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  • By Jeff Eiden
    Coronavirus FAQ Chatbot Template Now Available to Health Organizations 2.png

    As the COVID-19 crisis continues to escalate, the #1 communications need we’ve identified in working with health organizations is reaching people with timely, accurate, and trusted health information. Public health hotlines and patient communication systems are now dealing with many more inquiries than normal. To address this demand, health organizations must automate as many responses to these inquiries as possible to free up human capacity to deal with more complex problems in the fight against this outbreak.

    We’ve seen many health organizations look to text and voice-based chatbots to field common questions about COVID-19. To make adopting AI-powered chatbots faster and easier, Twilio has created a chatbot template based on the World Health Organization's COVID-19 FAQ. If you are a public health agency, hospital, or health-focused nonprofit and would like access to this COVID-19 chatbot template, please reach out to us here.

    Disclaimer: This chatbot example is intended …

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  • By Jeff Eiden
    Modernize your crisis hotline with Twilio Flex flex-crisis-hotlines

    Every day, hundreds of thousands of people turn to crisis hotlines for support during some of the hardest moments of their lives. With suicide rates in the U.S. at their highest since WWII, and so many Americans succumbing to "deaths of dispair" (drug overdose, alcohol-related illness, and suicide) that life expectancy has decreased the past 3 years — demand for these life saving intervention services is increasing. In fact, calls to the National Suicide Lifeline Network have more than doubled since 2014 — with that number expected to climb even more significantly once the new 3-digit suicide hotline number (988) is rolled out nationwide.

    This growth in demand is making it increasingly challenging for already resource-constrained crisis centers to provide help to everyone who so desperately needs it. Unfortunately, many people in crisis today abandon their call after experiencing long wait times or simply never reach out in the first …

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  • By Jeff Eiden
    Heroes of Crisis Hotline Technology Twilio Default Banner

    When a personal crisis strikes — whether it's an LGBTQ teen experiencing bullying, a war veteran who is suffering from PTSD, or a child who is the victim of abuse — access to the right help at the right time can make all the difference.

    Globally, the number of acute personal crises are growing. There has been a 31% increase in the overall suicide rate since 2001, and a doubling of drug overdose deaths in the last decade. This disturbing trend underscores that it’s more important than ever for people to have access to effective crisis intervention services.

    While the weight of these crises can feel overwhelming, the people leading nonprofits that provide help to people in crisis give us tremendous hope. We wanted to take some time to highlight some of our heroes in crisis response and prevention - nonprofit leaders who are using technology to ensure that people …

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