Learn how to implement an employee directory that you can query using SMS. Request information from anyone at your company just by sending a text message to a Twilio Number.
Here is how it works at a high level:
- The user sends a SMS with an Employee's name to the Twilio number.
- The user receives information for the requested Employee.
When your Twilio Number receives an SMS, Twilio will make a POST request to
/directory/search asking for TwiML instructions.
Once the application identifies one of the 3 possible scenarios (single partial match, multiple partial match or no match), it will send a TwiML response to Twilio. This response will instruct Twilio to send an SMS Message back to the user.
Let's take a closer look to each one of the scenarios.
This is the simplest scenario. We'll verify that only 1 match is obtained. If a single match is found, a message containing this employee's information is built and sent to Twilio as TwiML instructions.
If multiple matches are found we'll try to do a multiple partial match. That is our next possible scenario.
At this point we have already tried to use the user's query as a single partial match. Now we'll try to get a partial match that returns more than one result. We'll use Twilio Cookies to store suggestions. The only difference here is that we use a list to store suggestions. This way the user can reply with a number that references one of the suggestions in order to get the employee's information. The way this information is stored will be explained on the next step.
The last scenario is simple. If none of the previous scenarios occur, it means that there is no employee in the database that matches the user's query. In that case, a reply will be sent to the user explaining that their query doesn't match any of the employees found on the database.
When a user gets a partial match by searching the Employees Directory, we reply with one or more suggestions. We need to store these suggestions. This way the next time the user sends an SMS we know this is not a query for a new employee, but a selection of one of the suggestions.
That's it! We have just implemented employee directory using Twilio and Laravel. Now you can get your employee's information by texting a Twilio number.
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