For Toll Free and Geographic (local) numbers, up to 6 weeks after documentation submission, depending on the complexity of the port and the time required by the current service provider.
For Mobile numbers, the port completion takes roughly around 1 week.
The Australian Communications and Media Authority (ACMA)
In addition to porting, new Toll Free numbers can be activated on the Twilio network. To do so, provide the purchase confirmation from the Australian Communications and Media Authority (ACMA) instead of a phone bill.
Number verification is required for all Mobile number porting requests. You can verify the number via your account here. Please do not remove the number from the list of verified numbers.
To port Geographic (local) numbers, please include the categorytype.
|How To Submit|
Email firstname.lastname@example.org with the required documentation/information.
You can find all the requirements needed here.
For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.