Building Video Chat with IBM Watson, Twilio Video, and WebRTC

IBM_Watson

In Houston,TX patients drive from all over the state to receive treatment at a leading cancer clinic. Some patients commuted six hours each way. Last year, that cancer clinic completely eliminated their patients’ commute, letting patients communicate with doctors from the comfort of their own home via video chat. IBM Developer Advocate, Jeff Sloyer, shared the story of the Texas Clinic at last year’s Kranky Geek… Read More

Bit By Bit: Brendan Dawes Crowdsources Storytelling Via Text for Airbnb

printersairbnb

Many developers can build a project that’s greater than the sum of its parts. But few work with as many parts as Brendan Dawes. Where one of Dawes’ skill sets ends, a new one begins. He transitions easily from hardware tinkering, to front end coding, to back-end database management, and then onto 3-D printing. Dawes’ project range from a Happiness Machine, to a digital representation the… Read More

EmoPhone: How To Build A Twilio-Powered IVR Using PHP and ngrok

emophonefeatured

Before cell phones, there were only landline phones. In high school, I frequently called the person I had a crush on at home. Calling a semi-private phone number to have private conversations was always a rough time. I hoped against all odds that my crush would be the one answering my call and not their parent or sibling. Awkward conversations with disapproving fathers were plentiful in… Read More

Ghosts of Subscriptions Past: Trim Cleans Up Your Charges Via Text

trimfeatured

In 2016, we are reticent to put a ring it. Spotify, Netflix, Hulu, and HBO commitments all come with a caveat — we can leave at the end of the month. The problem is it’s easy to lose track of the commitments we make, and the monthly fees we incur to as serial subscriber to all sorts of platforms. The subscriptions quietly snowball, unbenounced to the… Read More

Setting Up Trello SMS Alerts with Twilio and Zapier

Get SMS Alerts Twilio Trello Zapier

“At work, nothing can be said to be certain except blog posts and adventure time gifs.” When I’m not busy butchering Benjamin Franklin quotes, I help manage Twilio’s blog. Blog posts, drafts, and ideas for posts are constantly in flux. To keep tabs on the whole operation, I use a project management tool called Trello. Trello looks like a digital corkboard for you and your team’s… Read More

Promises, Promises: Oddly Studios Builds A Photobooth with NodeJS, RaspberryPis and Twilio MMS

oddly

The team from Oddly Studios flew across Canada with 4 RaspberryPis, 4 big LCD screens, 4 iPads, and one Ubuntu PC in tow. This was all they needed to build and deploy a Twilio MMS powered photobooth. An automobile manufacturer in the Big Three wanted to use the photobooth alongside their feature attraction at Calgary Stampede, a rodeo expo show. Oddly Studio’s client built out a… Read More

Pure Chat Focuses On Code To Perfect Live Chat Customer Experience

purechat

Great conversations don’t start with a robot intermediary. This may explain why customers are reticent to thumb through twisted phone trees, or browse through thin FAQ pages. When they need something, they want a real human with real answers to their questions. “It’s all about starting conversations in the most familiar, authentic way,” says Lindsay Bayuk. Lindsay helps build the software that fosters conversations between customer… Read More

Crafting A Customer Experience: Zendesk Rolls Out Advanced Voice

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A good customer support call is like an espresso shot – short, sweet, and carefully crafted. There’s no joy to be had in getting lost in a phone tree, or toiling on hold, no matter what side of the phone you’re on. The critical component in building excellent customer experiences is context, and Zendesk, a cloud based customer service platform, is doubling down on it with… Read More

Nonprofit, Urban Refugees, Democratize Communication For Displaced People

UrbanRefugees

In the height of the refugee crisis, thousands of displaced people struggled (and still struggle) to get the resources they need — food, water, and shelter. There hasn’t been as much focus on ensuring refugees have access to another much needed resource — information. Sonia Ben Ali (right) is fighting to change the way refugees receive and share information, democratizing communication via SMS with the help… Read More