Get insights with less compliance risk
  • Any type of calls

    Activate Call Recording on PSTN, WebRTC, SIP Trunking, and Conference calls with a single line of code.

  • Flexible retention

    Store your recordings forever or delete them at any time. No need to plan your storage capacity in advance.

  • Sensitive Data Protection

    Pause recordings when customers give personally identifiable or financial information.

  • Start Recording After Consent

    Allow agents to get verbal consent before starting a recording on a call.

  • Encoding Types

    Download your recorded media in MP3 or WAV formats.

  • Smart transcription

    Keep a written record of your calls. Special patterns like phone numbers and digits are appropriately formatted.

  • Authenticated Access

    Control who can access your media by enabling HTTP authentication.

  • Post Processing

    Trim leading and trailing silences out of your normalized audio.

ADAPTABLE CALL RECORDINGS FOR YOUR BUSINESS
  • Agent monitoring

    Sample agents’ conversations to see if they are serving customers appropriately.

  • Customer insights

    Analyze your recordings for keywords and phrases you care about. Predict and act on your customers’ needs even before they ask.

  • Lead quality scoring

    Assess the quality of the leads you acquire by analyzing the content of what was said.

  • Dispute resolution

    Keep past conversations to have a record in case of future disputes.

  • CRM integration

    Add transcriptions of past interactions to your CRM. Avoid asking information your customer has already provided.

  • Voicemail

    Avoid missing potential customers when the other party is busy or the waiting time in a contact center is too long.

Call Recording Pricing

Get the flexibility and customization that your business needs.

Record and store your voice calls with pay-as-you-go pricing. Avoid large upfront investment required by on-premises recording solutions.

* - First 10,000 minutes of storage per month are free.
   - Dual channel recordings have two audio tracks, each billed for storage, at $0.0005 / min.

Unless otherwise stated, taxes are not included in our prices and all applicable taxes are payable by Customer. All prices in USD and are subject to change. Additional fees may apply.

Recording
$0.0025
per minute
Storage
$0.0005*
per minute per month
Transcription
$0.05
per minute
The Twilio advantage
  • Communicate reliably

    Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.

  • Operate at scale

    Extend the same app you write once to new markets with configurable features for localization and compliance.

  • Many channels

    Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.

  • No shenanigans

    Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.