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  • By Annie Benitez Pelaez
    Twilio Elastic SIP Trunking、多種多様な外部サービスとの連携でご活用いただけます Elastic SIP Trunking Momentum Header JP

    この記事は英語版ブログ記事の抄訳です。

    Twilio Elastic SIP Trunking製品ラインは、2020年を通し順調に推移し、主要なビジネス指標すべてにおいて前年を大きく上回りました。この結果は、Twilioの目指す方向が正しいことを証明しています。具体的には、革新的なSIPトランキングサービスをクラウド上に構築することにより、お客様のビジネスを迅速化し、世界中からアクセス可能なPSTN接続を整備し、コストを大幅に削減することです。

    TMC、Eastern Management Group、Omdiaなど、著名な第三者機関からも、当社の業績は高く評価されています。一方で、もっとも喜ばしいことは、TwilioのPSTN接続サービスを多くのお客様から信頼いただいていることだと考えています。

    顧客基盤の急速な拡大

    Twilio Elastic SIP Trunkingの数多くの利点が、お客様に広く認知されるようになりました。Twilioの顧客数は、3年連続で2桁増を記録しています。ご利用企業の増加は、PSTN接続サービスの世界的なニーズの高まりを示しています。具体的には、コンタクトセンター、ユニファイドコミュニケーション、事業プロセスやウェブアプリケーションへの音声通話機能の組み込みなどです。

    先日発表した2件のお客様事例をご紹介しましょう。Ozonetel様は、Twilio Elastic SIP Trunkingを採用し、クラウドベースのコンタクトセンターサービスの強化を目指しました。1,500社以上の顧客企業に、信頼性の高いPSTN接続を提供して …

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  • By Annie Benitez Pelaez
    Twilio Elastic SIP Trunking Increases Momentum Elastic SIP Trunking Momentum Header

    The Twilio Elastic SIP Trunking product line has been firing on all cylinders over the past year, realizing impressive gains across all key business metrics. The results validate our strategy, which is to build a disruptive SIP trunking service in the cloud that provides customers increased business agility, PSTN connectivity that is accessible all over the world, and significantly lower costs.

    Our expanding momentum has been recognized by respected third parties, including TMC, Eastern Management Group and Omdia. Most gratifying is the growing list of customers who have entrusted Twilio with their PSTN connectivity.

    Rapidly growing customer base

    Customers have taken notice of the many advantages offered by Twilio Elastic SIP Trunking. For the third consecutive year, we’ve notched double digit growth in our customer base. We’re winning accounts for demanding PSTN connectivity services in countries all over the globe, including contact center, unified communications, and numerous embedded voice telephony …

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  • By Annie Benitez Pelaez
    Zoom Phone BYOC構成向け、Twilio SIPトランク接続のご紹介 Zoom-Twilio-JP

    この記事は英語版ブログ記事の抄訳です。

    Zoom Phoneへの移行を担当するITマネージャー向けに、新しいグローバルPSTN接続オプションが登場しました。Zoom Phone対応のTwilio Elastic SIP Trunkingサービスです。お使いのZoom Phoneサービスを100か国のSIPトランクに接続し、高品質のグローバルPSTNサービスを手頃な価格で利用、オンデマンドで拡張いただけます。

    Zoom PhoneのGraeme Geddes氏のコメントをご紹介します。

    「Twilio Elastic SIP TrunkingサービスをZoom Phone BYOCソリューションに追加できることを大変うれしく思っております。TwilioとZoom Phoneがシームレスに連携することで、両社のお客様はは世界中でサービスを利用できるようになります」

    一元的な管理とオンデマンドの拡張性を備えたZoom Phone BYOCソリューションにより、多国籍企業だけでなく中規模企業も、モバイルワークにおいて必要とされる俊敏性や接続性を実現できます。

    BYOCとは

    Bring Your Own Carrier (BYOC)とは、UCaaSとCCaaSプロバイダーが提供するオープンテレフォニーインターフェイスであり、Twilio Elastic SIP Trunkingサービスなどの互換性のあるPSTNサービスプロバイダーに接続します。具体的には、クラウド通信サービスプロバイダーが、サードパーティのサービスプロバイダーを通信経路として使用し、PSTN経由の通話 …

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  • By Annie Benitez Pelaez
    Introducing Global SIP Trunking for Zoom Phone BYOC Zoom-Twilio.png

    IT managers charged with migrating their organization to the Zoom Phone service have a new global PSTN connectivity option available to them with the introduction of Twilio Elastic SIP Trunking support for Zoom. You can connect your Zoom Phone service to our SIP trunks in 100 countries and enjoy high-quality global PSTN service with on-demand scalability at competitive prices.

    “We’re excited to team up with Twilio and add its Elastic SIP Trunking service to the Zoom BYOC solution,” said Graeme Geddes, Head of Zoom Phone. “The Twilio team has made the integration seamless; our joint customers are able to turn-up services all over the world.”

    Featuring centralized management and on-demand scalability, our Zoom Phone BYOC solution provides multinational corporations and medium-sized businesses the agility they need to keep their mobile workforce connected.

    What is BYOC?

    Technically speaking, Bring Your Own Carrier is an open telephony interface provided by UCaaS and …

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  • By Annie Benitez Pelaez
    Twilio Joins with Ribbon to Expand Global SIP Trunking Solutions for Microsoft Teams MSTeams-Ribbon-Twilio.png

    The Direct Routing feature in Microsoft Teams has become the preferred method of connecting users to the PSTN, with media reports indicating upwards of 80% of organizations choosing this option over Calling Plans. Now, Twilio has joined forces with Ribbon Communications to provide enterprise IT managers with a new PSTN connectivity solution for Microsoft Teams that offers truly global coverage, low calling rates and on-demand provisioning.

    The joint solution combines Twilio Elastic SIP Trunking with Ribbon SBCs to connect Teams users to the PSTN in up to 100 countries. It enables you to deploy Microsoft Teams with Direct Routing on a global basis with the simplicity of a single, centrally managed solution.

    Direct Routing vs Microsoft Calling Plans

    IT managers who are rolling out Microsoft Teams for their unified communications service have a choice between two PSTN connectivity options: Direct Routing connects Teams users to a third party SIP trunking …

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  • By Annie Benitez Pelaez
    Twilio Elastic SIP Trunking Delivers Global PSTN Access for Genesys Cloud twilio-genesys.png

    Contact center managers and architects planning a migration to the Genesys Cloud service will encounter an important decision that they may not have given a lot of thought to. It’s about how best to connect their customers to Genesys Cloud. There are multiple PSTN connectivity options available to Genesys customers and each presents trade-offs that affect business agility, cost, customer experience and other factors.

    Genesys offers a “bring your own carrier” (BYOC) approach, which gives organizations the flexibility to select their voice services for Genesys Cloud. This gives Genesys customers access to a range of PSTN connectivity services to fit their business needs. You can leverage global SIP trunking services from third-party providers, including Twilio, and realize geographic coverage, pricing, flexibility and other advantages.

    Native Genesys Voice Services Offer Solutions for Any Deployment

    The native Genesys Cloud voice services offer you the simplicity of one-stop shopping. It’s incredibly easy to …

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  • By Annie Benitez Pelaez
    Comparing Cloud vs. Telco SIP Trunks: Which is Better? telco vs cloudv3.png

    Selecting a SIP trunking service provider may seem like a straight-forward decision to many IT managers. After a brief evaluation, they might conclude the services are commodities with little differentiation, especially given the fact SIP trunking has been available for more than a decade and adoption is widespread in most industrialized countries. But reality is quite different, there are several factors that differentiate them.

    The SIP trunking services market is vibrant and dynamic with many providers competing for business with innovative offerings. Two broad provider categories have been established: traditional wireline telecommunications providers and communications platforms as a service. The traditional companies are often referred to as telcos, while the communication platform companies are referred to as CPaaS or cloud companies. These categories are differentiated by their investments in wireline transmission facilities.

    Depending upon an organization’s needs, a telecommunications provider may be a better fit than a CPaaS, or vice-versa. …

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  • By Annie Benitez Pelaez
    Announcing Country specific Guidelines for placing Voice calls around the globe image (1).png

    Today, we’re excited to introduce global Voice Country Guidelines. It’s an online resource that spells out the different rules and best practices for placing Voice calls around the world. It’s available today on our website.

    While placing a Voice call to someone in another country seems pretty straightforward, navigating the intricacies of Voice calling in any given country around the globe is actually quite tricky. 

    For starters, different countries and carriers have different definitions of what acceptable traffic profiles are.  For example, the percentage of short duration calls is one key indicator of SPAM or Fraudulent calling for many carriers. Carriers in the United States might consider a short duration call to be one that lasts less than 12 seconds, whilst in China many Carriers consider them short if they last less than 3 minutes! 

    It's also very important to understand Voice calling feature support in each Country where …

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  • By Annie Benitez Pelaez
    Announcing Twilio’s HTTP Callbacks (webhooks) Connection Overrides for Voice HTTP_callbacks.png

    With Twilio’s Programmable Voice platform, you can make, receive and monitor calls around the world using the Voice API that developers rely on.  You can add a dependable, high-quality, intuitive calling experience to your applications using just a few lines of code.

    However, if you have worked with APIs or other HTTP connections, you probably have struggled at times with intermittent network issues that can cause application errors. Maybe you want to wait longer for a connection, or possibly you want to failover faster?  You may want redundancy through a different Edge Location? And who wouldn’t want a way to make their callbacks retry if they fail? Now, Twilio allows you to customize your HTTP callbacks (webhooks) to meet your needs!

    We are pleased to announce that we have enhanced the existing Programmable Voice platform for HTTP callbacks (webhooks) allowing you to easily override our default connection settings, giving you …

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  • By Annie Benitez Pelaez
    Elastic SIP Trunking: Call Transfer via SIP REFER Twilio Bug Logo

    If you’re running a multi-site Contact Center and you need to transfer a call from one agent to another agent in a different location, you can now send Twilio a SIP REFER message requesting that transfer.

    About call transfers

    A call transfer is just what it sounds like: It’s when you transfer a customer’s call from one call center agent to another. You might need to initiate a call transfer for several reasons, such as when a customer requesting to speak to the manager. Quick, easy call transfers are a necessary function in today’s business telecom environments.

    When an agent presses the “Transfer” button on a SIP-enabled IP phone, the phone issues a SIP REFER method requesting the call to be transferred to a third party using the contact information provided in the request.

    A very common type of call transfers is “blind” transfers. Blind transfers occur when a call …

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