AUSTRALIA (AU)

Country Summary

Country nameAustralia
ISO codeAU
RegionOceania
Major carriersTelstra, Optus, Vodafone

Numbers Summary

Mobile Prefixes+614
Toll-Free Prefixes+611300, +611800

Australia: Local Numbers*

Requirements for Individuals

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Name

No documentation required

Address

Must be within Australia; a PO Box is not acceptable where a local address is required.

No documentation required

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that: (1) calls to the number will be charged as if you were located within the relevant charging district of the allocated number; and (2) you may not be able to port the number to another service provider.  

Information Required

Name

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Address

Must be within Australia; a PO Box is not acceptable where a local address is required.

Documentation Required

No documentation required

Acceptable Documentation One of the following

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that: (1) calls to the number will be charged as if you were located within the relevant charging district of the allocated number; and (2) you may not be able to port the number to another service provider.  

Requirements for Businesses

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Business Name

No documentation required

Business Address

Must be within Australia; a PO Box is not acceptable where a local address is required.

No documentation required

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that: (1) calls to the number will be charged as if you were located within the relevant charging district of the allocated number; and (2) you may not be able to port the number to another service provider.  

Information Required

Business Name

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Business Address

Must be within Australia; a PO Box is not acceptable where a local address is required.

Documentation Required

No documentation required

Acceptable Documentation One of the following

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that: (1) calls to the number will be charged as if you were located within the relevant charging district of the allocated number; and (2) you may not be able to port the number to another service provider.  

Australia: Mobile Numbers

Requirements for Individuals

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

Proof of Address

  • Government-issued ID showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Information Required

Name

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Government-issued ID
  • Passport
Information Required

Address

Documentation Required

Proof of Address

Acceptable Documentation One of the following
  • Government-issued ID showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Requirements for Businesses

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Business Name

Proof of Identity

  • Commercial registry or equivalent

Business Address

Proof of Address

  • Commercial registry or equivalent showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Business ID Number

Proof of Business ID 

  • Commercial registry or equivalent
Information Required

Business Name

Documentation Required

Proof of Identity

Acceptable Documentation One of the following
  • Commercial registry or equivalent
Information Required

Business Address

Documentation Required

Proof of Address

Acceptable Documentation One of the following
  • Commercial registry or equivalent showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Information Required

Business ID Number

Documentation Required

Proof of Business ID 

Acceptable Documentation One of the following
  • Commercial registry or equivalent

Australia: Toll-Free Numbers

Requirements for Individuals

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Name

No documentation required

Address

No documentation required

Information Required

Name

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Address

Documentation Required

No documentation required

Acceptable Documentation One of the following

Requirements for Businesses

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Business Name

No documentation required

Business Address

No documentation required

Information Required

Business Name

Documentation Required

No documentation required

Acceptable Documentation One of the following
Information Required

Business Address

Documentation Required

No documentation required

Acceptable Documentation One of the following

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.