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  • By Tim Beyers
    Stopping Illegal Robocalls: It’s Complicated signal-2019-combat-robocalls

    I remember when my family got its first cordless phone. Not being tied to a telephone cord and being able to walk around anywhere in the house and still be able to talk to someone was a panacea – especially for a 12 year old. There was a lot of classified information being exchanged between my friends and I about sports and computer games which could only be shared in the privacy of my bedroom.

    It was a liberating feeling to say the least.

    It was even more liberating when RIM provided me a Blackberry, email-enabled, pager for my undergraduate engineering final project. Soon after graduation, I got my first cellphone, which was just gaining mainstream adoption. It was used and had a cracked screen - but it didn’t matter. When I started getting called, I loved it. The fact that I could barely read the screen did not …

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  • By Tim Beyers
    Increase conversions with Voice Dialing Geographic Permissions REST API qCEEQApMAmTzQqLYqECoaOnFsb8pyqkJtNYuGLj6sjUAGQ-uGx6k6sGO3LdCqTXusg_uhzWK1KrX23_d5gjFCdRFxy4gVIr-R3od4RMZadpY2jmkGCqiNpomhi2BBDVXQssEdsAr

    Looking to improve your international conversions? Trust us, we’ve grappled with this too, so we want to give you all the tools so your new trial users have a delightful first experience with your product.

    That’s why when a new user signs up for a free trial account on Twilio we detect the user’s country and automatically enable dialing permissions for them.  We let the Twilio trial user enable calling to all of the 218 countries and territories but to protect Twilio from toll fraud they can only enable calling to low-risk destinations and during the trial experience they must call a verified caller ID.

    We want our partners that build and re-sell Twilio powered solutions to give their customers the same low-friction experience so that’s why we’re excited today to announce the General Availability of the REST API for Voice Dialing Geographic Permissions.

    Let’s see this new …

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  • By Tim Beyers
    How to protect your account from toll fraud with Voice Dialing Geo Permissions 032218_engage_blog-header_02-toll-fraud-phone

    Did you know that International Revenue Sharing Fraud (IRSF), also known as toll fraud, leads to $10 billion dollars in annual revenue losses globally and has grown six-fold in the past five years? Care for a horror story? Read about this seven person architecture firm in Georgia that came to work on a Monday to find a $166,000 bill from their local telecom provider.

    Teams of criminals are continuously looking for ways to exploit your apps by placing calls to their international premium rate numbers – a virtual wire-transfer from your company’s bank account to theirs.

    Now with a few clicks on the Twilio Console, you can take one big step to further protect your application from being the next victim of toll fraud.

    There’s no silver bullet with toll fraud. Before we dive into Twilio’s dynamic solution to prevent toll fraud, it’s important to understand that there …

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  • By Tim Beyers
    Elastic SIP Trunking now supports Caller ID Name (CNAM) Lookup Elastic SIP Trunking now supports Caller ID Name Lookup
    • Make informed decisions on which calls to answer by surfacing Caller ID data with CNAM Lookup.
    • Caller ID Data added to Twilio Lookup to allow you query the CNAM database on demand via REST API.
    • Retrieve CNAM data on an in-progress call and use it to query your system of record to surface relevant caller information.

    Missing calls costs businesses money. Answering unwanted calls from telemarketers, robocallers, and phone spoofers cost employees time.

    That’s why we’re excited to announce CNAM Lookup for Elastic SIP Trunking. Now every time the phone rings, you know who’s on the other end of the line and whether you should answer or let the call go to voicemail.

    CNAM is an acronym which stands for Caller ID Name.  With CNAM Lookup, the calling party’s name is automatically displayed alongside the phone number, to help users easily identify a caller.

    Enabling CNAM Lookup is as simple …

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  • By Tim Beyers
    Reduce Your Bill With Origin-Based Pricing Money Pot (1)

    Have you built a Contact Center, Click-to-Dial, or Voice Notification solution using Outbound Voice or Elastic SIP Trunking with calls localized in Europe? Yes? Then read on to find out how you can save money.
    This month Twilio expanded its coverage of Origin-Based Pricing by adding Belgium and Netherlands now for a total of 19 European countries. Prices to these 19 European countries have dropped an average of 72% compared to the rest of world and are now $0.13 per minute less expensive compared to other providers. This means calls that stay local within Europe can realize significant price reductions—all you do is set the Caller ID with a qualifying local EU/EEA number you own.

    This opportunity for price reduction can be realized with both:

    • Programmable Voice – Outbound
    • Elastic SIP Trunking – Terminating

    What is Origin-Based pricing?

    Origin-Based pricing means that calls to the same destination have different …

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  • By Tim Beyers
    Introducing Elastic SIP Trunking in Oregon, USA Elastic SIP Oregon

    Today, we’re excited to announce that Twilio has expanded its global footprint with the introduction of the North America – Oregon region (US2) for Elastic SIP Trunking. Adding data centers in Oregon gives you great audio fidelity and resiliency, at no extra cost. Let me tell you why.

    Optimum Audio Fidelity

    We saw an increasing amount of VoIP calls taking place on the west side of North America. There’s no need for a west coast call to make the 70 millisecond trip to the east coast and back, so Twilio is now providing local data centers in this region. These new data centers mean your calls stay local with high call quality.

    Resiliency and Redundancy

    You expect a highly available service. Your business depends on it. Let’s dive into the industry best practices that Twilio follows to ensure your business continuity.

    Twilio has implemented redundancy and engineered resiliency into every …

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