AUSTRALIA (AU)

Country Summary

Country nameAustralia
ISO codeAU
RegionOceania
Dialing code+61

Guidelines

Portable Numbers
  • Geographic (local) numbers (+612, +613, +617, +618)
  • Mobile numbers (+614)
  • Toll-free and shared-cost numbers (+611300, +611800)
Restrictions
  • Most of International Phone Numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS.
  • Almost all phone numbers can be ported; however, six-digit numbers (13 numbers) are not portable at this moment. 
  • To port Category-C geographic numbers with associated ranges, port those numbers together or disassociate them prior porting. To expedite, confirm the category of your geographic numbers with your current service provider prior to submitting your porting request.
Required Information
  • Letter of Authorization (LOA) dated within the last 30 days
  • Applicable regulatory compliance documentation
  • Copy of the most recent phone bill
  • For geographic numbers only, confirm the category of the desired port:
    • CAT A (simple port). Confirm with your current service provider that your phone numbers have no attached complex services. 
    • CAT C (complex port). Attached complex services (e.g., ISDN, Line Hunt, etc.) will be cancelled during porting.
Timeframe

Once you submit all required information, up to 6 weeks, depending on the complexity of the port and the time required by the current service provider.

Regulatory Bodies

The Australian Communications and Media Authority (ACMA)

Other Details

In addition to porting, new toll-free numbers can be activated on the Twilio network. To do so, provide the purchase confirmation from the Australian Communications and Media Authority (ACMA) instead of a phone bill.

How To Submit

Email porting@twilio.com with the required documentation/information.

To port geographic (local) numbers, include the category type.

You can find all the requirements needed here.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.