With the recent announcement of Twilio API for WhatsApp and ongoing excitement around Twilio Flex, I thought it might be fun to bring WhatsApp into the contact center space. With just a few minutes of setup, customers can reach your business through an entirely different channel. Let’s take a look at how the hottest new things at Twilio work seamlessly together!
If you’d like to follow along and bring WhatsApp into Flex, you’ll need:
- A Twilio account (sign up for a free Twilio account here)
- A project with Twilio Flex (get started here)
- The WhatsApp Sandbox Channel. Follow these instructions to install the WhatsApp Sandbox Channel in your account. You will also need to connect your own WhatsApp account with the sandbox
Let’s get started!
Start with Flex
If you’ve already set up your Flex instance, you can skip ahead to the next …
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