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Verify v2 Error Codes


Verify v2 error codes are five-digit integers in the 60000–60999 and 68000–68999 ranges.

For details about an error code, its possible causes, and recommended solutions, see the full Error and Warning Dictionary.


602xx series: verification parameters, rate limits, and templates

602xx-series-verification-parameters-rate-limits-and-templates page anchor
CodeDescription
60200Invalid parameter
60201Selected template translation is not approved
60202Max check attempts reached
60203Max send attempts reached
60204Service does not support this feature
60205SMS is not supported by landline phone number
60206'Amount' & 'Payee' params are required
60207Max rate limits per service reached
60208Rate limit with that UniqueName already exists
60209UniqueName format is invalid
60210Max Buckets per Rate limit reached
60211Bucket with the given Interval already exists
60212Too many concurrent requests for phone number
60213A Messaging Configuration already exists for the given country
60214Call channel is not supported when using PSD2
60215Max number of mailers per account reached
60216Error while encrypting or decrypting the API key
60217Invalid Service configuration
60218SendGrid Template is not active
60219SendGrid Template does not contain required placeholders
60220Messages to China require use case vetting
60221No target verification specified
60222SendGrid from address does not match a verified Sender Identity
60223Delivery channel disabled
60224Missing substitutions for selected template
60225Translation already exists for the provided template
60226Messages sent to China require friendly_name
60227The selected channel for template is not supported
60228Template was not found
60229Template translation was not found
60230The template being used doesn't have a brandless version
60231Sender id already exists for account
60232Sender id does not exist
60233Default sender id can't be deleted
60234Sender id can not be set as not default
60235Sender Definitions does not match with requirements
60236The domain could not be obtained from the given email
60237The given domain is on a deny list
60238Verification Creation Attempt blocked by Twilio
60239BYOT feature is not enabled
60240Templates not allowed
60241Static message required
60242WhatsApp template not found
60243Custom messages are not supported
60245You have exceeded your messaging limits
60246Service already exists
60247Message Length Exceeded
60248Friendly Name contains a restricted word
60250Missing Registration for Australia

603xx series: Verify Push and TOTP (Entities, Factors, Challenges)

603xx-series-verify-push-and-totp-entities-factors-challenges page anchor
CodeDescription
60300Invalid Param
60301Entity already exists
60302FactorType already exists
60303Entities batch deletion request body is not valid
60304Entity already exists
60305Access Token parameters are invalid
60306Invalid Request
60307Cannot resend push notifications to 'none' notification platform
60308Challenge verification attempts limit reached
60309Push notifications limit reached for a Challenge
60310Factor verification attempts reached
60311Factor verification failed
60312Challenge creation limit reached
60313Unauthorized factor creation
60314Factors binding format is invalid
60315Reached max limit of 20 push Factors associated per Entity
60317Factor already exists
60318Factor is unverified
60322Challenge already responded
60323Challenge expired
60324Challenge verification failed
60325Translation for locale not found, using default
60326Too many requests to create factors for the entity
60327Channel not supported by template; falling back to static message
60328Entities rate limit exceeded
60329Verify SNA does not work with psd2_enabled
60330Failed to invoke the webhook
60331Locale requested is not supported by Verify Text-To-Speech conversion
60332Delete translation is not allowed
60333The SMS message was sent using a brandless template
60334The SMS message was sent using a brandful template
60335The SMS message was sent using a brandless template
60361Account SID is invalid or not provided
60362Factor SID invalid or not provided
60363Service SID invalid or not provided
60364Challenge SID invalid or not provided
60365Entity SID invalid or not provided
60366Entity invalid or not provided
60367Invalid entity identity
60368Challenge details invalid or not provided
60369Factor type invalid or not provided
60370Factor config invalid or not provided
60371Relying party invalid or not provided
60372Relying party id invalid or not provided
60373Invalid page size
60374Invalid page token
60375Invalid id
60376Invalid rawId
60377Authenticator attachment invalid or not provided
60378Authenticator response invalid or not provided
60379Authenticator data invalid or not provided
60380Client data invalid or not provided
60381Signature invalid or not provided
60382Factor does not match the relying party of the challenge
60383Illegal factor status
60384Invalid challenge timeout
60385Public key invalid or not provided
60386Attestation object invalid or not provided
60387Attested credential data invalid or not provided
60388User display name not provided
60390Factor not found
60391Challenge not found
60392Entity not found

604xx series: internal errors, delivery, and contacts

604xx-series-internal-errors-delivery-and-contacts page anchor
CodeDescription
60401Network Error
60402Mapper Error
60403Storage Error
60404Input Error
60405Key Storage Error
60406Initialization Error
60407Authentication Token Error
60408TemplateSid is only supported for the SMS channel
60409Custom message did not match any template
60410Verification delivery attempt blocked
60411Phone Number or Phone Number Prefix already exists in Safelist
60412Verification blocked by Fraudulent Signup Prevention
60420Invalid Contact ID format
60421Unexpected result when creating contact
60422Contact not found
60423Multiple contacts were found
60424Contact address not found
60425Verification SID invalid or not provided
60426Verification ID invalid or not provided
60427Factor ID invalid or not provided
60428Unsupported channel
60431Verification not found
60432Unsupported passkeys relying party
60433Unsupported passkeys approval content type
60434Unsupported passkeys verification content type
60436Recipient invalid or not provided
60437Recipient type unsupported
60440Unsupported verification content type
60441Illegal status

605xx series: Silent Network Auth (SNA)

605xx-series-silent-network-auth-sna page anchor
CodeDescription
60500SNA Phone Number Mismatch
60510SNA Error
60511SNA Downstream Error
60517SNA User-Agent Mismatch Error
60519SNA Verification Result Pending
60520SNA URL Failed
60531SNA Carrier Not Detected
60532SNA Potential Dual SIM Detected
60533SNA Carrier Header Error
60534SNA Downstream Carrier Error
60535Factor is unverified
60540SNA Carrier Identified Invalid Phone Number
60550Auto Channel Failed: No channels selected due to validation errors

606xx series: lookup and delivery issues

606xx-series-lookup-and-delivery-issues page anchor
CodeDescription
60600Unprovisioned or out of coverage
60602App hash can only be used with SMS channel
60603SendGrid maximum credits exceeded
60604SendGrid Authenticated user is not authorized to send mail
60605Verification delivery attempt blocked
60606Lookup Package is Not Enabled
60607Lookup Unsupported Country
60608Lookup Error
60609Live activity not enabled
60610Phone number outside of coverage
60611Lookup Package Quota Reached
60612Requested phone number not mobile
60613Lookup Provider Degradation
60614Lookup Request Must Be Completed in Different Twilio Region
60616Lookup rate limit exceeded
60617Lookup Not Enough Request Parameters
60618Lookup Malformed Request Parameter
60619Lookup Request Cannot be Completed in Twilio Region
60620Lookup SIM Swap Information is Incomplete From Carrier
60621Lookup Carrier Information Not Available
60622Invalid Magic Number
60623Verification Not Found
60624Maximum rate limit for Trial Accounts
60625Phone Number is Cancelled
60626Phone number rate limit exceeded

680xx series: WhatsApp channel

680xx-series-whatsapp-channel page anchor
CodeDescription
68001Network Error
68002Mapper Error
68003Storage Error
68004Input Error
68005Key Storage Error
68006Initialization Error
68007Authentication Token Error
68008Verify WhatsApp channel not configured