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  • By Evangelos Resvanis
    Small tricks: Utilize Temporary Storage under Twilio Functions Small Tricks: Utilize temporary storage under Twilio Functions

    When working with Twilio Functions, you might need to create resources you'd like to store locally for one-off activities. For example, you might like to create a file with user-provided data and send it onto the next step in a flow based on your business needs.

    In Functions, anything that you create on-the-fly gets stored in the temporary folder, which may not be obvious at first.

    In this quick tutorial, I'll show you how to access and utilize the temporary storage under Functions for your purposes. Let's get started.

    Temporary Storage in a Twilio Function

    If you try to perform operations anywhere other than the temporary folder in the underlying OS filesystem you will see something like:

    Error in Twilio Functions read-only file system

    Below I show a Twilio Function writing to and retrieving from the relevant temp folder:

    *  This Function shows you how to reach and utilise the temporary storage under the …
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  • By Evangelos Resvanis
    Extend Twilio Autopilot by Adding FAQ Functionality autopilot-extend-faq.png

    When working with Twilio Autopilot, dealing with FAQs is not as straightforward as with typical user Intents and Tasks.

    In this tutorial, I'll show you how to add FAQ functionality to a Twilio Autopilot powered bot using Twilio Functions and Elasticsearch, then show you a working result running in WhatsApp.

    Let's get started.

    Components and architecture of our FAQ integration

    In our case, we use the following components to build an FAQ integration:

    • Autopilot Tasks - to direct to the FAQ module. For example, we can make an “unresolved” case, which means Autopilot could not match an existing Intent to the user input (and we then try to see if the query corresponds to something in the FAQ)
    • Twilio Function - to take the specific user input that was not matched to an intent and send it to the backend for analysis.
    • Elasticsearch - to link the backend of …
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