Com o anúncio recente da API para WhatsApp da Twilio e toda a empolgação constante em volta do Twilio Flex, eu achei que seria interessante trazer o WhatsApp para dentro do espaço do contact center. Com apenas alguns minutos de configuração, seus clientes podem entrar em contato com o seu negócio através de um canal totalmente diferente. Vamos dar uma olhada em como as novidades mais recentes da Twilio funcionam perfeitamente juntas!
Se você quer deseja acompanhar esse post e trazer o WhatsApp para o Flex, você vai precisar de:
- Uma conta da Twilio (cadastre-se agora para obter uma conta gratuita)
- Um projeto com Twilio Flex (saiba mais aqui)
- O Canal do Sandbox do WhatsApp. Siga essas instruções para instalar o Sandbox do Whatsapp na sua conta e vincular seu número WhatsApp.
Começando com o Flex
Se você já configurou sua …
With the recent announcement of Twilio API for WhatsApp and ongoing excitement around Twilio Flex, I thought it might be fun to bring WhatsApp into the contact center space. With just a few minutes of setup, customers can reach your business through an entirely different channel. Let’s take a look at how the hottest new things at Twilio work seamlessly together!
If you'd like to follow along and bring WhatsApp into Flex, you’ll need:
- A Twilio account (sign up for a free Twilio account here)
- A project with Twilio Flex (get started here)
- The WhatsApp Sandbox Channel. Follow these instructions to install the WhatsApp Sandbox Channel in your account. You will also need to connect your own WhatsApp account with the sandbox
Let’s get started!
Start with Flex
If you’ve already set up your Flex instance, you can skip ahead to the …
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What’s In The App?
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