Resource Center

Twilio’s AI Startup Searchlight 2.0 Awards Program

We’re looking to highlight startups at the forefront of innovation with emerging AI technologies and Twilio. Winners will be featured online, awarded credits, and more!

Process-First = Customer-First

In this episode, Gino Palozzi, Chief Marketing Officer at DailyPay, discusses process over technology, who should be setting AI guidelines, and why B2B is becoming more like B2C.

The Age of AI-Driven Customer Delight

In this episode of Twilio's Builders Wanted podcast, Guneet Singh, VP of Customer Experience & Care at AppFolio, discusses the role of customer experience in an organization, implementing effective feedback loops, and balancing AI and human interaction.

Scale Your Impact with AI-Powered Engagement

Explore how social impact organizations – including healthcare, education, humanitarian aid and the public sector – can leverage Twilio's AI-powered engagement solutions to drive intelligent interactions and achieve scalable program outcomes. And learn how to strategically implement AI to accelerate engagement goals and create significant impact.

A quantum leap in customer support: Bringing together customer data, AI, and contact centers

Learn how to mindfully incorporate AI-powered voice experiences into your contact center to create a remarkable customer experience.

State of SMS Pumping Fraud

How to combat this growing threat to businesses

How AI Reduces Friction in Marketplaces

In this episode, Llibert Argerich, CMO of Thumbtack, discusses the challenges of building a frictionless customer journey, the need for human interventions in AI, and how cross-functional teams help drive the holistic customer experience.

Measure ROI and performance of your omnichannel communications

Learn how to measure the effectiveness of your omnichannel efforts and calculate ROI in this on-demand webinar with a Twilio product expert.

Making the Most of Customer Data with a Flexible Enterprise

In this episode of Twilio's Builders Wanted podcast, Glenn Vanderlinden, Co-founder at Human37, discusses bridging departments to create a consistent customer experience, focusing on the boring parts of AI to drive results, and making the most of customer data with a flexible enterprise.

Playbook for a Modern IVR

Press 1 for a better customer experience.

The Art of Simplicity: AI, Brand Perception, and CX with Gabrielle Boko, CMO of NetApp

In this episode of Twilio's Builders Wanted podcast, Gabrielle Boko, Chief Marketing Officer at NetApp, discusses AI as a competitive differentiator, NetApp’s brand refresh and the sustainability of AI.

Data Collaboration: Privacy, Clean Rooms, and Interoperability with Dana McGraw, SVP of Data and Measurement Science at Disney Advertising

In this episode of Twilio's Builders Wanted podcast, Dana McGraw, SVP of Data and Measurement Science at Disney Advertising, discusses how data collaboration is evolving, the importance of interoperability, and the ins and outs of Disney’s Audience Graph.