Are you still wondering about the power of text? According to Gartner, SMS open and response rates are as high as 98% and 45%, respectively — in contrast to corresponding figures of 20% and 6% for email. And according to Statista, Mobile browsing accounts for about 60% of all website traffic, and continues to grow. And further, according to explodingtopics.com, there are approximately 4.32 billion active mobile internet users, and 42% ordered a product using their smartphones.

For these reasons (and more!), using a specially designed link or button on your mobile webpage or QR codes at your store will help you improve your customer engagement. How’s that?

1. Speed: Quickly and seamlessly opt-in your users with just a click.
2. Accuracy: You don’t need to worry about your users typing in the wrong phone numbers or keywords.
3. Tracking: You can also track based on keywords …

There are few things more frustrating than sending a test message or call to your application and not getting through – especially if you check the Twilio logs and see that your call or message never reached the number. If you’re a developer in India, your development process might be running up against some special telephony restrictions.

It is important to understand India’s messaging limitations before you consider developing an app to send SMS to Indian mobile devices. However, if you just need to test an application that is being developed for deployment in other countries, the Twilio Dev Phone is a great solution.

Limitations of Twilio SMS to Indian mobile devices

When sending messages to India from Twilio, your Twilio phone number won’t appear as the sender of the message: the sender ID will be changed by the carrier before your SMS messages are delivered to end users. Usually …

Twilio SIGNAL 2022イベントで「顧客エンゲージメントの好循環」と題した45分間のスポットライト講演をお届けしました。同講演ではTwilioとGoogle Cloudの両テクノロジーを活用し、対話型AI戦略を実現したテクノロジー志向の自動車メーカー「Owl Car」(架空)の事例を紹介しました。Owl Carは、Twilioが開発した「Google Cloud Dialogflow CX(CCAI)との1-クリック音声統合」を使用して、Twilio Voice、Twilio Segment、Twilio FlexによるConversational AIエクスペリエンスを強化しました。

このブログ記事では、Google Cloudのフセイン・チノイさんと私とで1-クリック統合の仕組みをデモンストレーションし、本統合機能の優位性を皆さんに理解いただき、Twilioが提供する強力なコミュニケーション機能の活用方法と、拡張性が高く堅牢・安全なバーチャルエージェントをDialogflow CX上に構築するためのベストプラクティスを紹介します。また、その過程でOwl Carの例をさらに発展させ、ユースケースの詳細とOwl Carが実装に用いたデザインパラダイムを共有し、ここで提供する例をベースに皆さんが独自のソリューションを構築・発展させられるよう、参考となる記事にしたいと思います。

前提条件

このブログ記事を最大限に活用いただくために、1-クリック統合のオンボー …

At Twilio SIGNAL 2022, we shared a 45 minute CX Spotlight Session on the Virtuous Cycle of Customer Engagement, where we showcased an example technology-forward auto manufacturer, Owl Car, that built a Conversational AI strategy with Twilio and Google. Owl Car used Twilio’s native 1-click voice integration with Google Dialogflow CX (CCAI) to power a Conversational AI experience with Twilio Voice, Twilio Segment, and Flex.

In this blog post, Google’s Hussain Chinoy and I will demonstrate how the 1-click integration works, help you understand the power of the integration, show you how to best utilize the powerful features Twilio provides for communications, and show you the best practices for building a robust, secure, and scalable Virtual Agent on Dialogflow CX. In the process, we’ll embellish on the Owl Car example to share more details about the use case and the design paradigms Owl Car used for …

Halloween is right around the corner, which means it's time to prepare a costume, stock up on treats, create fun DIY projects with Twilio, and think of ways to scare friends and family.

In this blog post, I will teach you how to build a spooky Halloween IVR (Interactive Voice Response) project using Twilio Studio, our low-code/no-code application builder with drag and drop widgets.

After you’ve built this program, you can use it to scare your friends & family. I’m sure you’ll get some reactions like this:

Want to try it out yourself? Make sure your phone isn’t set to Do Not Disturb, then send a text message to +1(940) 394-8137. But beware, it’s creepy.

This blog post is structured as follows:

1. Prerequisites: Things you need before continuing
2. Twilio Studio Flow: Create a Flow, then build our project with drag and drop widgets
3. Twilio Assets: …

Although landlines have been decreasing in popularity with the rise of mobile phones, some households continue to use them as a primary means of contact. According to the National Center for Health Statistics, 10.4% of adults aged 65 and older have a landline alone without mobile service. This demographic is important to account for when sending critical alerts and time-sensitive notifications to customers.

In this tutorial, we are going to build a demo that checks an end user’s phone number type and sends an instant alert as a voice call or SMS depending on whether the device is a landline or mobile. You can build this in the Twilio console or programmatically. We’ll use the console in this blog post.

Prerequisites

• Create a Twilio Account
• Buy a Twilio Phone Number

What we will build

1. A Twilio Function that uses the Twilio Lookup v2 API to determine a phone number …

SMS has rapidly become a must have channel for all kinds of organizations from retail stores to Emergency Rooms. If you are tasked with adding in SMS to your organization's communication strategy but are not a developer this Blog Article is for you! We are going to explore 5 great options for adding SMS capabilities to customer interactions without having a development team. We will discuss the supported use cases and rate the tools on how complex they are to connect to Twilio and how easy they are to use in general.

This is part one of a two part series. The next entry will cover five more tools we see regularly being used by our customers. This is not however an exhaustive list! Twilio is part of a very large and growing ecosystem of tools that make it easy to craft the kind of customer experience that will delight …

Kennen Sie das? Sie haben Ihr Telefon zu Hause vergessen und es fühlt sich an, als ob ein Körperteil fehlt? Wir tragen unser Mobiltelefon in der Hosentasche oder Handtasche mit uns herum, es liegt auf dem Schreibtisch, und meistens haben wir es griffbereit. Durch die konstante Nähe zum Gerät und die Aufmerksamkeit, die wir ihm schenken, ist der Short Message Service, besser bekannt als SMS, für Unternehmen ein ernstzunehmender Leistungsträger.

SMS überzeugt mit einer Öffnungsrate von 98 % und ist unschlagbar, wenn es darum geht, die sofortige Aufmerksamkeit unserer Kunden zu erlangen. Dennoch sollte man es mit SMS als Kommunikationsmittel nicht übertreiben. Das persönliche Verhältnis der Nutzer zu ihren Telefonen ist der Grund dafür, dass SMS angemessen eingesetzt werden muss, um das Vertrauen der Kunden zu gewinnen und effektiv mit …

Keeping personal information private is as important as ever, since information thievery and unwanted contact (content warning: harassment, sexual harassment) have become more common. When ordering food online, however, keeping your information private can be difficult.

For example, your driver may need to contact you regarding changes to your order or if they need help getting directions to your door. Instead of giving out your personal number to the delivery app, why not give a proxy number that can provide all that information instead?

In this tutorial, you’ll learn how to configure a proxy number that will provide delivery instructions with Twilio’s no-code solution, Twilio Studio! You’ll be serving up a menu that delivery drivers can interact with to get a gate code, directions to your place, and to call you (via a proxy number) in case there’s a change to your order.

Prerequisites

For this tutorial, you will …

Airtable is a great tool for prototyping applications that require a database. However, when using multiple API’s in an application, it can get complicated and tricky to juggle all the functions and parameters from different services.

In this post, we will make a simple, serverless RSVP system with Twilio Functions and Twilio Studio that will scan an Airtable guest list for phone numbers, send a personalized message to each of them, and then update our Airtable records with the responses from each of the invitees as to whether or not they wish to confirm their attendance. Let’s get started!

Prerequisites

Before you begin, you will need a few things:

• Twilio account—sign up with this link for a free trial account and receive $10 credit when you upgrade your account
• Twilio phone number—configure one here
• Airtable account

Airtable setup and layout

Let’s first start with what we need from …