Resource Center

Guide to Customer Messaging

Learn how to build a winning customer engagement strategy by combining SMS, email, WhatsApp, push notifications and more.

What is data privacy? Building a future-proof plan for scaling global business

Why data protection is becoming a market differentiator and key requirement for companies to remain competitive in the digital economy

Hybrid Workforce for Financial Services

Learn how to enable compliant remote work and key considerations for implementing hybrid work without disrupting customer service or operations.

2024 Customer Engagement Solutions Guide

Win big in the age of trusted customer engagement with the right tools at your fingertips.

Twilio Talks Contact Center

Learn how a programmable Contact Center allows enterprises to tailor contact center capabilities to better serve customers, agents, and management.

Flex Omdia Whitepaper | Twilio.org

Learn the ROI and advantages Lyft experienced with Twilio Flex, and how Flex compares with packaged CCaaS software.

Verification Beyond SMS Whitepaper

Explore the challenges of verifying users via SMS, other ways to verify users, and recommendations for selecting the right verification method.

Good Data, Better Marketing - Using Predictive Analytics to Create VIP Customers

In this episode, Kailey and Kristin discuss customer DNA, uniting online data and in-store experience, and creating VIP customers through predictive analytics.

Good Data, Better Marketing - The Key To Customer Engagement: Consent and Iteration

In this episode, Twilio Segment's Matt Smidebush, RVP of Global Customer Success Programs and Seth Familian, Director of Global Advisory Services discuss identity resolution, capturing consent, and the power of iteration.

Good Data, Better Marketing - Improving Customer Engagement in Real Estate Through Digitization

In this episode, David Marine, Chief Marketing Officer at Coldwell Banker expands on digitizing the real estate experience, tools for sellers, and ensuring tactics are adaptable across local markets.

Good Data, Better Marketing - Leveraging Data Across the Entire Customer Lifecycle

In this episode, Chris Koehler, Chief Marketing Officer at Box, discusses techniques to efficiently build pipeline by working with cross-functional partners leading to higher retention and revenue re-acceleration.

Good Data, Better Marketing - Engaging Consumers Through Human-Centric Strategies

In this episode, Umi Patel, VP of Consumer Insights & Analytics at PepsiCo's North America Beverage Portfolio, discusses the importance of collecting household data that powers personalization, how they are developing human-centric stories from data, and the power of blending different types of data.