Guidelines

Australia (AU)

Locale Summary
Locale name	Australia
ISO code The International Organization for Standardization two character representation for the given locale.	AU
Region	Oceania

Numbers Summary
Mobile Prefixes	+614
Toll-Free Prefixes	+611800

Attention: Upcoming Regulatory Requirements for Australian Mobile & Toll-Free Numbers

The Australian government, through the Australian Communications and Media Authority (ACMA), is rolling out new regulations to crack down on phone scams and protect consumers, known as the Scam Prevention Framework. As part of this effort, KYC requirements for Mobile and Toll-Free purchases will be updated toward the later end of May 2026. You can learn more about this change [here]

The regulatory updates outlined herein are applicable to porting services as well.

Australia: Local Numbers*

Requirements for Individuals**

Information required	Documentation required*	Acceptable Documentation One of the following
Name	Proof of Identity Must be issued in Australia	Australian Government-issued ID Australian Passport
Address Must be within Australia; a PO Box is not acceptable where a local address is required.	Proof of Address	Australian Government-issued ID Utility bill Tax notice Rent receipt Title deed
Australian ID Document Number The number appearing on the Australian Government-issued ID or Passport
Purpose/Use Case Describe the intended use of the phone number that you will purchase
Email Address
Website Public facing website or verified social media account

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that:

Calls to the number will be charged as if you were located within the relevant charging district of the allocated number.
You may not be able to port the number to another service provider.

**The Twilio services are intended for business use or use in connection with an individual's trade, craft, or profession only.

Requirements for Businesses

Information required	Documentation required*	Acceptable Documentation One of the following
Business Name Australian businesses must provide the Current Company Extract or Record of Registration for Business which can be obtained through the ASIC Portal. All businesses must provide the long form extract, which includes the officer names and business address.	Proof of Business Identity	Commercial registry or equivalent showing officers and address
Business Address Must be within Australia; a PO Box is not acceptable where a local address is required.	Proof of Address	Commercial registry or equivalent showing address Utility bill Tax notice Rent receipt Title deed
Business Registration Number Australian businesses should provide ABN (e.g., 123 456 789) or ACN (e.g., 12 123 456 789) obtainable through the ASIC Portal.
Business Website Public facing website or verified social media account
Authorized Representative Name Provide the name as it appears on the Government ID or Passport. Must match the name appearing on the Commercial Registry or Power of Attorney	Proof of Authorized Representative Identity	Government-issued ID Passport
Authorized Representative’s Contact Email Use of personal email domains may require additional vetting; alias emails are not permitted.
Authorization of Authorized Representative If the Authorized Representative’s name is listed on the Extract as a Director/Officer or other official contact person, no LOA is required. Your extract serves as direct proof. If the Authorized Representative’s name is NOT listed on the Extract, you must upload a Letter of Authorization signed by one of the Directors named on your Extract (e.g., if "John Citizen" is the Director on the Registry document, John must sign the LOA authorizing the named Authorized Representative).	Proof of Authorization	Letter of Authorization Commercial registry or equivalent showing name of Authorized Representative
Business Classification Direct Customer - My business uses Twilio to communicate internally or with our customers. Independent Software Vendor (ISV) Reseller, or Partner - My business uses Twilio in a product that I sell to my customers.	No documentation required
If you are an Independent Software Vendor (ISV), will you assign the Twilio phone numbers to your end customers? (Yes/No)	No documentation required

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that:

Calls to the number will be charged as if you were located within the relevant charging district of the allocated number.
You may not be able to port the number to another service provider.

Australia: Mobile Numbers

Requirements for Individuals**

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	Government-issued ID Passport
Address Must be within Australia; a PO Box is not acceptable where a local address is required.	Proof of Address	Government-issued ID showing address Utility bill Tax notice Rent receipt Title deed

**The Twilio services are intended for business use or use in connection with an individual's trade, craft, or profession only.

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Commercial registry or equivalent
Business Address May be anywhere in the world	Proof of Address	Commercial registry or equivalent showing address Utility bill Tax notice Rent receipt Title deed
Business ID Number	Proof of Business ID	Commercial registry or equivalent

Australia: Toll-Free Numbers

Requirements for Individuals**

Information required	Documentation required*	Acceptable Documentation One of the following
Name
Address May be anywhere in the world

*Please note: We do not require supporting documents at the point of submission; however, all details provided will be digitally verified to confirm identities, validity of information and internal consistencies within the information provided. We reserve the right to request additional evidence or clarification if any discrepancies arise.

**The Twilio services are intended for business use or use in connection with an individual's trade, craft, or profession only.

Requirements for Businesses

Information required	Documentation required*	Acceptable Documentation One of the following
Business Name
Business Address May be anywhere in the world a PO Box is not acceptable
Business Website Public facing website or verified social media account
Authorized Representative’s First Name
Authorized Representative’s Last Name
Authorized Representative’s Contact Email Domain should match business name or website
Business Registration Number Business registration number provided by the Registration Authority

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.