How to protect your account from toll fraud with Voice Dialing Geo Permissions

Did you know that International Revenue Sharing Fraud (IRSF), also known as toll fraud, leads to $10 billion dollars in annual revenue losses globally and has grown six-fold in the past five years? Care for a horror story? Read about this seven person architecture firm in Georgia that came to work on a Monday to find a $166,000 bill from their local telecom provider. Teams of… Read More

Elastic SIP Trunking now supports Caller ID Name (CNAM) Lookup

Elastic SIP Trunking now supports Caller ID Name Lookup

Make informed decisions on which calls to answer by surfacing Caller ID data with CNAM Lookup. Caller ID Data added to Twilio Lookup to allow you query the CNAM database on demand via REST API. Retrieve CNAM data on an in-progress call and use it to query your system of record to surface relevant caller information. Missing calls costs businesses money. Answering unwanted calls from telemarketers,… Read More

Reduce Your Bill With Origin-Based Pricing

Origin based phone numbers

Have you built a Contact Center, Click-to-Dial, or Voice Notification solution using Outbound Voice or Elastic SIP Trunking with calls localized in Europe? Yes? Then read on to find out how you can save money. This month Twilio expanded its coverage of Origin-Based Pricing by adding Belgium and Netherlands now for a total of 19 European countries. Prices to these 19 European countries have dropped an… Read More

Introducing Elastic SIP Trunking in Oregon, USA

Today, we’re excited to announce that Twilio has expanded its global footprint with the introduction of the North America – Oregon region (US2) for Elastic SIP Trunking. Adding data centers in Oregon gives you great audio fidelity and resiliency, at no extra cost. Let me tell you why. Optimum Audio Fidelity We saw an increasing amount of VoIP calls taking place on the west side of… Read More