Automate and Optimize Healthcare Appointment Outreach Using Twilio

Automate and Optimize Healthcare Appointment Outreach Using Twilio

One of the most critical elements of delivering high-quality healthcare is an efficient appointment reminder and management process. In the US alone, missed appointments cost the healthcare system $150B each year. Appointment outreach is an easy and cost-effective way to reduce no-shows, yet many available solutions for sending out these reminders are batched, delayed, and lack flexibility.

Twilio is focused on helping you find a solution that overcomes these challenges and best fits your needs! If your organization is exploring building an in-house solution, Twilio’s real-time Messaging API can be integrated with your Electronic Health Record (EHR) to send a wide range of customized patient notifications and to facilitate a bi-directional exchange of information.

If you are interested in building, Twilio makes this simple, even for those who are busy with multiple projects going on at the same time. The goal of Twilio’s Healthcare and Life Sciences team is to enable customers like you to launch the next generation of patient engagement solutions. We're here to help you get from ideation to outcome as smoothly as possible.

This is why we have created a new Quick Deploy app! This app packs together all the core components of a deployable prototype for basic, automated appointment outreach that can be integrated with your sandbox EHR environment.

What does the Appointment Management with EHR Integration app do?

This app aims to help healthcare provider organizations interested in the build-your-own approach by showing what is possible using Twilio and accelerating the path towards success by providing core building blocks and workflows. The application includes the necessary Twilio components and a cloud-based scheduling service (using Amazon Web Services), all pre-configured for the code-free deployment of a working prototype, ready to integrate directly with your sandbox EHR environment for demonstration of the possibilities.

(Note that the actual integration with your EHR is required for the app to work - see our EHR Integration Guide for details)

Once deployed and integrated with your EHR, the outcome is an automated text message exchange between the patient and the scheduling system that includes out-of-the-box messages for appointment management:

• notifications to the patient highlighting an appointment booking, reminder, modification, rescheduling, no show status, or successful cancelation
• response from the patient to the provider to request an appointment confirmation or cancelation

Learn more about building a Healthcare appointment management solution

Curious to explore the application more closely? Head over to our CodeExchange page to get hands on! You can also check out the application’s Reference Architecture, Implementation Guide, and EHR Integration Guide for more detailed information.

If you prefer to have a conversation about the application or how Twilio can support your goals, the Twilio Sales team would love to hear from you!

Contact Us

If you’re looking to test out an in-house appointment management solution where you can stand up a working prototype within your organization in minutes, this is where to start. Our hope is that you can leverage this application to accelerate your own prototype design and development for a speedy and successful outcome.

We would love to hear from you so we can ensure we’re making strides towards helping you succeed! If you’re interested in sharing your experience or thoughts around the application, contact the HLS Product team.

Brought to you with <3 from the Twilio Healthcare and Life Sciences team

Katie Kippenbrock is a Staff Product Manager on Twilio's Healthcare and Life Sciences team. Her goal is to leverage knowledge gained from professional experiences in public health, data analytics and software development to help improve our healthcare systems through technology, for the benefit of both patients and healthcare professionals. She can be reached at kkippenbrock [at] twilio.com.