Voice Insights Events and Metrics API

Voice Insights Events and Metrics are now available via API allowing near-real time access to call quality data for all call types.

Voice Insights Events include call progress events like ringing and completed for carrier and SIP calls, and quality events like network quality warnings and audio level alerts for Voice SDK calls.

Voice Insights Metrics provide a time series view of key performance indicators like jitter and packet loss to help identify the precise timing and severity of quality issues on calls.

Voice Insights Events and Metrics API access is included as part of Voice Insights Advanced Features which can be enabled in Voice Insights Settings.