AUSTRALIA (AU)

Country Summary

Country name	Australia
ISO code	AU
Region	Oceania

Numbers Summary

Mobile Prefixes	+614
Toll-Free Prefixes	+611300, +611800

Australia: Local Numbers*

Requirements for Individuals

Information Required	Documentation Required	Acceptable Documentation One of the following
Name	No documentation required
Address Must be within Australia; a PO Box is not acceptable where a local address is required.	No documentation required
*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that: (1) calls to the number will be charged as if you were located within the relevant charging district of the allocated number; and (2) you may not be able to port the number to another service provider.

Information Required

Documentation Required

Acceptable Documentation One of the following

Name

No documentation required

Address

Must be within Australia; a PO Box is not acceptable where a local address is required.

No documentation required

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that: (1) calls to the number will be charged as if you were located within the relevant charging district of the allocated number; and (2) you may not be able to port the number to another service provider.

Information Required	Name
Documentation Required	No documentation required
Acceptable Documentation One of the following

Information Required	Address Must be within Australia; a PO Box is not acceptable where a local address is required.
Documentation Required	No documentation required
Acceptable Documentation One of the following

Information Required

Address

Must be within Australia; a PO Box is not acceptable where a local address is required.

Documentation Required

No documentation required

Acceptable Documentation One of the following

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that: (1) calls to the number will be charged as if you were located within the relevant charging district of the allocated number; and (2) you may not be able to port the number to another service provider.

Requirements for Businesses

Information Required	Documentation Required	Acceptable Documentation One of the following
Business Name	No documentation required
Business Address Must be within Australia; a PO Box is not acceptable where a local address is required.	No documentation required
*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that: (1) calls to the number will be charged as if you were located within the relevant charging district of the allocated number; and (2) you may not be able to port the number to another service provider.

Information Required

Documentation Required

Acceptable Documentation One of the following

Business Name

No documentation required

Business Address

Must be within Australia; a PO Box is not acceptable where a local address is required.

No documentation required

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that: (1) calls to the number will be charged as if you were located within the relevant charging district of the allocated number; and (2) you may not be able to port the number to another service provider.

Information Required	Business Name
Documentation Required	No documentation required
Acceptable Documentation One of the following

Information Required	Business Address Must be within Australia; a PO Box is not acceptable where a local address is required.
Documentation Required	No documentation required
Acceptable Documentation One of the following

Information Required

Business Address

Must be within Australia; a PO Box is not acceptable where a local address is required.

Documentation Required

No documentation required

Acceptable Documentation One of the following

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that: (1) calls to the number will be charged as if you were located within the relevant charging district of the allocated number; and (2) you may not be able to port the number to another service provider.

Australia: Mobile Numbers

Requirements for Individuals

Information Required	Documentation Required	Acceptable Documentation One of the following
Name	Proof of Identity	Government-issued ID Passport
Address Must be within Australia	Proof of Address	Government-issued ID showing address Utility bill Tax notice Rent receipt Title deed

Information Required

Documentation Required

Acceptable Documentation One of the following

Name

Proof of Identity

Government-issued ID
Passport

Address

Must be within Australia

Proof of Address

Government-issued ID showing address
Utility bill
Tax notice
Rent receipt
Title deed

Information Required	Name
Documentation Required	Proof of Identity
Acceptable Documentation One of the following	Government-issued ID Passport

Information Required	Address Must be within Australia
Documentation Required	Proof of Address
Acceptable Documentation One of the following	Government-issued ID showing address Utility bill Tax notice Rent receipt Title deed

Information Required

Address

Must be within Australia

Documentation Required

Proof of Address

Acceptable Documentation One of the following

Government-issued ID showing address
Utility bill
Tax notice
Rent receipt
Title deed

Requirements for Businesses

Information Required	Documentation Required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Commercial registry or equivalent
Business Address Must be within Australia	Proof of Address	Commercial registry or equivalent showing address Utility bill Tax notice Rent receipt Title deed
Business ID Number	Proof of Business ID	Commercial registry or equivalent

Information Required

Documentation Required

Acceptable Documentation One of the following

Business Name

Proof of Identity

Commercial registry or equivalent

Business Address

Must be within Australia

Proof of Address

Commercial registry or equivalent showing address
Utility bill
Tax notice
Rent receipt
Title deed

Business ID Number

Proof of Business ID

Commercial registry or equivalent

Information Required	Business Name
Documentation Required	Proof of Identity
Acceptable Documentation One of the following	Commercial registry or equivalent

Information Required	Business Address Must be within Australia
Documentation Required	Proof of Address
Acceptable Documentation One of the following	Commercial registry or equivalent showing address Utility bill Tax notice Rent receipt Title deed

Information Required

Business Address

Must be within Australia

Documentation Required

Proof of Address

Acceptable Documentation One of the following

Commercial registry or equivalent showing address
Utility bill
Tax notice
Rent receipt
Title deed

Information Required	Business ID Number
Documentation Required	Proof of Business ID
Acceptable Documentation One of the following	Commercial registry or equivalent

Australia: Toll-Free Numbers

Requirements for Individuals

Information Required	Documentation Required	Acceptable Documentation One of the following
Name	No documentation required
Address May be anywhere in the world	No documentation required

Information Required

Documentation Required

Acceptable Documentation One of the following

Name

No documentation required

Address

May be anywhere in the world

No documentation required

Information Required	Name
Documentation Required	No documentation required
Acceptable Documentation One of the following

Information Required	Address May be anywhere in the world
Documentation Required	No documentation required
Acceptable Documentation One of the following

Information Required

Address

May be anywhere in the world

Documentation Required

No documentation required

Acceptable Documentation One of the following

Requirements for Businesses

Information Required	Documentation Required	Acceptable Documentation One of the following
Business Name	No documentation required
Business Address May be anywhere in the world	No documentation required

Information Required

Documentation Required

Acceptable Documentation One of the following

Business Name

No documentation required

Business Address

May be anywhere in the world

No documentation required

Information Required	Business Name
Documentation Required	No documentation required
Acceptable Documentation One of the following

Information Required	Business Address May be anywhere in the world
Documentation Required	No documentation required
Acceptable Documentation One of the following

Information Required

Business Address

May be anywhere in the world

Documentation Required

No documentation required

Acceptable Documentation One of the following

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.