Think about your last incident. It was in the middle of the night (it’s always in the middle of the night). Someone called you at 2AM. Still half asleep, you did your best to register the bad news.
After a quick chat your ops and engineering teams decide to work through the problem via HipChat. For those of you that live in HipChat you know that life at 2AM is much better when your IT tools are integrated there. Having critical information at your fingertips can mean the difference between closing out an issue in 5 minutes or 5 hours.
Today, I’m going to show you how to make that happen in HipChat with Twilio. To help you debug problems associated with your Twilio application, we built Monitor. Monitor gives you access to error and event logs that help you understand what’s going on. Furthermore, with Monitor Alerts you can …
Learn more about Twilio Toll Free SMS here and get started with your new numbers here.
Most businesses own a Toll-free number to offer customer service and support. But, wouldn’t it be more engaging if contact centers had the ability to interact with customers via a new channel – texting – to allow calling and texting to the same Toll-free number?
In this tutorial I’ll show you how to add an SMS channel on your Toll-free number for a new way of interacting with your customers.
You’ll learn how to build an agent chat utility that connects your customer service department to mobile customers, via SMS on Toll-free numbers.
This application will have the following functions:
- Customers using any mobile device with SMS capabilities can text to a Toll-free number to receive live support from agents.
- A common agent chat room to handle incoming SMS with customer support inquiries. …