Messaging

Send and receive messages at scale with Messaging APIs

Reach customers in over 180 countries and join the millions of developers who depend on Twilio to deliver messages reliably.

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Cloud-scale APIs for SMS, WhatsApp, and chat.

Reach your customers on their preferred channels—at every stage of the customer journey—no matter where they are in the world.

Use Cases

Build communications flows for
every interaction

Notifications

Proactively inform customers about account activity, purchase confirmations, and shipping notifications with the Programmable Messaging API.

Mass Alerts

Deliver critical time-sensitive messages to employees and customers at scale with the Programmable Messaging API.

Marketing Messages

Engage customers with targeted offers on the channels they prefer with the Programmable Messaging API.

Conversations

Build customer relationships with secure, cross-channel conversations that can include multiple parties, all on one platform with the Conversations API.

Verifications

Deliver one-time passwords for user verification with the Verify API that’s built for global reach and massive scale.

Benefits

Trusted to send and receive over
66 billion messages a year

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Global reach with enterprise reliability

Engage customers around the world with 1,500 redundant partner carrier connections, phone numbers in over 100 countries, and over 200 phone number types, on infrastructure that’s optimized for reliable global delivery at any scale.

Support for multiple channels with one platform

Support SMS, MMS, and OTT channels plus voice, email, and more. You can easily add channels to keep up with customers’ preferences and adopt emerging channels without requiring custom code or needing to rebuild the entire architecture.

Complete control over customer engagement

Integrate communications at critical touchpoints of your customer journey. Use our visual editor to develop and iterate applications quickly, add bots and intelligent assistants to serve customers any time, anywhere.
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“Integrating Twilio really helped us unify our ability and learning around building delightful customer experiences.”
Amit Shah,
CMO

Capabilities

Advanced software to power number selection, message deliverability, and compliance

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Move from proof of concept to production quickly

  • Use API documentation, code samples, and quickstarts in seven languages
  • Access Twilio Runtime, including the CLI, visual builder, and hosted applications
  • Support for default and advanced opt-out management
  • Protect users with message body and phone number redaction
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Send and receive with unrivaled reliability

  • Optimize deliverability with intelligent route selection based on 900 million daily data points
  • Use intelligent sender selection for localized, consistent, and compliant messaging
  • Choose from over 200 global phone numbers types—including toll-free, short codes, and alphanumeric sender IDs
  • Send confidently with 99.999% API uptime for reliable high-volume messaging
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Monitor and optimize your messaging

  • Set a configurable validity period for message queues
  • See status callbacks plus real-time analytics with Messaging Insights
  • Media support for gifs, images, and audio and a fallback MMS converter when MMS isn’t supported

Docs

Start building solutions with our Messaging APIs

Programmable Messaging API

Programmable Messaging API

Add robust messaging capabilities to your applications with our Programmable Messaging API.

See docs

WhatsApp Business API

Use one REST API to send notifications with the world’s most popular messaging app, WhatsApp.

See docs

Programmable Messaging quickstart

Send your first messages with step-by-step instructions in your preferred programming language.

Get started

Messaging Services

Start with Messaging Services to keep your account and message logs organized as you send messages in the US and internationally.

See docs

Conversations API

Conversations API

Build multi-party conversations through SMS, MMS, WhatsApp, and chat using the Conversations REST API.

See docs

Twilio Conversations Quickstart

Create your first conversation, add and remove channels and participants, and build a proof-of-concept application.

Get started

Conversations + WhatsApp Business API

Twilio Conversations supports WhatsApp out of the box. Use this guide to set up common two-way use cases.

See the doc

Media support in Conversations

Learn how to send and display media (photos, video, and other file types) in the Chat-based portion of a Conversation.

See docs

Pricing

Pay-as-you-go pricing with volume discounts

No-shenanigans pricing based on your usage, with additional discounts for committed usage as you scale.

Learn more about pricing for the Programmable Messaging API or Conversations API.