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A New Era of Contact Center Software is Here: Twilio Flex Now Generally Available 🎉Al Cook Nichole Wong -
Welcome Aboard: Ytica Joins Team TwilioAl Cook Nichole Wong -
Introducing Twilio Flex: A Fully Programmable Contact Center PlatformAl Cook Nichole Wong -
TaskRouter: New Add-ons for Analytics and Workforce ManagementAl Cook -
Building an IVR with no code by using TaskRouter as a state machineAl Cook -
Introducing Last In, First Out (LIFO) Support for TaskRouterAl Cook -
Using Bots To Route Customer Requests Based On Sentiment and EmotionAl Cook -
Route Tasks Even Faster with TaskRouter Multi-ReservationAl Cook -
Announcing VideoAl Cook