Twilio MessagingX

Power the next decade of business messaging

Build seamless conversations over preferred channels using trusted, reliable messaging solutions with Twilio MessagingX.

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Cloud-scale messaging APIs

Message with your customers on their preferred app—at every stage of the customer journey—no matter where they are in the world.

Use Cases

Build communications flows for
every interaction

Notifications

Proactively inform customers about account activity, purchase confirmations, and shipping notifications with the Programmable Messaging API.

Mass alerts

Deliver critical time-sensitive messages to employees and customers at scale with the Programmable Messaging API.

Marketing messages

Engage customers with targeted offers on the channels they prefer with the Programmable Messaging API.

Conversations

Build customer relationships with secure, cross-channel conversations that can include multiple parties, all on one platform with the Conversations API.

Verifications

Deliver one-time passwords for user verification with the Verify API that’s built for global reach and massive scale.

Channels

Benefits

Trusted to send and receive over
100 billion messages a year

Global reach with enterprise reliability

Engage customers around the world with 1,500 redundant partner carrier connections, phone numbers in over 100 countries, and more than 200 phone number types on infrastructure that’s optimized for reliable global delivery at scale, including new verified A2P 10DLC routes in the U.S.

Support for multiple channels with one platform

Support SMS, MMS, other messaging apps, voice, email, and more. Easily add and integrate channels to match your customers’ preferences—without needing custom code or rebuilt architecture.

Complete control over customer engagement

Integrate communications at critical touchpoints of your customer journey. Use our visual editor to develop and iterate applications quickly, and add bots and intelligent assistants to serve customers any time, anywhere.

“Integrating Twilio really helped us unify our ability and learning around building delightful customer experiences.”

Amit Shah, CMO

Capabilities

Advanced software to power number selection, message deliverability, and compliance

Move from proof of concept to production quickly

Use API documentation, code samples, and quickstarts in seven languages
Access Twilio Runtime, including the CLI, visual builder, and hosted applications
Support for default and advanced opt-out management
Protect users with message body and phone number redaction

Send and receive with unrivaled reliability

Message globally using over 200 global phone number types—including toll-free, A2P 10DLC, short codes, and alphanumeric sender IDs
Use intelligent sender selection for localized, consistent, and compliant messaging
Reliably send with automated real-time routing based on 900 million data points
Confidently send with 99.999% API uptime for reliable high-volume messaging

Scale rich, multi-channel messaging

Engage customers where they prefer—SMS, MMS, WhatsApp, chat, Facebook Business Messenger, and Google Business Messages
Orchestrate across channels with Conversations API and SDKs
Manage templates and translate message content across channels with the Content API

Monitor and optimize your messaging

Analyze message deliverability and latency with out-of-the-box reporting
Identify areas to improve engagement with opt-out rates and OTP conversions
Troubleshoot quickly with the ability to identify specific error codes and message content
Monitor performance trends by sender, channel, carrier, and country

Docs

Start building solutions with our Messaging APIs

Programmable Messaging API

Add robust messaging capabilities to your applications with our Programmable Messaging API.

See docs

WhatsApp Business API

Use one REST API to send notifications with the world’s most popular messaging app, WhatsApp.

See docs

Programmable Messaging quickstart

Send your first messages with step-by-step instructions in your preferred programming language.

Get started

Messaging Services

Start with Messaging Services to keep your account and message logs organized as you send messages in the US and internationally.

See docs

Conversations API

Build multi-party conversations through SMS, MMS, WhatsApp, and chat using the Conversations REST API.

See docs

Twilio Conversations Quickstart

Create your first conversation, add and remove channels and participants, and build a proof-of-concept application.

Get started

Conversations + WhatsApp Business API

Twilio Conversations supports WhatsApp out of the box. Use this guide to set up common two-way use cases.

See the doc

Media support in Conversations

Learn how to send and display media (photos, video, and other file types) in the Chat-based portion of a Conversation.

See docs

Pricing

Pay-as-you-go pricing with volume discounts

No-shenanigans pricing based on your usage, with additional discounts for committed usage as you scale.

See Messaging pricing See pricing for Conversations API

Learn more about pricing for the Programmable Messaging API or Conversations API.