Twilio Frontline is now Generally Available. Please check out the blog post to learn more.
Overnight, the way every business operates changed.
From video-based meetings to virtual waiting lists and contactless deliveries, our world has transitioned to being virtual-first interactions. At the front lines of every interaction are deskless workers – from drivers to store workers to relationship managers – employees who spend the majority of their day away from a computer and serving customers.
That’s why we built Twilio Frontline, a mobile app for customer-to-employee engagement. The application is now available in a limited Private Beta. Twilio Frontline can be used by a team of store employees to serve customers looking to make a sale or ask a question, or by relationship managers via a dedicated phone number.
Take a look at Twilio Frontline in action:
A mobile-first experience for a mobile workforce
Industry experts report as many …
With millions of developers building on Twilio’s Customer Engagement Platform, we often say we have a front-row seat to the innovation in customer engagement. We also see some of the challenges developers and businesses face.
While many businesses have a goal of serving customers over multiple channels, they are faced with the complexities of integrating multiple channels (even with Twilio), orchestrating across channels, and managing groups. That’s what we set out to solve when we built Twilio’s next generation API for unified conversations across SMS, MMS, WhatsApp, and chat. Twilio Conversations is our answer to those challenges, and it’s now generally available.
We’ve seen developers turn to Conversations for chat-based support, WhatsApp conversations between businesses and customers, and to develop applications that unify all of the channels into one easy-to-manage view for employees.
Over the …
Over the years, we’ve seen a shift from a “like” and “follow” model of doing business to a preference for two-way or secure group conversations. We’ve also learned that not every conversation is one-to-one and can often involve an additional person, like a partner or colleague. This is a feature you likely already use in WhatsApp, Slack, and iMessage – and one that is notably missing from most business messaging.
Group texting with the Twilio Conversations API makes these multi-party text conversations possible for every business. Conversations now lets your customers exchange group texts with their real-estate agents, wealth advisors, or personal shoppers as fluidly as they text their friends and family, backed by the scale and features of the Conversations API.
What makes it “Group” Texting?
With Twilio Conversations, every business can use cross-channel conversations to build long-lasting customer relationships. Building on the same messaging platform that has allowed digital natives and major enterprises to build communications into their applications, Twilio Conversations is a unified API that solves some of the greatest challenges in customer messaging: cross-channel orchestration, participant management, and message archives.
Why Twilio Conversations?
More businesses than ever are turning to messaging through SMS, WhatsApp, and chat to answer routine questions, deliver up-to-date notifications, or keep customers informed of an upcoming promotion. For many businesses, however, it’s still new terrain. What makes some businesses embrace two-way conversational messaging while others simply send one-way notifications or rely on phone calls or email alone?
For starters, channel preferences vary. In some regions SMS is the dominant channel; in others, the only way to guarantee a message gets through is over WhatsApp. Customers expectations are …
Twilio Sync, our purpose-built API for state synchronization, has been public since May 2017, and has become the go-to tool for real-time applications. Providing a single SDK offering solid performance and support for multiple devices, Twilio Sync today drives applications from real-time dashboards to coordinated video streams. Since then, we’ve been hard at work to go even further, and today we’re excited to bring you two major new updates to the Twilo Sync platform.
Introducing the Sync Message Stream
First of all, we’re adding a new tool called Message Streams to the Twilio Sync toolbox, providing simple, low-latency pub/sub channels that you can use with hundreds of listeners. Building on our core primitives, Documents, Lists, and Maps, which are ideal for real-time dashboards and interactive, stateful mobile apps, Message Streams shine when your users demand especially low-latency delivery and a high message rate. That means Twilio’s now there for …
- Synchronize web and mobile apps with a single authoritative state in the cloud.
- Simple math: pay for the time your endpoints are connected, with a daily cap.
- Now available to everyone with a Twilio account.
We’re excited to announce that Sync is now available in public beta. This means that starting today you can share state across devices and between users with Sync’s subscription-based real-time primitives. Sync provides a place to store authoritative state and makes it accessible and mutable where you need it.
With Twilio Sync, developers can now spend their time building features for customers instead of building websocket connectivity infrastructure. Sync is designed to work eith …