Sales dialer guides
Use Twilio Programmable Voice to build an outbound sales dialer. For example, you can programmatically call customers, detect whether a human or machine answered, and route answered calls to sales agents.
Evaluate Twilio features and products that support outbound sales dialers to determine which ones are right for your needs.
- Branded Calling: Increase call trust by displaying a verified name, logo, and call reason on recipients' mobile phones.
- Caller ID Name (CNAM): Display your business name on recipients' mobile phones or landlines.
- Event Streams: Get a unified event stream and have it piped directly into your data infrastructure.
Learn how to plan and build standalone, functional Twilio Programmable Voice components. Combine components to create an outbound sales dialer.
- Detect answering machines: Determine if a human or machine answered the call, and adjust your flow accordingly.
- Set up trusted calling: Increase call transparency and trust by displaying your info on recipients' phones.
- US Basic Branded Calling: Display a verified name on mobile phones.
- US Enhanced Branded Calling: Display a verified name, company logo, and call reason on mobile phones.
- Non-US Basic Branded Calling: Display a verified name on mobile phones in supported countries.
- Onboard customers to Branded Calling using the Trust Hub API: Programmatically onboard Independent Software Vendor (ISV) customers to Branded Calling using the Trust Hub API.
- Caller ID Name (CNAM): Display your business name on recipients' mobile phones or landlines.
- Share information between your applications: Pass metadata between your backend and client-side applications using custom parameters at call connection time.
- Voice limitations and edge cases: Review Voice limits and edge cases to plan capacity, avoid call failures, and choose the right architecture.
Troubleshoot issues with outbound sales dialers.
- Answering Machine Detection FAQs
- Troubleshooting voice calls
- Invoice and call log discrepancies
- Resolving call log and call usage discrepancies
- Retrieve call logs
- Track usage, costs, and application health: Monitor usage and costs in the Console, through the API, or with Datadog, and set up alarms for application errors.
- Retrieve call logs: Monitor calls to and from your Twilio account.