Twilio for social impact

Help more people, with the help of Twilio.

Engage your community, volunteers, and donors on the communication channels they use every day.

Scaled services


User group network

Connect people with resources to build better lives

Reach more people with the right tools

More people are turning to nonprofit organizations for information, resources and support. You can scale to meet those needs. Integrate SMS, WhatsApp, and Voice to provide support across communication channels. Use AI-powered bots and intelligent voice responses to automate routine requests and increase program capacity.

Bridge the digital divide

Learn how City Harvest increased access to its emergency food programs by empowering people to schedule pantry pick up appointments over text.

Omnichannel advocacy


Users with a heart symbol

Inspire supporters and build a movement for your cause

Engage supporters on their terms

Getting people’s attention is hard. Keeping it is even harder. Beat out the competition to build relationships with and mobilize your donors and volunteers by reaching them on the communication channels they prefer, from SMS to email. Personalize messages and start 2-way conversations to inspire action for social change.

Build long-term relationships

Use a combination of SMS and email communications to turn one-time donors into recurring supporters.

Modern helplines


Mobile phone with user and heart symbol

Give a lifeline to people in crisis

Ready to answer every call, message, or text

Offer crisis and humanitarian support over channels people feel comfortable using. Triage calls for the highest risk so you can respond right away. Make it easier for people to reach you with easy-to-remember short codes, support for SMS and WhatsApp messages, and chatbots to get the information you need to prioritize requests.

Modernize your crisis hotline

Twilio gives you tools to customize your crisis hotline to fit your community’s unique needs, provide anonymity, and answer calls over any channel.

Read the e-book

The Future of Nonprofit Program Delivery

Learn how thousands of nonprofits use digital communication to transform the way they deliver resources, connect with constituents, and accelerate their impact.

Use cases


Twilio.org, your partner in doing good

Twilio is committed to helping you achieve your mission. Through our social impact arm, Twilio.org, you can get product support, access to implementation partners, and grant funding opportunities. And our Impact Access Program offers discounts and a $500 USD kickstart credit for social impact organizations.