Although landlines have been decreasing in popularity with the rise of mobile phones, some households continue to use them as a primary means of contact. According to the National Center for Health Statistics, 10.4% of adults aged 65 and older have a landline alone without mobile service. This demographic is important to account for when sending critical alerts and time-sensitive notifications to customers.

In this tutorial, we are going to build a demo that checks an end user’s phone number type and sends an instant alert as a voice call or SMS depending on whether the device is a landline or mobile. You can build this in the Twilio console or programmatically. We’ll use the console in this blog post.

Prerequisites

• Create a Twilio Account
• Buy a Twilio Phone Number

What we will build

1. A Twilio Function that uses the Twilio Lookup API to determine a phone number line …

Keeping personal information private is as important as ever, since information thievery and unwanted contact (content warning: harassment, sexual harassment) have become more common. When ordering food online, however, keeping your information private can be difficult.

For example, your driver may need to contact you regarding changes to your order or if they need help getting directions to your door. Instead of giving out your personal number to the delivery app, why not give a proxy number that can provide all that information instead?

In this tutorial, you’ll learn how to configure a proxy number that will provide delivery instructions with Twilio’s no-code solution, Twilio Studio! You’ll be serving up a menu that delivery drivers can interact with to get a gate code, directions to your place, and to call you (via a proxy number) in case there’s a change to your order.

Prerequisites

For this tutorial, you will …

Airtable is a great tool for prototyping applications that require a database. However, when using multiple API’s in an application, it can get complicated and tricky to juggle all the functions and parameters from different services.

In this post, we will make a simple, serverless RSVP system with Twilio Functions and Twilio Studio that will scan an Airtable guest list for phone numbers, send a personalized message to each of them, and then update our Airtable records with the responses from each of the invitees as to whether or not they wish to confirm their attendance. Let’s get started!

Prerequisites

Before you begin, you will need a few things:

• Twilio account—sign up with this link for a free trial account and receive $10 credit when you upgrade your account
• Twilio phone number—configure one here
• Airtable account

Airtable setup and layout

Let’s first start with what we need from …

Umfragen zur Kundenzufriedenheit sind ein innovatives Mittel, um Feedback zum Aufbau eines treuen und zufriedenen Kundenstamms zu erhalten. Mit IVR-Umfragen (Interaktive Sprachantwort (Interactive Voice Response, IVR)) können Sie beim Zusammentragen von wichtigem Feedback auf unnötige Telefondienste verzichten.

Die große Herausforderung besteht darin, die Kunden während der Umfrage bei der Stange zu halten. Genau dafür ist dieser IVR, mit dem Sie vor der Umfrage das Einverständnis der Kunden einholen, bestens geeignet. Auf diese Weise verringern Sie die Umfrageabbrüche, denn niemand wird befragt, der nicht befragt werden möchte. Außerdem ruft dieser IVR diejenigen Kunden zurück, die zwar ihr Einverständnis zur Umfrage gegeben, aber vorzeitig aufgelegt haben.

Dieser Blogbeitrag zeigt Ihnen, wie Sie dazu Twilio Studio, unser zustandsorientierte, visuelle Workflow-Entwicklungsplattform, nutzen. Zunächst erstellen wir einen Studio-Flow. Anschließend entwickeln …

In this article you’ll learn how to respond to any incoming text messages sent to your Twilio phone number with a GIF using a no-code solution called Twilio Studio.

Twilio Studio allows you to create all kinds of communication apps. Studio works by providing a blank canvas where you can drag and drop configurable widgets that handle different tasks. You can connect these widgets together to create application flows, or simply: apps!

Prerequisites

To get started with this tutorial, you’ll need the following:

• A free Twilio account (sign up with this link and get $10 in free credit when you upgrade your account)
• A Twilio phone number

Create a Studio flow

Navigate to the Studio Flows section of your Twilio Console.

To create a new flow, click the blue + button toward the top left of the screen. If you’ve never created a Studio flow before, your button will …

This article explains how to forward any incoming text messages sent to your Twilio phone number to another number automatically using a no-code solution called Twilio Studio.

Twilio Studio allows you to create all kinds of communication apps. Studio works by providing a blank canvas where you can drag and drop configurable widgets that handle different tasks. You can connect these widgets together to create application flows.

Prerequisites

To get started with this tutorial, you’ll need the following:

• A free Twilio account (sign up with this link and get $10 in free credit when you upgrade your account)
• A Twilio phone number

Create a Studio flow

Navigate to the Studio Flows section of your Twilio Console.

To create a new flow, click the blue + button toward the top left of the screen. If you’ve never created a Studio flow before, your button will say Create new Flow. …

Communicating with local and elected officials is the way to go when effectively raising public concerns and voicing your opinions. With Twilio and SendGrid, finding your local officials and contacting them can be made seamless.

In this tutorial, you’ll learn how to leverage Twilio Studio, Functions, and Programmable SMS to create an SMS service to find and grab contact information of your local representatives. You’ll also learn how to integrate the service with Twilio SendGrid to directly email an official through SMS. Google’s Civic Information API will be used to fetch local representative info.

Let’s get started!

Prerequisites

What you’ll need for this tutorial:

• A free Twilio account – sign up for free using this link and receive $10 …

In this article, you will unlock the powers of using a Twilio Programmable Voice's conference bridge to connect your loved ones in a single phone call. This blog post could work for Healthcare, Corporate, or Educational Institutions – I’ll show you all the steps you’ll need to connect a list of numbers in a single conference call.

Prerequisites

To get you started with this article, you need the following

• Twilio phone number
  
  A number that connects the institution with its emergency contacts through a conference call.
• Twilio Studio access
  
  A visual builder to create, edit, and manage communication workflows in Twilio Studio. Our low-code/no-code application builder makes complex implementations extremely easy.
• Twilio Sync services
  
  Twilio Sync is Twilio's state synchronization service, offering two-way real-time communication between browsers, mobiles, and the cloud. Using Sync helps you avoid building all the real-time infrastructure.
• Twilio Cli
  
  Twilio-CLI allows you to manage your Twilio …

If you operate a contact center that allows users to access sensitive account information or make payments or changes to the account, you'll want to have a strategy for verifying those users' identities. Twilio's Verify API makes it easy to send one-time passcodes for phone verification or two-factor authentication (2FA) to a variety of channels including email, SMS, and WhatsApp.

Twilio Studio is a great tool for building complex low-code workflows including IVRs and contact centers. Studio is also extremely extendable and powerful. Studio Subflows are a great way to create reusable snippets of functionality. This blog post will show you how to create a Studio Subflow for sending an SMS one-time passcode (OTP) that can be used for phone verification or 2FA.

Prerequisites for building a Verify subflow in Studio

To follow along with this tutorial you'll need the following:

1. A Twilio account - sign up or sign in …

顧客満足度調査は、顧客体験を改善するために必要なフィードバックを収集する画期的な方法です。IVR(自動音声応答)アンケートを利用することで、重要なフィードバックを収集することができ、不必要な電話業務から解放されます。

しかし、ここで課題となるのは顧客がアンケートの途中で離脱するのをいかに防ぐかで、この課題に対する解としてIVRを活用することができます。まずアンケートを開始する前に、お客様の同意を求めることができます。そうすることで、アンケートに協力してもよい人にのみ参加をしていただき、離脱者を最小限に抑えることができます。また、同意を得た後に離脱した人に電話をかけ直して、アンケートに参加してもらえる可能性を高めることもできます。

このブログ記事では、TwilioのステートフルなビジュアルワークフロービルダーであるTwilio Studioを使った実現方法を紹介します。まずStudioフローを作成し、オペレータと話した後に顧客からフィードバックを収集するホットライン用のIVRを構築します。ドラッグ&ドロップのユーザーインターフェースを使用して、本 …