Simply Business Revamps Their Call Center With Twilio TaskRouter


Simply Business is the UK’s leading business insurance broker, protecting over 300,000 businesses and landlords in the UK. When their customers call in, they want to make sure they have the best experience possible — no long hold times, or repeating the same information over and over. To build a better customer experience, they built a better call center using Twilio TaskRouter. In the following post,… Read More

How To Build A Conference Line With Twilio


Another conference call, another app, another PIN, another log-in. Joining conference calls shouldn’t take more than a simple a call. In a few minutes minutes, you can build a conference line anyone and everyone can use easily, even if you’ve never written a line of code in your life. Let’s Build A Conference Line Go to and create a new account. Then go up to… Read More

WNYC’s Note To Self Podcast Curbs Listener’s Information Overload with 300,000 Texts


Unchecked multi-tasking can (and will) turn you into someone who you don’t recognize, someone who eats peanut butter M&Ms at 10am. Every time you switch from one task to another, your brain burns through glucose. When your brain’s glucose reserves run low, you become a sugar zombie on the hunt for the fuel your brain needs to multitask. Unsurprisingly, this behavior leaves you stressed out. The… Read More

Whisbi Builds A Better Customer Engagement Experience With WebRTC and Twilio


Imagine your dream car. Now imagine you’re in the stereotypical car commercial, whipping down a windy mountain road. What color is the car? What type of upholstery did you choose? Did you go for the upgraded navigation system? Instead of managing those variables in your head, Whisbi lets you do that on screen, with a salesperson on the line to help you make your choice. Whisbi… Read More

What 19 Million Texts Can Tell You About Crisis In The U.S : Crisis Text Line Fights an Epidemic with Data


For two years, Nancy Lublin was CEO of two companies, working two full-time jobs. This past November, she downsized to one full-time job — working as the CEO and Founder of Crisis Text Line , which supports thousands through suicidal thoughts, sexual abuse, drug addiction, and more via Twilio SMS. Now that Nancy is only working one job, she’s focused on putting herself out of business…. Read More

The 2016 State Of The Builder Results Are In


Your development environment reflects your work. But, what does the collective sum of developers’ work look like? We asked over 4,000 builders of all sorts to participate in our 2016 State of the Builder Survey to find out the answer to that question. Download the full results of our 2016 State of the Builder Survey to get the full rundown.  Here are a few quick hits.   Of the 4,000+ builders that took the survey: 74% of… Read More

SIGNAL Conference 2016 Videos: Talks, Tracks, Sessions


Two Days. Over 85 talks. Hundreds of speakers. There’s a whole lot to unpack from SIGNAL 2016. Whether you write code, or build companies (or both) — there’s a SIGNAL track, and a SIGNAL talk for you. Now, all the talks from SIGNAL 2016 are live for your viewing pleasure. You can easily revisit your favorite sessions, or catch up on talks you missed by browsing… Read More

Engineering Chance Out Of The Equation: Athena Fights Assault Programmatically


Yasmine Mustafa recognizes that chance might have saved her life. But that doesn’t preclude her from fighting against it.   Her earliest memory is huddling together with her friends, family, and neighbors as they braced for the next bomb to rattle their bomb shelter. Moments later, two men would come calling for her baby brother. These U.S. Embassy employees escorted her whole family out of Kuwait… Read More

Trading Stock For Code: Kenny Becomes A Developer on the NYSE Floor


Kenny Polcari wrote off coding as unique to his daughter’s generation, and inaccessible to his. Working at the New York Stock Exchange for 35 years, he’s seen 180 tech companies go public, watching software development from a far. The morning Kenny was set to witness his 181st tech company IPO, he wrote his first line of code — on a livestream, from the floor of the… Read More