Programmable Call Recording
The conversations with your customers are an invaluable mine of information. Record, store, transcribe, and retrieve voice calls in the cloud.
Dual Channel
Record call participants in separate channels for easier analysis and more accurate transcription.
Learn MoreRecording Controls
Start, stop, pause, and resume call recordings whenever you want with a simple API.
Learn MorePublic Key Encryption
Secure recordings with your own public key for additional security.
Learn More
Any type of calls
Activate Call Recording on PSTN, WebRTC, SIP Trunking, and Conference calls with a single line of code.
Flexible retention
Store your recordings forever or delete them at any time. No need to plan your storage capacity in advance.
Sensitive Data Protection
Pause recordings when customers give personally identifiable or financial information.
Start Recording After Consent
Allow agents to get verbal consent before starting a recording on a call.
Encoding Types
Download your recorded media in MP3 or WAV formats.
Smart transcription
Keep a written record of your calls. Special patterns like phone numbers and digits are appropriately formatted.
Authenticated Access
Control who can access your media by enabling HTTP authentication.
Post Processing
Trim leading and trailing silences out of your normalized audio.
PCI compliant call recording
Maintain PCI compliance with your encrypted voice recordings on Twilio with secure storage and automatic deletion after 72 hours.
Agent monitoring
Sample agents’ conversations to see if they are serving customers appropriately.
Customer insights
Analyze your recordings for keywords and phrases you care about. Predict and act on your customers’ needs even before they ask.
Lead quality scoring
Assess the quality of the leads you acquire by analyzing the content of what was said.
Dispute resolution
Keep past conversations to have a record in case of future disputes.
CRM integration
Add transcriptions of past interactions to your CRM. Avoid asking information your customer has already provided.
Voicemail
Avoid missing potential customers when the other party is busy or the waiting time in a contact center is too long.
Call Recording Pricing
Get the flexibility and customization that your business needs.
Record and store your voice calls with pay-as-you-go pricing. Avoid large upfront investment required by on-premises recording solutions.
* - First 10,000 minutes of storage per month are free.'
- Dual channel recordings have two audio tracks, each billed for storage, at $0.0005 / min.
Unless otherwise stated, taxes are not included in our prices and all applicable taxes are payable by Customer. All prices in USD and are subject to change. Additional fees may apply.
The Twilio advantage
Communicate reliably
Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.
Operate at scale
Extend the same app you write once to new markets with configurable features for localization and compliance.
Many channels
Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.
No shenanigans
Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.
Not ready yet? Talk to an expert