Programmable Call Recording
The conversations with your customers are an invaluable mine of information. Record, store, transcribe, and retrieve voice calls in the cloud.
Any type of calls
Activate Call Recording on PSTN, WebRTC, SIP Trunking, conference calls, and voice with a single line of code.
Store your recordings forever or delete them at any time. No need to plan your storage capacity in advance.
Sensitive Data Protection
Pause recordings when customers give personally identifiable or financial information.
Start Recording After Consent
Allow agents to get verbal consent before starting a recording on a call.
Download your recorded media in MP3 or WAV formats.
Keep a written record of your calls. Special patterns like phone numbers and digits are appropriately formatted.
Control who can access your media by enabling HTTP authentication.
Trim leading and trailing silences out of your normalized audio.
PCI compliant call recording
Maintain PCI compliance with your encrypted voice recordings on Twilio with secure storage and automatic deletion after 72 hours.
Sample agents’ conversations to see if they are serving customers appropriately.
Analyze your recordings for keywords and phrases you care about. Predict and act on your customers’ needs even before they ask.
Lead quality scoring
Assess the quality of the leads you acquire by analyzing the content of what was said.
Keep past conversations to have a record in case of future disputes.
Add transcriptions of past interactions to your CRM. Avoid asking information your customer has already provided.
Avoid missing potential customers when the other party is busy or the waiting time in a contact center is too long.
Call Recording Pricing
Get the flexibility and customization that your business needs.