Programmable Call Recording

The conversations with your customers are an invaluable mine of information. Record, store, transcribe, and retrieve voice calls in the cloud.

Enable Flexible Recordings for any type of Twilio Call
Why Call Recordings

  • Agent monitoring

    Sample agents’ conversations to see if they are serving customers appropriately.

  • Lead quality scoring

    Assess the quality of the leads you acquire by analyzing the content of what was said.

  • Customer insights

    Analyze your recordings for keywords and phrases you care about. Predict and act on your customers’ needs even before they ask.

  • CRM integration

    Add transcriptions of past interactions to your CRM. Avoid asking information your customer has already provided.

  • Dispute resolution

    Keep past conversations to have a record in case of future disputes.

  • Voicemail

    Avoid missing potential customers when the other party is busy or the waiting time in a contact center is too long.

Why Call Recordings with Twilio

  • Dual-Channel Recording

    Record different parties into separate channels. Save time when identifying who said what in a multi-party call. Transcribe and perform keyword or sentiment analysis with higher accuracy.

  • Any type of calls

    Activate Call Recording on PSTN, WebRTC, SIP Trunking, and Conference calls with a single line of code.

  • Embeddable URLs

    Get a URL that you can embed into your application to playback your recording. Share the media with the analytics provider of your choice.

  • Flexible retention

    Store your recordings forever or delete them at any time. No need to plan your storage capacity in advance.

  • Secure access

    Control who can access your media by enabling HTTP authentication.

  • Smart transcription

    Keep a written record of your calls. Special patterns like phone numbers and digits are appropriately formatted.

  • Encoding types

    Download your recorded media in MP3 or WAV formats.

  • Post processing

    Trim leading and trailing silences out of your normalized audio.

Call Recording Pricing

Get the flexibility and customization that your business needs.

Record and store your voice calls with pay-as-you-go pricing. Avoid large upfront investment required by on-premises recording solutions.

* First 10,000 minutes of storage per month are free.

Unless otherwise stated, taxes are not included in our prices and all applicable taxes are payable by Customer. All prices in USD and are subject to change. Additional fees may apply.

Recording
$0.0025
per minute
Storage
$0.0005*
per minute per month
Transcription
$0.05
per minute
View Volume Pricing
The Twilio advantage

  • Communicate reliably

    Experience a 99.95% uptime SLA made possible with automated failover and zero-maintenance windows.

  • Operate at scale

    Extend the same app you write once to new markets with configurable features for localization and compliance.

  • Many channels

    Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.

  • No shenanigans

    Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.

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