Record call participants in separate channels for easier analysis and more accurate transcription.
Learn MoreStart, stop, pause, and resume call recordings whenever you want with a simple API.
Learn MoreSecure recordings with your own public key for additional security.
Learn MoreActivate Call Recording on PSTN, WebRTC, SIP Trunking, and Conference calls with a single line of code.
Store your recordings forever or delete them at any time. No need to plan your storage capacity in advance.
Pause recordings when customers give personally identifiable or financial information.
Allow agents to get verbal consent before starting a recording on a call.
Download your recorded media in MP3 or WAV formats.
Keep a written record of your calls. Special patterns like phone numbers and digits are appropriately formatted.
Control who can access your media by enabling HTTP authentication.
Trim leading and trailing silences out of your normalized audio.
Maintain PCI compliance with your encrypted voice recordings on Twilio with secure storage and automatic deletion after 72 hours.
Sample agents’ conversations to see if they are serving customers appropriately.
Analyze your recordings for keywords and phrases you care about. Predict and act on your customers’ needs even before they ask.
Assess the quality of the leads you acquire by analyzing the content of what was said.
Keep past conversations to have a record in case of future disputes.
Add transcriptions of past interactions to your CRM. Avoid asking information your customer has already provided.
Avoid missing potential customers when the other party is busy or the waiting time in a contact center is too long.
Get the flexibility and customization that your business needs.
Record and store your voice calls with pay-as-you-go pricing. Avoid large upfront investment required by on-premises recording solutions.
* - First 10,000 minutes of storage per month are free.'
- Dual channel recordings have two audio tracks, each billed for storage, at $0.0005 / min.
Unless otherwise stated, taxes are not included in our prices and all applicable taxes are payable by Customer. All prices in USD and are subject to change. Additional fees may apply.
The Twilio advantage
Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.
Extend the same app you write once to new markets with configurable features for localization and compliance.
Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.
Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.
Not ready yet? Talk to an expert