguna Niguel, a suburb near Dana Point in Southern California. For the past several years, I’ve run a software design and development studio here in Los Angeles focusing mostly on launching MVPs (minimum viable products) for startups. More recently, I’ve begun doing innovation consulting for civic and nonprofit companies.

    How did you start to get involved volunteering with the people experiencing homelessness in LA? Why is this an …

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  • By Twilio
    Twilio Events Update: SIGNAL and Events Through September 30, 2020 Twilio Events Update Through September

    Recently, Twilio announced that it had re-scheduled this year’s SIGNAL event to be held September 30th – October 1st, 2020 as part of our continued response to the COVID-19 pandemic.

    As an update, we are now announcing that the conference will now be held online as a fully virtual event, still scheduled for September 30th – October 1st, 2020. Additional details can be found at the 2020 SIGNAL Events page.

    The threat posed by COVID-19 to the health of our employees, customers, and partners has rapidly evolved and remains undefined in scope and impact. As such, we made this decision out of an abundance of caution and in support of the efforts of local health and government agencies in San Francisco and the surrounding Bay Area to mitigate the impact of the pandemic.

    Moving forward with SIGNAL as it was originally planned would have …

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