Flex Omdia whitepaper

Learn the ROI and advantages Lyft experienced with Twilio Flex, and how Flex compares with packaged CCaaS software.

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This whitepaper is based on a set of interviews with Lyft conducted by Omdia and it’s focused on how only programmability and open API solutions can enable businesses to personalize their customer engagements and provide an outstanding agent experience.

In this whitepaper you will learn:

  • The ROI and advantages Lyft experienced with Twilio Flex
  • Twilio Flex benefits when comparing with a packaged CCaaS software
  • How to create an optimized agent experience