Programmable Call Recording
The conversations with your customers are an invaluable mine of information. Record, store, transcribe, and retrieve voice calls in the cloud.
Sample agents’ conversations to see if they are serving customers appropriately.
Lead quality scoring
Assess the quality of the leads you acquire by analyzing the content of what was said.
Analyze your recordings for keywords and phrases you care about. Predict and act on your customers’ needs even before they ask.
Add transcriptions of past interactions to your CRM. Avoid asking information your customer has already provided.
Keep past conversations to have a record in case of future disputes.
Avoid missing potential customers when the other party is busy or the waiting time in a contact center is too long.
Record different parties into separate channels. Save time when identifying who said what in a multi-party call. Transcribe and perform keyword or sentiment analysis with higher accuracy.
Any type of calls
Activate Call Recording on PSTN, WebRTC, SIP Trunking, and Conference calls with a single line of code.
Get a URL that you can embed into your application to playback your recording. Share the media with the analytics provider of your choice.
Store your recordings forever or delete them at any time. No need to plan your storage capacity in advance.
Control who can access your media by enabling HTTP authentication.
Keep a written record of your calls. Special patterns like phone numbers and digits are appropriately formatted.
Download your recorded media in MP3 or WAV formats.
Trim leading and trailing silences out of your normalized audio.
Call Recording Pricing
Get the flexibility and customization that your business needs.
Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.
Operate at scale
Extend the same app you write once to new markets with configurable features for localization and compliance.
Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.
Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.