Oftentimes when running a business, you might have different departments handling specific cases for customer service. These departments can't always have a dedicated support line that is accessible directly to the public, as various automated troubleshooting options might be in place to assist your customers and reduce spamming. However, most of the time your customers might need to speak directly with a human agent and there's no better way to do this than easily linking the customer directly to an available agent while their call is still active.

In this tutorial, you will learn how to make use of Twilio Programmable Voice to route calls to third party phone numbers during an active call.

Prerequisites

To follow through with this tutorial, you will need the following:

• Basic knowledge of Laravel
• Laravel Installed on your local machine
• Composer globally installed
• Twilio Account

Project Setup

Laravel will be used as the application …

Conversations with family and friends about sensitive topics can often lead to arguments. Ironically, many of these conversations don’t take place in person anymore, they happen in real-time via chat apps like WhatsApp.

When these awkward situations occur, you might find yourself needing to fact check a statement or quickly look up some information. Usually, this would require you to fire up your web browser which could be quite inconveniencing when time is of the essence. In a perfect life, it would be better to use a chatbot to seamlessly connect with for information. With services like the Twilio WhatsApp API, you can build custom solutions like these to power-up your chatting experience.

In this tutorial, we will build a simple WhatsApp Chatbot that allows you to get information about a developer's GitHub profile using just their username.

After successfully following this tutorial, you will have learned how to …

WhatsApp is often contested as the world’s most popular messaging app, allowing its users to communicate securely and in real-time. As a business owner, you can build upon the speed and security provided by WhatsApp to engage with your customers, send alerts and notifications, provide customer support, or even send One-Time Passwords (OTPs) to your customers.

In this tutorial, you will learn how to send WhatsApp notifications to your users by sending out one-time passwords (OTP) via WhatsApp using the Twilio API for WhatsApp during registration.

Prerequisites

To follow through with this tutorial, you will need the following:

• Basic knowledge of Laravel
• Laravel Installed on your local machine
• Composer globally installed
• Twilio Account
• WhatsApp Enabled Twilio Number

Project Setup

This tutorial will make use of Laravel, so the first step is to generate a new Laravel application. Using the Laravel Installer, generate a new Laravel project by running the …

In this tutorial, we will look at how we can send out periodic emails in a Laravel application using Twilio SendGrid.

Prerequisites

In order to follow this tutorial you will need:

• Basic knowledge of Laravel
• Laravel installed on your local machine
• Composer globally installed
• MySQL set up on your local machine
• SendGrid Account

Project setup

Start off by creating a new Laravel project for your application. This can be done either by using the Laravel installer or Composer. For this tutorial, the Laravel installer will be used. If you don't have the Laravel installer already installed, head over to the Laravel documentation to see how to. If installed, open up a terminal and run the following command to create a new Laravel project:

Next, you need to install the Sendgrid PHP Library which will be used for communicating with the SendGrid service. Open up a …

In today's world where online shopping is at an all-time high, the chances of your e-commerce site standing out are going to be based on how much you can get your customers to trust in your service(s) and the level of satisfaction gotten from using them. One way of improving customer satisfaction and "trust" in your online shop is by allowing your customers to gain knowledge about the current state of their package.

An order tracking system will allow your customers to gain more information about the current status/location of their package. Doing this will help increase the satisfaction of your customers, as they too will have detailed insight into where their package is at any given point in time until it arrives at their desired location.

In this tutorial, you will learn how to use Twilio’s Programmable SMS to create an order tracking system using Laravel and update users …

Building an app and sharing it with the world can be an intimidating process. In the early stage of your development and marketing, the need to keep in touch with your users becomes critical to your growth.

One of the best ways to keep in touch with your users is via email. Emails can be used to keep your users in the loop of the latest features, "bug" fixes, and also a great way to follow up on inactive users.

In this tutorial, we will look at how we can build a custom web-based email client to add to an existing Laravel Application. After completing this tutorial, you will have built a custom mailing system using Laravel and Twilio SendGrid.

Prerequisites

In order to follow this tutorial you will need:

• Basic knowledge of Laravel
• Laravel installed on your local machine
• Composer globally installed
• MySQL set up on your local …

In this tutorial, I will teach you how to use Twilio’s Programmable SMS to create an SMS based food ordering service using Laravel. After we’re finished, your users will be able to place orders for food items via SMS.

Prerequisites

In order to follow this tutorial, you will need:

• Basic knowledge of Laravel
• Laravel installed on your local machine
• Composer globally installed
• A Twilio Account

Getting Started

Start off by creating a new Laravel project. This can be done using either the Laravel installer or Composer. We will be making use of the Laravel installer in this tutorial. If you don’t have it installed, you can check out how to do so from the Laravel documentation.

To generate a fresh Laravel project, run the following command on your terminal:

Next, proceed to install the Twilio SDK for PHP. Change your working directory to …

In this tutorial, you will learn how to secure your Laravel application with Two-factor authentication using Twilio Authy.

Prerequisites

Completing this tutorial will require the following:

• Basic knowledge of Laravel
• Laravel Installed on your local machine
• Composer globally installed
• Twilio Account

Getting Started

Create a new Laravel project using the Laravel Installer. If you don’t have it installed or prefer to use Composer, you can check out how to do so from the Laravel documentation. Run the following command in your terminal to generate a fresh Laravel project:

Next, you will need to set up a database for the application. For this tutorial, we will make use of MySQL database. If you make use of a database administrator like phpMyAdmin for managing your databases then go ahead and create a database named twilio-authy and skip this section. If not, install MySQL from …

In this tutorial, we will look at how to verify phone numbers using Twilio Verify by building a simple authentication system in Laravel.

Twilio Verify makes it easier and safer than custom verification systems to verify a user’s phone number. It ensures that the phone number is valid by sending a short code via SMS to the number during registration. This can help reduce the number of fake accounts created and failure rates when sending SMS notifications to users.

Prerequisite

In order to follow this tutorial, you will need:

• Basic knowledge of Laravel
• Laravel Installed on your local machine
• Composer globally installed
• Twilio Account

Getting started

Create a new Laravel project using the Laravel Installer. If you don’t have it installed or prefer to use Composer, you can check how to do so from the Laravel documentation. Run this command in your console window to generate a …