Using Bots To Route Customer Requests Based On Sentiment and Emotion

client.workspace.tasks(taskSid).get(function(err, task) {
   attr = JSON.parse(task.attributes);
   if (!attr.hasOwnProperty('bot_qualified')) {
     console.log("this task is not yet bot qualified");
     console.log("posting to meya with user id " + meyaUserID_string + " and text " + request.body['Body']);
     req
       .post('https://meya.ai/webhook/receive/BCvshMlsyFf').auth(meyaAPIKey).form({
         user_id: meyaUserID_string,
         text: request.body['Body']
       })
       .on('response', function(response) {
         console.log("got response from meya " + response);
       })
   } else {
     console.log("this task is already bot qualified");
   }
 });

intents:
 misunderstood: help
 hi: hi
 how_are_you: how_are_you
 help: help
 whats_up: whats_up
 who_are_you: who_are_you
states:
 how_are_you:
   component: meya.text
   properties:
     text: I'm good! Thanks for asking!
   transitions:
     next: delay
 whats_up:
   component: meya.text
   properties:
     text: Oh we're just chilling.
   transitions:
     next: delay
 who_are_you:
   component: meya.text
   properties:
     text: I'm a bot, I will gather some information first and then pass you to an
       agent who can help
   transitions:
     next: delay
 hi:
   component: meya.random_text
   properties:
     responses:
     - Hi :)
     - Hello, there!
     - Howdy!
     - Bonjour.
 delay:
   component: al_delay
 help:
   component: meya.wit
   properties:
     text: How can I help you with British Exports?
     require_match: false
     token: <wit.ai token>
   transitions:
     angry: angry
     happy: happy
     needs_help: needs_help
     problem: problem
     service_question: service_question
     no_match: unsure_state
 angry:
   component: intent_checker
   properties:
     text: I'm really sorry. Would you mind if we chat a bit more and I can see if
       I can help make things better?
     emotion: angry
   return: true
 happy:
   component: intent_checker
   properties:
     text: I'm glad to hear it. Let me send you a free t-shirt to show our gratitude.
       :)
     emotion: happy
   return: true
 needs_help:
   component: intent_checker
   properties:
     text: I can definitely help you out. I'm going to need to ask you a few more
       questions.
     emotion: needs_help
   return: true
 problem:
   component: intent_checker
   properties:
     text: We'll get that fixed ASAP. One moment please.
     emotion: problem
   return: true
 service_question:
   component: intent_checker
   properties:
     text: You're asking the right person. Let me ask you a couple of questions so
       I can get you the answer you want.
     emotion: service_question
   return: true
 unsure_state:
   component: intent_checker
   properties:
     text: Sorry...let me pass you on to someone who can better help with that
     emotion: unsure
   return: true

from meya import Component
import re
import json
from twilio.rest import TwilioTaskRouterClient

class IntentChecker(Component):
   def start(self):
       account_sid = <account sid>
       auth_token  = <auth token>
       client = TwilioTaskRouterClient(account_sid, auth_token)
       # read in the response text, and default to empty if invalid or missing
       text = self.properties.get('text') or ""
       # meyaUserID=JSON.loads(self.db.user.user_id)
       meyaUserID = self.db.user.user_id.split('@@')
       taskSid=meyaUserID[2]
       task = client.tasks("WS056355824815f89c7cc46e5d8cacaf20").get(taskSid)
       task_attributes= json.loads(task.attributes)
       task_attributes['bot_qualified']='true'
       task_attributes['bot_intent']=self.properties.get('emotion')       
       print task_attributes
       attribute_string=json.dumps(task_attributes)
       task = client.tasks("WS056355824815f89c7cc46e5d8cacaf20").update(taskSid,attributes=attribute_string)
       message = self.create_message(text=text)
       return self.respond(message=message)

app.get('/updateCapacity', function(request, response) {
 // This function uses the TaskRouter multi-tasking API to change concurrent task capacity
 var options = {
   method: 'POST',
   url: 'https://taskrouter.twilio.com/v1/Workspaces/' + workspaceSid + '/Workers/' + request.query.workerSid + '/Channels/default',
   auth: {
     username: accountSid,
     password: authToken
   },
   form: {
     Capacity: request.query.capacity
   }
 };
 console.log(options);
 req(options, function(error, response, body) {
// snip code that goes on to handle request…
});
 response.send('');
});

try {
             var addOnsData = JSON.parse(request.body.AddOns);
             friendlyName_first = addOnsData['results']['nextcaller_advanced_caller_id']['result']['records'][0]['first_name'];
             friendlyName_last = addOnsData['results']['nextcaller_advanced_caller_id']['result']['records'][0]['last_name'];
             address_street = addOnsData['results']['nextcaller_advanced_caller_id']['result']['records'][0]['address'][0]['line1'];
           } catch (err) {}
           myFirebase.child("profiles").child(newTaskResponse.sid).set({
             'first_name': friendlyName_first,
             'last_name': friendlyName_last,
             'address_street': address_street,
             'message_type': 'sms',
             'profile_pic': 'img/unknownavatar.jpeg'
           });