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Twilio Changelog

Additions and changes to the Twilio platform

Twilio has completed validation of the integration between Flex and Calabrio ONE. The following features have been verified and are available for customers of Flex and Calabrio:

  • Workforce Management
    • Historical data for forecasting
    • Agent schedule creation
    • Real-time adherence
  • Quality Management
    • Recording and reporting
    • Quality evaluations
    • Screen recording
  • Analytics
    • Speech, desktop, and text analytics

To learn more about Calabrio ONE’s capabilities and how to enable it for your application, visit our integration documentation.